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研究生: 蔡弘仁
Hung-Jen Tsai
論文名稱: 心理氣候、心理賦能與工作績效及組織公民行為關係之研究-以科技產業為例
Study of the relationship with psychological climate, psychological empowerment, job performance and organizational citizenship behavior.
指導教授: 陳春希
Chun-Hsi Chen
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
畢業學年度: 99
語文別: 中文
論文頁數: 48
中文關鍵詞: 工作績組織公民行為心理賦能心理氣候
外文關鍵詞: job performance, organizational citizenship behavior, psychological empowerment, psychological climate
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  • 本研究以 10 家科技產業公司之 209 位員工為研究對象,探討心理氣候、心 理賦能、工作績效與組織公民行為等變項之間的關係,以及心理賦能在變項關係 間的中介影響效果。研究結果顯示員工的心理氣候知覺會正向影響其心理賦能, 心理賦能會正向影響組織公民行為的展現。此外,心理賦能對於心理氣候與組織 公民行為具有部份中介的影響效果。本研究針對研究結果提出管理意涵的討論與 未來研究之建議。


    This study investigates the relationships among psychological climate, psychological empowerment, job performance, and organizational citizenship behavior. The mediating role of psychological empowerment in the relationships between variables is also explored. It is found that effect on their psychological empowerment. Psychological empowerment has a positive effect on organizational citizenship behavior. Besides, the mediating effect of psychological empowerment on the relationship between psychological climate and organizational citizenship behavior is partly confirmed. Managerial implications and suggestions for future research are thus discussed.

    第一章 緒論................................................................................................1 第一節 研究背景與動機................................................................................1 第二節 研究目的..........................................................................................3 第三節 研究流程..........................................................................................4 第二章 文獻探討 .........................................................................................5 第一節 心理氣候..........................................................................................5 第二節 心理賦能..........................................................................................7 第三節 工作績效..........................................................................................9 第四節 組織公民行為 .................................................................................11 第五節 各研究變項的關係............................................................................13 第三章 研究方法 ........................................................................................15 第一節 研究架構.........................................................................................15 第二節 研究變項量表的衡量工具...................................................................16 第三節 研究設計.........................................................................................18 第四節 研究分析方法...................................................................................19 第四章 研究結果 ........................................................................................20 第一節 信效度分析......................................................................................20 第二節 敘述性統計分析 ...............................................................................21 第三節 相關分析.........................................................................................24 第四節 階層迴歸分析 ..................................................................................25 第五章 結論與建議 .....................................................................................30 第一節 研究結論.........................................................................................30 第二節 研究貢獻與管理意涵.........................................................................32 第三節 研究限制與未來建議.........................................................................35 參考文獻 ..................................................................................................37 附錄一 主管問卷.........................................................................................43 附錄二 員工問卷.........................................................................................45

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