| 研究生: |
陳姿穎 Tzu Ying |
|---|---|
| 論文名稱: |
以行動簡訊廣告提升簡訊低使用戶發送量之研究-以某電信業中年用戶族群為例 Research on increasing SMS low user’s usage by mobile advertising-base on one telecommunication corporation middle age users |
| 指導教授: |
黃同圳
T.C. Huang |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所 Graduate Institute of Human Resource Management |
| 畢業學年度: | 97 |
| 語文別: | 中文 |
| 論文頁數: | 60 |
| 中文關鍵詞: | 親子溝通 、簡訊 、簡訊廣告 、中年族群 |
| 外文關鍵詞: | SMS Advertising, SMS, Middle age, Parent-child interaction |
| 相關次數: | 點閱:7 下載:0 |
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本研究針對個案公司40~55歲之中年族群進行實驗,以親子溝通作為簡訊廣告的訴求,鼓勵親子間多使用簡訊做為互動橋樑,期望因此帶動中年父母提升簡訊的發送量。
研究結果發現:
1. 鼓勵使用簡訊作為親子溝通的簡訊廣告對過去不發簡訊的中年用戶促動效果顯著,整體回應率為9.3%,有回應者實驗期間平均每人每月簡訊發送則數從實驗前的0則成長至12則。
2. 本次實驗的回應者在實驗結束後一個月,簡訊發送量仍可維持實驗期間的水準。
3. 以親子溝通為訴求的簡訊廣告在中年女性回應狀況較男性來得佳,顯示母親相對於父親更重視親子間溝通的問題
4. 東部或離島的中年父母回應率較都會區父母佳,可能因偏遠地區資訊較匱乏有關,對偏遠地區父母提醒使用簡訊增進親子關係是很實用的方法及資訊。
5. 本實驗的廣告效果對中年簡訊低使用戶不僅提升了簡訊發送量,也提升其他電信產品的使用量,回應者不論電話通數及帳單金額,都有顯著的成長。
從簡訊的實際收益可知本次實驗為十分成功的行銷活動規劃,本研究只投入少量人力設計及規劃簡訊廣告,卻帶來可觀的收益,創造以低投入成本卻獲得高收益的典範,可提供個案公司作為未來發展簡訊低使用戶行銷策略的參考指標。
The subject of this research is to increase SMS low user’s usage by mobile advertising. We take middle age subscribers (40 ~ 55 years old) as the research objects and provide SMS advertising bundle with parent-child communication concept. We try to encourage mid age parents to communicate with their children by SMS for increasing SMS usage.
The research findings are:
1. To encourage mid age parents communicating with their children by SMS has better performance in non-active SMS user in the past. The response rate is 9.3% ,and average monthly SMS usage of take up user grows from zero to twelve during experiment period.
2. After one month, SMS usage of take up user can sustain about the same level with experiment period.
3. The objective reminding parents to communicate with their children by SMS gets greater response in female than male. It shows that mothers take more attention to parent-child interaction than fathers.
4. The mid age parents living in remote region take more response than those living in city. We assume that mid age parents living in remote region have less interaction information with child and using SMS is a good method.
5. The advertising effect of research not only increases SMS usage but also raises up other telecom product usage. The take up users get big performance no matter in call count or in bill amount.
From the actual revenue of this research, we think it’s a successful promotion planning. We spent little human resource to design SMS advertising, but we create significant profit. We try to build up the model to spend the minimum effort to achieve the maximum result. And we provide a good reference indicator with developing the strategy of low SMS user in the future.
