| 研究生: |
林惠玲 Hui-Ling Lin |
|---|---|
| 論文名稱: |
企業聲望對於組織經營績效之影響探討 The Effect of Company Reputation on Organization Performance |
| 指導教授: |
黃同圳
Tung-Chun Huang |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所 Graduate Institute of Human Resource Management |
| 畢業學年度: | 95 |
| 語文別: | 中文 |
| 論文頁數: | 61 |
| 中文關鍵詞: | 組織績效 、企業聲望 |
| 相關次數: | 點閱:7 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
擁有好的企業競爭力,對於公司的生存與發展皆有正面的影響。除了有形資產外,企業聲望也同時扮演了企業與社會大眾之間的重要訊號,也成為另一項重要的無形資產(Shapiro, 1983)。藉由此訊號社會大眾可以更了解企業的經營方式,也願意接受及消費該企業之產品或服務。企業也可藉由企業聲望的建立,獲得更多投資者的投資、更佳的貸款機會及條件,以及吸引較優秀的應徵者。影響組織績效的原因有很多,本研究由企業聲望的角度出發,探討T期企業聲望指標得分較佳的公司,其T+1期的營運績效上是否也有較佳的表現。
本研究使用天下雜誌調查2000-2004年之標竿企業及2001-2005年之千大企業調查次級資料作為樣本資料,共蒐集500筆資料,利用相關及迴歸進行分析,結果發現:對整體產業而言,T期財務能力、科技運用能力及企業公民責任對T+1期總營收有正向影響,創新能力則存在負影響;對資產報酬率有正向影響的聲望指標有管理能力或營運績效及長期投資價值兩項,有負向影響的指標為前瞻能力及國際營運能力;在員工產值指標方面,能產生顯著正影響的聲望指標為企業公民責任。
以產業別探討,對高科技產業而言,財務能力及國際營運對於總營收存在正向影響,管理能力與人才培育能力對於其ROA存在正向影響,對員工產值有正向影響之指標為國際營運能力。在傳統製造業中,財務能力及管理能力分別對次年之總營收及ROA有正向影響,可預測員工產值之指標為企業公民責任及財務能力。對服務業而言,企業公民與科技運用對次年總營收存在正向影響,科技運用對於員工產值亦有正向影響。在金融業方面,提高企業公民責任與長期投資價值可增加次年之總營收及員工產值。
Gaining competition advantage has a positive impact on survival and development of an enterprise. In addition to the tangible, the reputation plays a major role as the signals between a company and the community and becomes the intangible asset. Through the signal, people will know the operation of a corporate and be willing to consume the products and service of it. Enterprises will benefit from good reputation, too. For example, to get more investment, the better loaning conditions and attracts potentials. This study aims to confirm the relationship between reputation and next year’s performance of a company.
Using 500 samples which are second-hand data-the survey of Top 1000 and Benchmark of 《CommonWealth Magazine》, the important results of the study are as follows:
1. For overall industry:
The ability of financial and technology application and company social responsibility(CSR) of period T are positively influence next year’s total revenue, but the ability of innovation has negative impact on it.
The ability of management, operation performance and the value of long tern investment have affirmative effect on ROA of period T+1 while the ability of forecast and international operation are conflicting with ROA.
Company social responsibility of period T is a plus factor to next year’s productivity of each employee.
2. For different industries:
As for high-tech industry, the ability of financial and international operation have positive impact on total revenue. The later also work on the productivity of each employee. The ability of management and potential cultivation are plus to ROA.
The ability of financial and management are individually forceful to total revenue and ROA on traditional manufacture industry. CSR and financial ability have positive influence on productivity of each employee.
For service industry, CSR and the ability of technology application have definite effect on total revenue. The later also has positive impact on productivity of each employee.
CSR and the value of long tern investment have convinced effect on total revenue and productivity of each employee in financial industry.
一、 中文部份
1. 方華恩譯(2000),探索服務靈魂:跳脫傳統服務企業的框架(Leonard L. Berry原著,1999出版),台北:高寶集團出版。
2. 朱道凱譯(1999),平衡計分卡(Kaplan & Norton原著,1996出版),台北:臉譜出版。
3. 呂宜靜(2004),服務業競爭策略、人力資源管理措施與組織績效之研究,國立中山大學人力資源管理研究所未出版論文。
4. 宋秉忠、林宜諄(2004),「讓諸葛亮不再遺憾—CEO如何用對人」,遠見雜誌第216期,台北:遠見雜誌,pp. 202-211.
5. 李建華、方文寶編著(1996),企業績效評估理論與實務,臺北市:超越企管顧問發行。
6. 李瑋(2004),「企業新倫理運動全球開跑」,遠見雜誌第216期,台北:遠見雜誌,pp. 212-215.
