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研究生: 林佳蒨
Chia-Chien Lin
論文名稱: 文化智商、員工信任和主管認同之間的關聯_探討參與式領導的調節式中介作用
指導教授: 王群孝
Chun-Hsiao Wang
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 人力資源管理研究所
Graduate Institute of Human Resource Management
論文出版年: 2025
畢業學年度: 113
語文別: 中文
論文頁數: 90
中文關鍵詞: 文化智商主管認同員工信任參與式領導
相關次數: 點閱:25下載:0
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  • 全球化的進程模糊了地理和文化的界限,使得來自不同背景的個體在組織內外的互動變得更加頻繁和密切。這一變化突顯了具備文化智商的重要性,因為能夠理解和適應多元文化背景的主管更能促進有效溝通和合作。文化智商不僅包括對不同文化規範和價值觀的認識,還涉及在交流中能夠正確解讀對方的行為中的意義避免誤解。
    本研究旨在探討主管的文化智商如何影響員工的信任和對主管的認同,並且探討參與式領導是否在其中起到調節作用。隨著台灣企業中跨文化互動的增加,文化智商的發展對於提升組織效能變得更加重要。文化智商可以幫助主管更好地理解和尊重來自不同背景的員工,從而增強員工對主管的信任和認同。
    研究採用了結構式問卷調查法,共獲得303份有效問卷。研究結果顯示,主管的後設認知、認知和動機文化智商均對主管認同具有正向影響,且員工的情感信任在文化智商與主管認同之間具有中介效果。員工的認知信任在主管的認知和動機文化智商與主管認同之間也具有中介效果。然而,參與式領導在文化智商與員工信任之間不具調節效果。


    equent and closer interactions between individuals from diverse backgrounds, both within and outside organizations. This shift highlights the importance of cultural intelligence (CQ), as leaders who can understand and adapt to multicultural contexts are better equipped to promote effective communication and collaboration. CQ involves not only recognizing different cultural norms and values but also accurately interpreting the underlying meanings of behaviors during interactions to avoid misunderstandings.
    This study aims to explore how supervisors' cultural intelligence influences employees' trust and identification with their supervisors and examines whether participative leadership plays a moderating role in these relationships. With the increasing frequency of cross-cultural interactions in Taiwanese enterprises, the development of cultural intelligence has become critical for improving organizational effectiveness. CQ enables supervisors to better understand and respect employees from various cultural backgrounds, thereby enhancing employees' trust in and identification with their supervisors.
    A structured questionnaire survey was conducted, resulting in 303 valid responses. The findings indicate that supervisors' metacognitive, cognitive, and motivational CQ positively impact employees' identification with their supervisors. Additionally, employees' affect-based trust mediates the relationship between CQ and supervisor identification, while cognition-based trust mediates the relationship between supervisors' cognitive and motivational CQ and supervisor identification. However, participative leadership does not moderate the relationship between cultural intelligence and employees' trust in their supervisors.

    中文摘要 i 英文摘要 ii 致謝 iii 目錄 iv 表目錄 vi 圖目錄 viii 第一章 緒論 1 1-1研究背景與動機 1 1-2研究目的 3 1-3 研究流程 4 第二章 文獻回顧 5 2-1文化智商 5 2-2 信任 8 2-3 主管認同 10 2-4 參與式領導 12 2-5 各變項之間的關係 14 第三章 研究方法 19 3-1研究架構 19 3-2 研究假說 20 3-3 研究變項操作與衡量 22 3-4 研究對象與資料分析方法 27 第四章 研究分析與結果 30 4-1 敘述性分析 30 4-2 信度與效度分析 32 4-3 驗證性因素分析 35 4-4相關分析 36 4-5 假說檢定 38 4-6 研究假設實證結果彙整 63 第五章 結論與建議 65 5-1 研究意涵 65 5-2 實務管理意涵 67 5-3 研究限制與未來研究建議 68 第六章 參考文獻 70   中文文獻 70   英文文獻 71   表目錄 表 1研究假設 20 表 2文化智商量表 23 表 3 信任量表 24 表 4主管認同量表 25 表 5參與式領導量表 26 表 6樣本資料來源與分析 31 表 7信度分析 32 表 8組合信度與收斂效度分析 33 表 9區辨效度分析 34 表 10模型適配度分析 35 表 11相關性分析 37 表 12情感信任在後設認知文化智商與主管認同之中介效果回歸分析 39 表 13員工情感信任在後設認知文化智商與主管認同之中介效果拔靴檢定 39 表 14員工情感信任在認知文化智商與主管認同之中介效果回歸分析 40 表 15員工情感信任在認知文化智商與主管認同之中介效果拔靴檢定 40 表 16員工情感信任在動機文化智商與主管認同之中介效果回歸分析 41 表 17員工情感信任在動機文化智商與主管認同之中介效果拔靴檢定 41 表 18員工情感信任在行為文化智商與主管認同之中介效果回歸分析 42 表 19員工情感信任在行為文化智商與主管認同之中介效果拔靴檢定 42 表 20員工認知信任在後設認知文化智商與主管認同之中介效果回歸分析 43 表 21員工認知信任在後設認知文化智商與主管認同之中介效果拔靴檢定 43 表 22員工認知信任在認知文化智商與主管認同之中介效果回歸分析 44 表 23員工認知信任在認知文化智商與主管認同之中介效果拔靴檢定 44 表 24員工認知信任對動機文化智商與主管認同之中介效果回歸分析 45 表 25員工認知信任在動機文化智商與主管認同之中介效果拔靴檢定 45 表 26員工認知信任在行為文化智商與主管認同之中介效果回歸分析 46 表 27員工認知信任在行為文化智商與主管認同之中介效果拔靴檢定 46 表 28參與式領導在後設認知文化智商與情感信任間的調節效果檢定 48 表 29參與式領導的調節式中介效果拔靴檢定 49 表 30參與式領導在認知文化智商與情感信任間的調節效果檢定 50 表 31參與式領導的調節式中介效果拔靴檢定 51 表 32參與式領導在動機文化智商與情感信任間的調節效果檢定 52 表 33參與式領導的調節式中介效果拔靴檢定 53 表 34參與式領導在行為文化智商與情感信任間的調節效果檢定 54 表 35參與式領導的調節式中介效果拔靴檢定 55 表 36參與式領導在後設認知文化智商與認知信任間的調節效果檢定 56 表 37參與式領導的調節式中介效果拔靴檢定 57 表 38參與式領導在認知文化智商與認知信任間的調節效果檢定 58 表 39參與式領導的調節式中介效果拔靴檢定 59 表 40參與式領導在動機文化智商與認知信任間的調節效果檢定 60 表 41參與式領導的調節式中介效果拔靴檢定 61 表 42參與式領導在行為文化智商與認知信任間的調節效果檢定 62 表 43參與式領導的調節式中介效果拔靴檢定 62 表 44研究假說結果彙整表 63   圖目錄 圖 1 研究流程圖 4 圖 2 研究架構圖 19 圖 3參與式領導在後設認知文化智商和情感信任之間的調節作用 49 圖 4參與式領導在認知文化智商和情感信任之間的調節作用 51 圖 5參與式領導在動機文化智商和情感信任之間的調節作用 53 圖 6參與式領導在行為文化智商和情感信任之間的調節作用 55 圖 7參與式領導在後設認知文化智商和認知信任之間的調節作用 57 圖 8參與式領導在認知文化智商和認知信任之間的調節作用 59 圖 9參與式領導在動機文化智商和認知信任之間的調節作用 61

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