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研究生: 李彥弘
Yen-Hung Lee
論文名稱: 消費者特性與網路使用經驗對網路購物
指導教授: 宋鎧
Kai Sung
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理學系
Department of Information Management
畢業學年度: 90
語文別: 中文
論文頁數: 104
中文關鍵詞: 網路購物網路使用率網路使用經驗消費者創新性生活型態
外文關鍵詞: Internet shopping, Internet usage, Internet experience, consumer innovation, life style
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  • 90 年代初期,網際網路的興起,雖已歷時十年的發展,但其成長的規模仍相當快速,使得網際網路儼然成為產品或服務的提供者一條新的銷售管道;電子商務的熱潮雖然已略為消退,不如兩年前的盛況,但電子化交易的趨勢仍持續到二十一世紀。
    對於釵h網際網路上的零售業者來說,如何找到顧客是一個相當重要的課題,由於網際網路的購物環境對於釵h消費者而言,是一個全新的環境,而且必須經過一段時間的學習才能夠適應。根據文獻的探討,本研究針對網路使用率、網路使用經驗、消費者創新性、生活型態與網際網路的購物行為間,探討影響消費者採用網際網路購物的因素,幫助網際網路上的零售業者了解消費者的特性,期望對於網路購物在實務上有所貢獻。
    本研究的另外一個重點是針對海峽兩岸的消費者,作深入的比較,以探討海峽兩岸在分隔五十年的不同的環境下,兩岸的消費者對於網際網路這個創新的消費環境是否有不同的差異。
    經由研究結果發現,網路使用率與消費者創新型對於網路購物有顯著的影響,且台灣地區與上海地區的消費者在網路使用率、網路使用經驗與消費者創新性都有顯著的差異。
    本研究探討影響消費者採用網際網路購物的因素,並對正在經營中的網際網路零售業者有所建議;在學術方面,本研究結果可提供相關研究的基礎,也提供消費者創新性與網路購物的後續研究方向。


    目錄 第一章 緒論 1 第一節 研究背景 1 第二節 研究目的 2 第三節 研究範圍 3 第四節 論文結構 3 第五節 研究程序 4 第二章 文獻探討 6 第一節 過去使用經驗與網路使用率之相關文獻 6 第二節 消費者創新性相關文獻: 7 第三節 生活型態相關文獻 14 第三章 研究方法 23 第一節 研究架構 23 第二節 研究假說的建立 24 第三節 研究變數的定義與操作化 29 第四節 變數操作化方式與相關研究彙整 32 第五節 研究設計 33 第四章 資料分析與結果 38 第一節 問卷回收 38 第二節 樣本基本特性分析 40 第三節 樣本之網際網路購物經驗分析 44 第四節 資料分析與結果說明 48 第五節 研究假說檢定結果之彙整 71 第五章 結論與建議 73 第一節 研究結論 73 第二節 對實務的建議 76 第三節 研究限制 77 第四節 後續研究建議 78 參考文獻 80 附錄 87

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