| 研究生: |
黃建彰 Chien-chang Huang |
|---|---|
| 論文名稱: |
建構以情境學習整體流程的ERP教育訓練系統-以SAP的採購流程為例 Establish an ERP Training System Using Scenario-Based Learning for the Procurement Process in SAP |
| 指導教授: |
何靖遠
Chin-yuan Ho |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 資訊管理學系 Department of Information Management |
| 畢業學年度: | 96 |
| 語文別: | 中文 |
| 論文頁數: | 91 |
| 中文關鍵詞: | 教育訓練 、企業資源規劃 、整體流程 、高階模擬架構 、情境學習 |
| 外文關鍵詞: | High Level Architecture, Enterprise Resource Planning (ERP), Whole Processes, Scenario-based Learning, Training and Education |
| 相關次數: | 點閱:7 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
教育訓練對於企業資源規劃(ERP)的導入佔有其重要的地位,然而在系統導入後其重要性卻往往容易被忽略。本研究提出一個以情境學習為基礎的ERP教育訓練系統來提升持續教育訓練的成效,讓使用者不但能學習如何操作系統,更能瞭解爲何要如此操作以及操作所產生的影響為何。
我們以SAP的IDES來模擬真實的企業情境,並以高階模擬架構(HLA)為基礎,建立一個使用者可以反覆練習,多人即時線上互動的ERP教育訓練系統。此系統透過情境管理的機制,將SAP採購流程中主要的活動以近似SAP的系統介面呈現,並提供隨選視窗即時回饋使用者操作所產生的影響。系統設計的目的在幫助使用者建立整體流程的概念,以提升ERP教育訓練的成效。末測實驗的結果顯示,使用者透過情境學習的訓練系統有顯著的學習成效。
Training is important for ERP implementation, but its importance is often overlooked after system go-live. In this paper, we propose an ERP training system using scenario-based learning to promote ERP reeducation effectiveness. This training system not only can help users to learn how to operate the system, but also help users realize why so and the operational effects.
Based on high level architecture (HLA), we simulate the SAP IDES business scenario to build a multi-user and real-time training system which can support users repeatedly training. This training system uses the scenario management to present the primary activities of procurement process in SAP, and feedback users their operation effects with help window on-demand. The purpose of this research is to build an ERP training system to help users establish the concept of the whole process, and to promote ERP education effectiveness. The post experiment results present it is more effective to train users by using our scenario-based training system.
中文:
﹝1﹞ 邱俊皓,「建構整體流程導向的ERP數位學習模擬平台-以HLA模擬採購流程為例」,國立中央大學,碩士論文,民國96年。
﹝2﹞ 范錚強, 「資訊管理的實驗研究方法」,¬資訊管理學報,4(1),43-51頁,1997。
﹝3﹞ 彼得聖吉(Peter M. Senge)著,第五項修煉,郭進隆譯,天下文下,台北,民國八十三年。
﹝4﹞ 國立中央大學管理學院ERP中心,ERP企業資源規劃導論,¬二版,旗標出版社,台北市,民國九十四年。
英文:
﹝5﹞ Anderson, G. W., SAP planning : best practice in implementation, Sams Publishing, 2003.
﹝6﹞ Babaian, T., Lucas, W., and Topi, H., “Using a process graph to improve system-user knowledge sharing”, Computer Human Interaction for the Management of Information Technology, 2007.
﹝7﹞ Bingi, P., Sharma, M.K., and Godla, J.K., “Critical issues affecting an ERP implementation”, Information Systems Management, Vol 16(3), pp. 7-14, 1999.
﹝8﹞ Carroll J.M., “Five reasons for scenario-based design”, Interacting with Computers, Vol 13(1), pp. 43-60, 2000.
﹝9﹞ Davenport, T.H., and Short, J.E., “The new industrial engineering: information technology and business process redesign”, MIT Sloan Management Review, Vol 31(4), pp. 11-27, 1990.
﹝10﹞ Davenport, T.H., Process innovation: reengineering work through information technology, Harvard Business, 1992.
﹝11﹞ Davenport, T.H., “Putting the enterprise into the enterprise system”, Harvard Business Review, Vol 4, pp. 121-31, July-August 1998.
﹝12﹞ Duplaga, E.A., and Astani, M., “Implementing ERP in manufacturing”, Information Systems Management, Vol 20(3), pp. 68-75, 2003.
﹝13﹞ Go, K. and Carroll, J.M., “The blind men and the elephant: views of scenario-based system design”, Interactions, Vol 11(6), pp. 44-53, 2004.
﹝14﹞ Gordon, G., System simulation, Prentice-Hall, 1978.
﹝15﹞ Hammer, M., & Champy, J., Re-engineering the corporation; a manifesto for business revolution, Harper Business Essentials, 1993.
