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研究生： 楊國平
Niki Sanjaya
論文名稱： 社會盡責人資與金融科技使用意圖： 以科技壓力源與員工滿意度為中介
Socially Responsible Human Resource Management and Intention to use FinTech: Mediated by Technostress Creators and Employee Satisfaction
指導教授： 杜秉叡
Ben-Roy Do
口試委員:
學位類別： 碩士
Master
系所名稱： 管理學院 - 企業管理學系
Department of Business Administration
論文出版年： 2018
畢業學年度： 106
語文別： 英文
論文頁數： 52
中文關鍵詞： 社會盡責人資 、金融科技 、科技壓力源 、員工滿意度
外文關鍵詞： SRHRM, Financial Technology, Technostress Creators, Employee Satisfaction
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    • 人力資源管理（HRM）在銀行業可創造銀行產品，為客戶提供服務質量以及在營運支持。大多數員工都感受到以下信息和通信技術（ICT）的缺點，例如學習最新版本的技術應用程序的困難。印尼的金融生態系統必須隨時受到金融科技（金融科技），特別是銀行業的存在的威脅。對壓力的研究表明，技術是可能導致員工壓力的因素之一。本研究利用印尼幾家知名銀行的員工收集的數據，探索社會盡責人力資源管理（SRHRM），並打算將金融技術（金融科技）的使用與技術創新者的創造者和員工滿意度作為調解者進行擴展。通過在線調查問卷收集數據，並使用Google Form與152名受訪者進行處理。結果顯示所有假設都被SRHRM所接受，直接或間接通過技術創新者創造者影響FinTech，以及員工滿意度。

    Human Resource Management (HRM) practices in the banking sector are considered to have a major impact, especially on the creation of banking products, quality of services to clients and on the operational supportive aspects. The following Information and Communication Technology (ICT) shortcomings are felt by most employees, such as the difficulty of learning a technology application with the latest version. One growing perception is that Indonesia's financial ecosystem must be readily threatened by the presence of FinTech, particularly in the banking world. Research on stress shows that technology is one of the factors that can cause stress on an employee. Using data collected from employees of several well-known banks in Indonesia, the present study explores Socially Responsible Human Resource Management (SRHRM) and Intention to use FinTech, with technostress creators and employee satisfaction as mediators. Data was collected by online questionnaire and processed using Google Form with 152 respondents. Results show all hypotheses were accepted between SRHRM and intention to use FinTech, either directly or indirectly through technostress creators, and employee satisfaction.

    摘要 i Abstract ii 誌謝 iii 目錄Table of Contents iv 圖目錄List of Tables vi 表目錄List of Figures vii Chapter 1 Introduction 1 1-1 Research Background And Motivation 1 1-2 Research Purposes 3 1-3 Research Process 3 Chapter 2 Literature Review 5 2-1 Intention to Use FinTech 5 2-2 Socially Responsible Human Resource Management 6 2-3 Technostress Creators 7 2-4 Employee Satisfaction 9 2-5 Mediation of Technostress Creators and Employee Satisfaction 10 Chapter 3 Method 11 3-1 Research Framework 11 3-2 Sample 11 3-3 Research Instrument 12 3-4 Research Steps 13 Chapter 4 Results 15 4-1 Sample Descriptive Statistics 15 4-2 Descriptive Statistics 16 4-3 Model Evaluation: Measurement Model Results 19 4-3-1 Testing of Construct Variable 19 Table 4 Validity and Reliability 19 4-3-2 Multivariate Normal Assumption 20 4-3-3 Assumption of Outlier 20 4-4 Hypothesis Testing in Structural Model 21 4-4-1 Testing Direct Effect 21 4-4-1 Testing Indirect Effect 21 Chapter 5 Discussion 23 5-1 Summary of Research Finding 23 5-2 Management Implication 24 5-3 Research Limitations and Future Recommendations 25 5-4 Analysis Conclusion 25 References 26 Appendix: Study Questionnaire 33

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