7. 林士彥(2004),應用灰關聯分析評價資訊服務業的企業聲望,『資訊、科技與社會』學報,4(2),pp. 79-95。
8. 林宜諄(2004),「人品比人才重要」,遠見雜誌第216期,台北:遠見雜誌,p. 176-184。
9. 邱皓政(2002),量化研究與統計分析:SPSS中文視窗版資料分析範例解析,二版,台北:五南圖書出版公司,頁12-8~12-9。
10. 洪震宇(2002),「企業標竿如何突破景氣僵局」, 天下雜誌第260 期,台北:天下雜誌,pp. 176~190。
11. 洪震宇(2003),「超競爭時代,四把制勝金鑰匙」,天下雜誌第274期:1000超競爭時代。台北:天下雜誌。
12. 胡志堅、黎漢林(2004),以資料包絡法與投資報酬法評量產業績效─ 以台灣IC 設計業為例,工業工程學刊,21(4),pp. 369-383。
13. 莊立民(2005),台灣資訊電子業組織創新歷程模式之研究-以六家個案企業為例,商管科技季刊,6(1),pp. 69-92。
14. 殷允芃(2005),「越界之後」,天下雜誌第322期:1000超限競爭,台北:天下雜誌,p. 39。
15. 郭明秀(2001),高階經營團隊與組織運作、競爭優勢、競爭策略及經營績效之關係研究—傳統產業與高科技產業之比較,國立成功大學企業管理研究所未出版論文。
16. 張華芸譯(2005),聲望管理18鐵律(Ronald J. Alsop原著,2004出版),台北:天下出版。
17. 許宏明(1995),高科技產業的教育訓練制度與組織績效之相關性研究,國立中央大學企業管理研究所未出版論文。
18. 陳名君(2006),「深挖MOTO金礦」,天下雜誌第345期:1000創新致勝,台北:天下雜誌,pp. 244-246。
19. 陳光榮(1996),企業的社會責任與倫理,經濟情勢暨評論季刊,1(4), pp. 150- 158。
20. 黃營杉、齊德彰(2005),企業倫理、社會責任與慈善公益作為之研究-以台灣高科技電子產業為例,人文暨社會科學期刊,1(2),pp. 65-82。
21. 蔡宏明(1999),我國高科技產業發展面對的挑戰與因應對策,經濟情勢暨評論季刊,5(1),pp.88-110。
22. 謝幼齡(1998),企業聲望與組織績效跨期之相關性研究,國立中央大學企業管理研究所未出版論文。
23. 薛琦(1999),我國高科技產業與經濟發展,自由中國之工業,88:2, pp. 13-34。
二、 英文部分
1. Aaker, D. A. (1989), “Managing Assets and Skills: The Key to A Sustainable Competitive Advantage”. California Management Review, 31(2), pp. 99-106.
2. Aupperle, K., Carroll, A. & Hatfield, J. (1985), “An empirical examination of the relationship between corporate social responsibility and profitability” . Academy of Management Journal, 28 (2), pp. 446-463.
3. Baruch,Yehuda (1997), “High Technology Organization-What It Is, What It Is Not ”, International Journal of Technology Management, 13 (2), pp. 179-195.
4. Barney, J. B. (2002), Gaining and sustaining competitive advantage. 2nd ed, New Jersey:Pearson Education, Inc., Upper Saddle River, pp20-73 & 149-157.
5. Beard, C. & C. Easingwood, (1992), “Sources of Competitive Advantage in the Marketing of Technology-intensive Products and Processes”. European Journal of Marketing, 26(12), pp. 5-18.
6. Beatty, R. P., Ritter, J. R. (1986), “Investment Banking, Reputation, and the Underpricing of Initial Public Offerings”. Journal of Financial Economics, 15(1, 2), pp. 213-232.
7. Berens, G., Cees B. M. van Riel (2004), “Corporate associations in the academic literature: Three main streams of thought in the reputation measurement literature”. Corporate Reputation Review, 7 (2), pp. 161-178.
8. Brush, T. H., & Artz, K.W. (1999). “Toward a contingent resource-based theory: theimpact of information asymmetry on the value of capability in veterinary medicine”. Strategic Management Journal, 20(3), pp. 223-250.
9. Carmeli, A. & Tishler A. (2005), “Perceived Organizational Reputation and Organizational Performance: An Empirical Investigation of Industrial Enterprises”. Corporate Reputation Review, 8 (1), pp. 13-30.