一、 中文部份
[1] 王孟紹(2001),「無線應用簡短訊息服務之廣告效果研究」,國立台灣科技大學,碩士論文。
[2] 王巍霓(2005),「非金錢誘因簡訊對無實體店鋪通路之顧客關係管理效用之研究」,國立台灣大學,碩士論文。
[3] 李家得(2003),「個人化行動廣告效果之研究—以無線簡訊服務為例」,國立嘉義大學,碩士論文。
[4] 杜書賢(2006),「銀髮族應用無線網路科技意願之初步探討–以長庚養生村為例」,長庚大學,碩士論文。
[5] 周品婕(2007),「影響簡訊廣告接收意願之因素」,國立中央大學,碩士論文。
[6] 侯雅茹(2000),「中年族群成為網際網路使用者及消費者之潛力」,國立政治大學,碩士論文。
[7] 胡牧野 (2003),「台北市高中職學生行動簡訊使用行為、使用動機與滿足之研究」,私立世新大學,碩士論文。
[8] 草野達雄、井上能行著(2001),你的手機我的夢,李弘元譯,初版,天下文化,台北市。
[9] 陳怡錚(2006),「行動簡訊類型對廣告效果影響之研究」,國立台灣科技大學,碩士論文。
[10] 陳亭羽、陳美慧、朱雅筠(2006)。多媒體簡訊特性對廣告價值與廣告效果之影響研究。行銷評論,3,279-310頁。
[11] 陳蕙美(2002),「促銷誘因型式與提供時機對消費者購買意願影響之探討-以行動電話門號為例」,國立高雄第一科技大學,碩士論文。
[12] 傅淑純(2006),「影響消費者價格知識形成因素之研究-以行動電話產業為例」,私立東吳大學,碩士論文。
[13] 曾孟蘭(2002),「消費者對行動廣告態度之研究」,國立中山大學,碩士論文。
[14] 葉國輝(2001),「消費者對手機簡訊廣告搭配促銷活動態度之研究」,私立實踐大學,碩士論文。
[15] 劉明哲(2004) ,「消費者生活型態消費者購買涉入程度與廣告訴求對廣告效果之影響-以行動電話為例」,中國文化大學,碩士論文。
[16] 賴瓊儀(2002),「中年人生活型態之探討」,國立陽明大學,碩士論文。
[17] 簡維哲(2008),「軟性面板導入中高齡行動電話之創新設計研究」,私立大同大學,碩士論文。
[18] 魏錫鈴(2000),「行動電話消費者購買行為及其市場區隔之研究—以北部地區居民為例」,國立交通大學,碩士論文。
二、 英文部份
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[2] Arora, Raj (1983), "Validation of An S-O-R Model for Situational, Enduring and Response Components of Involvement", Journal of Marketing Research, Vol. 19,pp. 505-516.
[3] Felix-Robinson Aschoff, Jasminko Novak(2008), ”The Mobile Forum: Real-Time Information Exchange in Mobile SMS Communities”, CHI 2008, Florence, Italy, April 2008
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[10] Homer, Pamela M. (1990), "The Mediating Role of Attitude toward the Ad: Some Additional Evidence", Journal of Marketing Research, Vol. 27, pp. 78-86.
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[12] Howard, John A. & Jagdish D. Sheth (1969), The Theory of Buyer Behavior, New York: John Wiley and Sons.
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[18] Lee, Myung-Soo & Banwari Mittal (1989), "A Casual Model of Consumer Involvement", Journal of Economic Psychology, Vol. 10, pp. 363-389.
[19] Mackenzie, Scott B. & Richard J. Lutz (1989), "An Empirical Examination of the Structural Antecedents of Attitude toward The Ad in An Advertising Pretesting Context", Journal of Marketing, Vol. 53, pp. 48-65.
[20] Messmer D. J. (1979), "Repetition and Attitudinal Discrepancy Effects in the Affective Response to Television Advertising", Journal of Business Research, Vol.7, pp. 75-93.
[21] Mitchell, Andrew A. (1981), "Dimensions of Advertising Involvement", Advances in Consumer Research, Vol. 8, pp. 25-30.
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[23] Park, C. W., & S. M. Young (1983), "Types and Levels of Involvement and Brand Attitude Formation", Advances in Consumer Research, Vol. 10, pp. 320-324.
[24] Peterson, Robert A., Sridhar Balasubramanian, & Bart J. Bronnenberg (1997), "Exploring the Implication of the Internet for Consumer Marketing", Journal of the Academy of Marketing Science, Vol. 25, NO. 4, pp. 329-346.
[25] Richins, Marsha L. & Peper H. Bloch (1983), "Purchase Product Satisfaction:Incorporating the Effect of Involvement and Time", Business Research, Vol. 23, pp.145-158.
[26] Christine Soriano, Gitesh K. Raikundalia, Jakub Szajman(2005), “A Usability Study of Short Message Service on Middle-Aged Users” ,Proceedings of OZCHI 2005, Canberra, Australia, November , 2005
[27] Christine Soriano, Gitesh K. Raikundalia, Jakub Szajman(2006), “Middle Aged users? Experience of short Message Service” , AUIC 2006, Hobart, Australia, 2006
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三、 網站部份
[1] 國家通訊傳播委員會(2007),「行動通信業務客戶統計數」,國家通訊傳播委員會,2008年10月取自:http://www.ncc.gov.tw/chinese/news.aspx?site_content_sn=1135&is_history=0
[2] 資策會FIND(2008),「電信平台整合資通訊應用推動計畫」,資策會FIND卅經濟部工業局, 2008年10月取自:http://www.find.org.tw/0105/howmany/howmany_disp.asp?id=202&SearchString=電信平台整合
[3] 資策會FIND(2007),「comScore Networks:美國手機族最重視文字簡訊功能」,資策會FIND卅經濟部工業局, 2008年10月取自:http://www.find.org.tw/0105/news/0105_news_disp.aspx?news_id=4700&SearchString=comScore%20Networks