本研究內容以本國銀行被國際性金融集團購併的員工為主，探討當企業購併之工作內容改變與角色衝突對員工的組織支持知覺與工作態度和績效的影響。研究結果發現，其中性別對員工知覺的組織支持程度有產生影響，工作內容改變以及角色衝突會對員工知覺的組織支持程度產生負向影響，而員工知覺的組織支持，可進一步影響其組織承諾。本研究對研究結果的管理意涵進行討論，並對企業購併後的人力資源管理及後續研究提出建議。

With the sample of employees in Taiwan’s local banks merged by the international banks, this study investigates the effects of job level change and role conflict on employees’ perceived organizational support, organizational commitment, and performance. It is found that job level change and role conflict are negatively related to employees’ perceived organizational support. Besides, employees’ perceived organizational support is found to be positively related to their organizational commitment. Suggestions and recommendations are thus discussed.

一、 中文部分
1. 方啟元(2005)，人力資源管理活動對工作滿意之影響－探討員工知覺組織支持的中介效果，國立中央大學，人力資源管理研究所，碩士論文
2. 余德成(1993)， 薪資制度、責任感與工作績效之研究，人力資源管理學報 2004 夏季號第四卷第二期 PP 047-059
3. 余德成(1996)，品質管理人性陎系統因素對工作績效之影響，國立中山大學企業管理研究所，博士論文
4. 吳妙梓(2004)，銀行購併對組織文化與組織承諾及員工工作態度影響之研究，大葉大學，企業管理研究所，碩士論文
5. 沈怡伶(2004)，購併對員工組織承諾與工作績效影響之研究，國立中山大學，人力資源管理研究所，碩士論文
6. 林佳潓(2005)，知覺組織支持與組織公民行為：角色定義幅度之中介效果，中原大學，心理學系，碩士論文
7. 林尚帄、湯大緯(2005)，群體組織公民行為與人力資源管理之關係，T&D 飛訊第32 期
8. 林碉力(1995)，金融機構合併之研究，中央存款保險公司
9. 林澄貴(2001)， 知識管理、工程專業人員核心能力與工作績效關係之研究-以中鋼公司為例，國立中山大學，人力資源管理研究所，碩士論文。
10. 徐有村(2001)，企業購併工作角色調整之影響因素與工作結果，東海大學，企業管理研究所，碩士論文
11. 莊淑灣 (2005)，中部地區國民小學主任工作壓力與因應方式之研究，國立台中師範學院，國民教育學系，碩士論文
12. 陳重志(2002)，購併後被併公司員工期望落差、知覺組織支持、組織承諾與工作壓力反應之關係探討，國立東華大學，國際企業研究所，碩士論文
13. 黃士銓(2009)， 跨國銀行企業購併組織文化融合之研究以英商渣打銀行購併新竹國際商銀為例，國立交通大學，管理學院財務金融學程碩士班 ，碩士論文
14. 黃鼎晏(2008)，從福利觀點看員工協助方案：福利滿意度、知覺組織支持與組織承諾的關係，國立中山大學，人力資源管理研究所，碩士論文
15. 鄭怡婷(2007)，人資顧客服務代表的角色壓力與工作滿意、工作投入、留任意願之關聯－以知覺人力資源部門主管支持為調節變項，國立中央大學，人力資源管理研究所，碩士論文
16. 薛勝夫(2000)，企業購併型態、人力資源管理措施與組織績效之關係，國立中央大學，企業管理研究所，碩士論文
17. 魏裕興(2005)，個人/群體主義、僱用身分和角色衝突對組織承諾與組織公民行為的影響，國立中央大學，企業管理學研究所，碩士論文
二、英文部分
1. Armeil, S., Eisenberger, R., Fasolo, P., & Lynch, P. (1998) Perceived organizational support and police performance: The moderating influence of socio-emotional needs, Journal of Applied Psychology, 83(2), 288-297.