10. Carroll, A. B. & Buchholtz A. B.(1995), “Business and society: Ethics and stakeholder management”, Teaching Business Ethics, 5(1), pp. 119-120
11. Choi, F.D.S., & Mueler (1992), International accounting, England, Cliffs, NJ: Prentice-Hall, Inc.
12. Clark, B., Montgomery D. (1998), “Deterrence, reputations, and competitive cognition”. Management Science, 44(1), pp. 62-82.
13. Dowling, G. (1986), “Managing Your Corporate Images”. Industrial Marketing Management, 15(2), pp. 109- 115.
14. Davies, G., Chun, R., Silva R., Roper S. (2004), “A Corporate character scale to assess employee and customer views of organization reputation.” Corporate Reputation Review, 7 (2), pp. 125-146.
15. Dyer, L. & Reeves, T. (1995), “Human resource strategies and firm performance: what do we know and where do we need to go?” The International Journal of Human Resource Management, 6(3), pp. 656-670.
16. Fombrun, C. and Shanley, M. (1990), “What’s in a name? Reputation building and corporate strategy”. Academy of Management Journal, 33 (2), pp. 233-258.
17. Gray, Edmund R., Balmer, John M. T. (1998), “Managing corporate image and corporate reputation”. Long Range Planning, 31(5), pp. 695-702.
18. Karen, C., Elizabeth G. Oliver & Sridhar R.(2003). “The reputation index: Measuring and managing corporate reputation”. European Management Journal, 21 (2), pp. 201-212.
19. Klein, B. & Leffler K. B. (1981), “The Role of Market Forces in Assuring Contractual Performance”. The Journal of Political Economy, 89(4), pp. 615-641.
20. Kotler, P. (1984), “Rethink the Marketing Concept”. Marketing news, 18(19), pp. 22-24.
21. Kotler, P. (1994),Marketing Management: Analysis, Planning, Implementation, and Control 9 thed. Prentice-Hall Inc.
22. Lovelock, C.H., & Yip, G. S. (1996). “Developing global strategies for service business”. California Management Review, 38(2), pp.64-86.
23. Milgrom, P. & Roberts J. (1986a), “Price and Advertising Signals of Product Quality”. The Journal of Political Economy, 94(4), pp. 796-821.
24. Milgrom, P. & Roberts J. (1986b), “Relying on the Information of Interested Parties”. The Rand Journal of Economics, 17(1), pp. 18-32.
25. Moriarty, R.T. & Kosnik, T.J., 1989, “ High-tech marketing: concept, Continuity and change. ” Sloan Management Review 30, pp. 7-17
26. Nikolay, A.D. & Heene A. (2004), “Management the reputation of restucturing corporations: Send the right signal to the right stakeholder”. Journal of Public Affairs, 4 (1), pp. 56-72.
27. Noe, R. A., Hollenbeck J. R., Gerhart B. & Wright P. M. (2003), Human Resource Management: gaining a competitive advantage 4thed. McGraw-Hill Higher Education.
28. Podolny, J. M. (1993), “A status-based model of market competition”. American Journal of Sociology, 98 (4), pp. 829-872.
29. Shapiro, C. (1983), “Premiums for high quality products as returns to reputations”. The quarterly Journal of Economics, 98(4), pp. 661-79
30. Shrum, W. & Wuthnow, R. (1988), “Reputational status of organizations in technical system”. American Journal of Sociology, 93 (4), pp. 882-912.
31. Spector, A. J. (1961), “Basic Dimensions of the Corporate Image”. Journal of Marketing, 25(6), pp. 47-51.
32. Spicer, B. H. (1978), “Investors, corporate social performance, and information disclosure: An empirical study”. Accounting Review, 53 (1), pp. 94-111.
33. Stephen J.B. & Stephen P. “Corporate Reputation and Social Performance: The Importance of Fit”. Journal of Management Studies, 43(3), pp. 435-455.
34. Stigler, G. J. (1962), “Information in the labor market”. Journal of Political Economy, 70(5), pp. 94-105.
35. Stuart, T.E., Hoang, H. & Hybels, R. C. (1999), “Interorganizational endorsements and the performance of entrepreneurial ventures”. Administrative Science Quarterly, 44 (2), pp. 315-349.
36. Venkatraman, N. & Ramanunjam, V. (1986), “Measurement of Business Performance in Strategy Research: A Comparison of Approaches”. Academy of Management Review, 11(4), pp. 801-814.
37. Wernerfelt, B. (1984), “A resource-based view of the firm”. Strategic Management Journal, 5, pp. 171-180.
38. Worcester, R. M. (1997), “Managing the image of your bank: the glue that binds”. International Journal of Bank Marketing, 15(5), pp. 146-152.