﹝16﹞ Huang, A.H., “A three-tier technology training strategy in a dynamic business environment” , Journal of End User Computing, Vol 14(2), pp. 30–39, 2002.
﹝17﹞ Kim Y., Lee Z., and Gosain S., “Impediments to successful ERP implementation process”, Business Process Management Journal, Vol 11(2), pp. 158-170, 2005.
﹝18﹞ Kraemmerand P., Moller C., and Boer H., “ERP implementation: an integrated process of radical change and continuous learning”, Production Planning & Control, Vol 14(4), pp. 338–348, 2003.
﹝19﹞ Laudon, K.C. & Laudon, J.P., Essentials of business information systems, Pearson Education International, 2007.
﹝20﹞ META Group, Gaining continuous value from ERP through a
comprehensive, continuous education strategy, META Group, 2003.
﹝21﹞ Pender, T., UML bible, Wiley Publishing, 2003.
﹝22﹞ SAP AG., LO020 processes in procurement 4.6C, SAP AG., 2001.
﹝23﹞ SAP AG, LO510 inventory management, SAP AG, 2000.
﹝24﹞ Schank, R. C., Fano, A., Bell, B., and Jonea, M., “The design of goal based scenarios.” , The Journal of the Learning Sciences, Vol 3(4), pp. 305–345, 1993.
﹝25﹞ Scott, J.E., “Post-implementation usability of ERP training manuals: the user’s perspective”, Information Systems Management, Vol 22(2), pp.67-77, 2005.
﹝26﹞ Shanks G., and Seddon P., “Editorial: enterprise resource planning (ERP) systems”, Journal of Information Technology, Vol 15(2), pp. 243-244, 2000.
﹝27﹞ Shtub A., “A framework for teaching and training in the enterprise resource planning (ERP) era”, International Journal of Production Research, Vol 39(3), pp. 567-576, 2000.
﹝28﹞ Ssemugabi, S., and De Villiers, M.R., “Usability and learning: a framework for evaluation of web-based e-learning applications”, World Conference on Educational Multimedia, Hypermedia and Telecommunication 2007, pp. 906-913, 2007.
﹝29﹞ Tarokh, M.J., and Golkar M., “Supply chain simulation methods”, Service Operations and Logistics, and Informatics, pp.448-454, 2006.
﹝30﹞ van Houten, S.P.A., and Verbraeck, A., “Controlling simulation games through rule-based scenarios”, Procedding 2006 of the Winter Simulation Conference, pp. 2261-2269, 2006.
﹝31﹞ Weidenhaupt, K., Pohl, K., Jarke, M., and Haumer, P., “Scenarios in system development: current practice”, IEEE Software, Vol 15(2), pp. 34-45, 1998.
﹝32﹞ Young, B. M., and Dinar, P., “Enhancing ERP system’s functionality with discrete event simulation”, Industrial Management & Data Systems, Vol. 105(9), pp.1206-1224, 2005.
﹝33﹞ Zhang, D., Zhao, J.L., Zhou, L., and Nunamaker, J.F., “Can e-learning replace classroom learning?”, Communication of the ACM, Vol 47(5), pp. 75-79, 2004.
網路資料:
﹝34﹞ Anonymous:流程思考。2008年,取自
http://www.flowring.com/pagelogic/mainpage.jsp?pl=ma300005040000tc
﹝35﹞ Anonymous:eLearning Market To Hit $52.6 Billion by 2010。2007年,取自
http://campustechnology.com/articles/49425/
﹝36﹞ Anonymous :Enterprise resource planning (ERP) market to exceed $21 Billion。2008年,取自
http://www.arcweb.com/txtlstvw.aspx?LstID=70d81ac5-3eb5-48c5-85a7-5244be2bc91d
﹝37﹞ Gathany N. and Stehr-Green J.: Scenario-based e-learning model: a CDC case study。2003年,取自
http://www.learningcircuits.org/NR/exeres/DAD557E5-0085-48D9-8130-A8E819878042.htm
﹝38﹞ Kindley R.W.: Scenario-based e-learning: a step beyond traditional e-learning。2002年,取自
http://www.learningcircuits.org/2002/may2002/kindley.html
﹝39﹞ McLeod Institute of Simulation Science s: HLA courses。取自
http://www.ecst.csuchico.edu/~hla/courses.html
﹝40﹞ SAP Library: BAPIs。取自http://help.sap.com/saphelp_46c/helpdata/en/a5/3ec8464ac011d1894e0000e829fbbd/content.htm
﹝41﹞ Wailgum T.: ABC: an introduction to ERP。2008年,取自
http://www.cio.com/article/40323
﹝42﹞ Wheathley M.: ERP training stinks。2000年,取自
http://www.cio.com/article/148900/ERP_Training_Stinks