2. Babin, B.J., & Boles, J.S. (1996) The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction, Journal of Retailing, 72(1), 57-75.
3. Bandura, A. (1986) Social Foundations of Thought and Action. Englewood Cliffs, NJ: Prentice Hall.
4. Barnard, C.I. (1938) The Functions of the Executive. Cambridge: Harvard University Press.
5. Bateman, T.S., & Organ, D.W. (1983) Job satisfaction and the good soldier: The relationship between affect and employee citizenship, Academy of Management Journal, 26(4), 587-595.
6. Beehr, T.A., & Newman, J.E. (1978) Job stress, employee health and organizational effectiveness: A facet analysis, model, and literature review, Personnel Psychology, 31(4), 665-699.
7. Blau, P.M. (1964) Exchange and Power in Social Life. New York: Wiley.
8. Blumberg, M., & Pringle, C.D. (1982) The missing opportunity in organizational research: some implications for a theory of work performance, Academy of Management Review, 7(4), .560-569.
9. Bolino, M.C. (1999) Citizenship and impression management: Good soldiers or good actors? Academy of Management Reviews, 24(1), 82-98.
10. Borman, W.C., & Motowidlo, S.J. (1993) Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W.C. Borman, & Associates (Eds.), Personnel selection in organization, pp71-98. San Francisco: Jossey-Bass.
11. Brief, A.P., & Motowidlo, S.J. (1986) Social organizational behaviors, Academy of Management Review, 11(4), 710-725.
12. Caldwell, S.D., Herold, D.M., & Fedor, D.B. (2004) Toward an understanding of the relationships among organizational change, individual differences, and changes in person–environment fit: A cross-Llevel study, Journal of Applied Psychology, 89(5), 868 - 882.
13. Campbell, J.P. (1990) Modeling the performance prediction problem in industrial and organizational psychology. In M.D. Dunnette & L.M, Hough (Eds.). Handbook of industrial and organizational psychology, 1(2), 687-732.
14. Cascio, W.F. (1990) Applied Psychology in Personal Management (4nd ed.), NJ: Prentice-Hall.
53
15. Cole, M.S., & Bruch, H. (2006) Organizational identity strength, identification, and commitment and their relationships to turnover intention: Does organizational hierarchy matter? Journal of Organization Behavior, 27, 585-605.
16. Dobbins, G.H., Cardy, R.L., & Carson, K.P. (1991) Examining fundamental assumptions: A contrast of person and system approaches to human resource management, Research in Personnel and Human Resources Management, 3, 1-38.
17. Edwards, J. R., Caplan, R.D., and Harrison, R.V. (1988) Person-environment fit theory. In C.L. Cooper (Eds.). Theories of Organizational Stress (pp.28-67). New York: Oxford University.
18. Edwards, J.R. and Cooper, C.L. (1990) The person-environment fit approach to stress: Recurring problems and some suggested solutions, Journal of Organization Behavior, 11(4), 293-307.
19. Eisenberger, R., Hutington, R., Hutchison, S., and Sowa. (1986) Perceived organizational support, Journal of Applied Psychology, 71(3), 500-507.
20. Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation, Journal of Applied Psychology, 75(1), 51-59.
21. Etzioni, A. (1961) A Comparative Analysis of Complex Organization. New York: Free Press.
22. Fedor, D.B., Caldwell, S., & Herold, D.M. (2006) The effects of organizational changes on employee commitment: a multilevel investigation, Personnel Psychology, 59, 1-29.
23. Galpin, T.J., & Herndon, M. (1999) The Complete Guide to Mergers and Acquisitions. Jossey-Bass Publisher.
24. Graham, J.W. (1986) Principled Organizational Dissent: A Theoretical Essay, Research in Organizational Behavior, 8, 1-52.
25. Griffin, M.A., Patterson, M.G., & West, M.A. (2001) Job satisfaction and team work: The role of supervisor support, Journal of Organizational Behavior, 22, 537-550.
