營造一個正向、給予員工身心平衡的工作環境，對於提升員工留任意願具有關鍵的作用。本研究旨在探討核心自我評價、工作負荷、工作生活平衡、工作敬業度與助人行為之間的關聯性。本研究透過網路問卷進行資料蒐集，針對台灣地區之飯店從業人員，共回收有效問卷 225 份。本研究進行信效度分析、驗證性因素分析、皮爾森相關分析以及迴歸分析，以檢驗各變項間之假設關係。研究結果顯示：(1)工作負荷與工作生活平衡呈負向關聯；(2)工作生活平衡與工作敬業度呈正向關聯；(3)工作生活平衡與助人行為呈正向關聯；(4)核心自我評量對工作負荷與工作生活平衡之關係未具有顯著的調節效果。基於上述研究結果，本文提出管理意涵與未來研究之建議。

Fostering a positive and work-life well-balanced work environment is essential for employee retention. This research aims to investigate the relationships among core self-evaluation, workload, work-life balance, job engagement, and helping behavior. In addition, the moderation of core self-evaluation is also examined. Data were collected through an online survey targeting hotel employees across Taiwan, yielding a total of 225 valid responses. The collected data were analyzed using descriptive statistics, reliability and validity analysis, confirmatory factor analysis, Pearson correlation analysis, and regression analysis to test the hypothesized relationships among the variables. The results indicate that: (1) workload is negatively related to work-life balance; (2) work-life balance is positively related to job engagement; (3) work-life balance is positively related to helping behavior; and (4) core self-evaluation does not moderate the relationship between workload and work-life balance. Drawing on these findings, managerial implications and suggestions for future research are thus discussed.

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II. References in Chinese

賴偉晏(2022)。迎接報復旅遊潮，飯店業如何重新抓住消費者的心? KPMG。