26. Gryna, F.M. (2004) Work Overload: Redesigning Jobs to Minimize Stress and Burnout. Pearson Education Publisher.
27. Guzzo, R.A., Noonan, K.N., & Elron, E. (1994) Expatriate managers and the psychological contract, Journal of Applied Psychology, 79(4), 617-626.
28. Hoy, W.K., & Miskel, C.G. (1987) Educational Administration: Theory, Research and Practice. New York: Random House.
29. Rizzo, J.R., House, R.J., & Lirtzman, S.I. (2009) Role Conflict and Ambiguity in Complex Organizations. Science, 15(2), 150-163.
54
30. Jones, B., Flynn, D.M., & Kelloway, E.K. (1995) Perception of Support from the Organization in Relation to Work Stress, Satisfaction, and Commitment. Washington, DC: American Psychological Association.
31. Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D., & Rosenthal, R.A. (1964) Organizational Stress: Studies in Role Conflict and Ambiguity. New York: Wiley.
32. Kanter, M.H. (1977) Work and Family In The Unites States. New York: Russell Sage.
33. Katz, D. (1964) The Motivation Basis of Organization Behavior, Behavior Science, 9, 131-133.
34. Katz, D., & Kahn, R.L. (1966) The Social Psychology of Organization. New York: Wiley.
35. Kottke, J.L., Sharafinski, C. (1988) Measurement perceived supervisor support and organizational support, Educational and Psychology Measurement, 48, 1075-1079.
36. Korman, A. (1977) Organization Behavior. Prentice Hall, Inc., Englewood Cliffs, New Jesey.
37. Kristof, A.M. (1996) Person-Organization Fit: An integrative review of its conceptualizations, measurement, and implications. Personnel Psychology, 49, 1-49.
38. Manuel, L. (1990) Change Agents: New Roles and Innovation Strategies for Human Resource Professionals. Jossey-Bass Publishers.
39. Mackenzie, S.B., Podsakoff, P.M., & Fetter, R. (1991) Organizational citizenship behavior and objective productivity as determinants of salespersons’ performance, Organizational Behavior and Human Decision Processes, 50(1), 123-150.
40. Maslach, C., & Goldberg, J. (1998) Prevention of burnout: New perspectives, Applied and Preventive Psychology, 7(1), 63-74.
41. Marks, M.L., & Mirvis, P.H., (1992) Track the impact of mergers and acquisitions, Personnel Journal, 71(4), 70-79.
42. Meyer, J., & Allen, N. (1984) Testing the “side bet theory” of organizational commitment: Some methodological considerations, Journal of Applied Psychology, 69(3), 372-378.
43. Moorman, R.H., & Blakely, G.L. (1995) Individualism-collectivism as an individual difference predictor of organizational citizenship Behaviors, Journal of Organizational Behaviors, 16 (2), 127-142.
44. Moorman, R.H., Blakely, G.L., & Niehoff, B.P. (1998) Does perceived organizational support mediate the relationship between procedural justice and organizational citizenship behavior, Academy of Management Journal, 41(3), 351-357.
45. Motowidlo, S.J., & Van Scotter, J.R. (1994) Evidence that task performance should be distinguished from contextual performance, Journal of Applied Psychology, 79(4), 475-480.
55
46. Netemeyer, R.G., Boles, J.S., Mckee, D.O., & McMurrian, R. (1997) An investigation into the antecedents of organizational citizenship behaviors in a personal selling context, Journal of marketing, 61, 85-98.
47. Nunnally, J.C. (1978) Psychometric Theory (2nd ed.). New York, McGraw-Hill.
48. Organ, D.W. (1988) Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington Books, Lexington, MA.
49. Organ, D.W., & Ryan, K. (1995) A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior, Personnel Psychology, 48(1), 775-802.
50. Payne, R. (1988) A longitudinal study of the psychological well-being of unemployed men and the mediating effect of neuroticism, Human Relations, 41(2), 119-138.
51. Podsakoff, P.M., & MacKenzie, S.B. (1994) Organizational Citizenship Behaviors and Sales Unit Effectiveness, Journal of Marketing Research, 31(1), 351-363.
52. Porter, L.W., & Lawler, E.E., III. (1965) Properties of organization structure in relation to job attitudes and job behavior, Psychological Bulletin, 64(1), 23-51.
53. Porter, L., Steers, R., Mowday R., & Boulian N. (1974) Organizational commitment, job satisfaction, and turnover among psychiatric technicians, Journal of Applied Psychology, 59(5), 603-609.
54. Randall M.L., Cropanzano R., Bormann C.A., & Birjulin A. (1999) Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behavior, Journal of Organizational Behavior, 20(2), 159-174.
55. Mowday, R.T., Porter, L.W., &Steers, R.M. (1982) Employee-Organization Linkages: The Psychology of Employee Commitment, Absenteeism, and Turnover. New York, Academic Press.
56. Rizzo, J.R., House, R.J., & Lirtzman, S.I., (1970) Role conflict and ambiguity in complex organization, Administrative Science Quarterly, 15, 150-163.
57. Robbins, S.P. (1992) Organization Behavior. San Diego, California: Prentice Hall International Inc.
58. Shore, L.M., & Shore, T.H., (1995) Perceived Organizational Support and Organizational Justice. In R. Cropanzano & KM Kacmar (Eds.), Organizational Politics,Justice, and Support: Managing Social Climate at Work, 149-164. Westport, CT: Quorum Press.
59. Shore, L.M., & Terick, L.E. (1991) A construct validity study of the survey of perceived organizational support, Journal of Applied Psychology, 76(5), 637-643.
60. Smith, C.A., Organ, D.W. and Near, J.P. (1983) Organizational citizenship behavior: Its nature and antecedents, Journal of Applied Psychology, 68(4), 653-663.
61. Spector, P.E., & Jex, S.M. (1998) Development of four self-report measures of job stressors and strains: Interpersonal conflict at work scale, organizational constrains scale, quantitative workload inventory, and physical symptoms inventory, Journal of Occupational Health Psychology, 3(4), 356-367.
56
62. Stamper, C.L., & Johlke, M.C. (2003) The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes, Journal of Management, 29(4), 569-588.
63. Stamper, C.L. (2007) Perceived organizational support: Evidence for a mediated associadon with work performance, Journal of Managerial Issues, 14(4), 517-535.
64. Staw, B.M. (1977) Two side of commitment, Paper Presented at The National Academy of Management, Orlando, Florida.
65. Steers, R.M. (1977) Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22(1), 46-56.
66. Steer, R.M., & Mowday, R.W. (1981) Employee turnover and post-decision accommodation processes. In L. L. Cummings and B. M. Staw (Eds.), Research in organizational behavior, 3, 235-282. Greenwich, CT: JAI.
67. Stevens, J.M., Beyer, J.M., & Trice, H.M. (1978) Assessing Personal, Role, and Organizational Predictors of Managerial Commitment, Academy of Management Journal, 21(3), 380-396.
68. Van Sell, M., Brief, A.P., & Schuler, R.S. (1981) Role conflict and role ambiguity: Integration of the literature and directions for future research, Human Relations, 34(1), 43-71.
69. Wayne, S.J., Shore, L.M., & Liden, R.C. (1997) Perceived organizational support and leader-member exchange: A social exchange perspective, Academy of Management Journal. 40(1), 82-111.
70. Williams L.J., & Anderson, S.E. (1994) An alternative approach to method effects by using latent-variable models: Applications in organizational behavior research, Journal of Applied Psychology, 79(3), 323-331.
71. Witt, L.A. (1991) Exchange ideology as a moderator of job attitudes-organizational citizenship relationships, Journal of Applied Social Psychology, 21(18), 1490-1501.
72. Whyte, W. (1956) The Organization Man. Garden City, NY: Doubleday Anchor Books.