| 研究生: |
陳姿安 Tzu-An Chen |
|---|---|
| 論文名稱: |
科技業員工孤寂感對組織承諾之影響 |
| 指導教授: |
陳明園
Ming-Yuan Chen |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所在職專班 Executive Master of Human Resource Management |
| 論文出版年: | 2021 |
| 畢業學年度: | 109 |
| 語文別: | 中文 |
| 論文頁數: | 33 |
| 中文關鍵詞: | 員工孤寂感 、知覺組織支持 、個人-組織適配 、情感性組織承諾 |
| 外文關鍵詞: | Workplace Loneliness, Perceived Organizational Support, Personal-Organizational Fit, Affective Organizational Commitment |
| 相關次數: | 點閱:8 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
台灣科技產業發展備受世界矚目,企業紛紛祭出高薪吸引人才,然而薪酬福利的調整需要綜合考量公司運營內外部因素,並非一朝一夕可以改變。企業是否能夠透過日常提供員工支持協助,增強員工之歸屬感,使員工面臨薪酬等外部因素挖角時,同時將情感層面列入考量進而留任,是本研究所欲探討的方向。
本研究以組織層級探討「個人-組織適配」及「組織支持」對於「情感性組織承諾」的影響,了解科技業員工在工作場域的情感需求層面是否被滿足為中介變項,使用Wright所發展出之工作孤寂感受量表,採「情感孤寂」及「社會孤寂」兩構面。本研究以A公司現職同仁為主,經電子郵件傳遞問卷,並請同事協助轉傳以累積更多數的填答者,回收有效問卷為132份。
本研究發現,當員工與組織的適配程度越高,以及當員工感知到更多來自組織的支持,能夠有效降低工作孤寂感受;降低情感孤寂能提高員工之組織承諾,然「社會孤寂對於組織承諾的影響為負相關」不成立,或許對於受測員工而言,習慣以網際網路進行作業,不在意缺乏實體交流,呼應了「情感孤寂的因素相較於社會孤寂有更高強度的相關性,描繪出知覺情感支持及工作場所社交品質更勝於擁有大量的共事夥伴」(Wright, 2006)。
員工感受影響層面深遠,如何使員工感受到被公司所重視,屬於同儕中的一份子,特別在這段新冠疫情肆虐的期間,員工大多在家上班,缺乏實體接觸,員工的心理狀態是需要比以往更加重視的議題。
Technology Industries in Taiwan are more important than ever that enterprise offer attractive packages to engage talents in market, however, compensation are not easy to be revised especially in big companies. Could organization offering support to create a sense of belonging among employees that will increase organizational commitment even choose to stay? The purpose of this study is to examine the influence of employee’s perceived organizational support and P-O fit on affective organizational commitment through workplace loneliness by using Loneliness At Work Scale(Wright, 2005) with emotional deprivation and lack of social companionship aspects in a technology company, A.
The findings of this study shows that P-O fit and perceived organizational support has a significant negative impact on workplace loneliness, also emotional deprivation has a significant negative impact on affective organizational commitment, only lack of social companionship has a significant positive impact on affective organizational commitment that might because of the characteristics of technology industries. Echo “The emotional deprivation factor showed stronger correlations with the work-related variables than the
social companionship.” (Wright, 2006).
Increase attention to the development and quality of interpersonal relationships at work are important, especially in these COVID situation that most employees working from home and lack of interaction with human being. How do we create a workplace of belonging also value employee’s perception are worthwhile to be discussed for nowadays HR partners.
Adams, T. (2016), John Cacioppo: “Loneliness Is like an Iceberg–It Goes Deeper than We Can See”, The Guardian, 28, 12-13.
Ayazlar, G., & Güzel, B. (2014), “The Effect of Loneliness in The Workplace on Organizational Commitment”, Procedia-Social and Behavioral Sciences, 131, 319-325.
Aytac, S. (2015), “Loneliness as Mediator Between Job Satisfaction and Intention to Leave: A Study on Prison Staff in Turkey”, Arabian Journal of Business Management Review, 5(6), 1-4.
Cacioppo, S., Capitanio, J. P., & Cacioppo, J. T. (2014), “Toward a Neurology of Loneliness”, Psychological Bulletin, 140(6), 1464.
de Jong Gierveld, J., Van Tilburg, T., & Dykstra, P. A. (2006), “Loneliness and Social Isolation”, Cambridge Handbook of Personal Relationships, 485-500.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001), “Reciprocation of Perceived Organizational Support”, Journal of Applied Psychology, 86(1), 42.
Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997), “Perceived Organizational Support, Discretionary Treatment, and Job Satisfaction”, Journal of Applied Psychology, 82(5), 812.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986), “Perceived Organizational Support”, Journal of Applied Psychology, 71(3), 500.
Erdil, O., & Ertosun, Ö. G. (2011), ”The Relationship Between Social Climate and Loneliness in The Workplace and Effects on Employee Well-being”, Procedia-Social and Behavioral Sciences, 24, 505-525.
Ertosun, Ö. G., & Erdil, O. (2012), ”The effects of loneliness on employees’ commitment and intention to leave”, Procedia-Social and Behavioral Sciences, 41, 469-476.
Farooqui, M. S., & Nagendra, A. (2014), ”The impact of person organization fit on job satisfaction and performance of the employees”, Procedia economics and Finance, 11, 122-129.
Grobler, A. (2016), ”Person-organizational fit: A revised structural configuration”, Journal of Applied Business Research (JABR), 32(5), 1419-1434.
Hawkley, L. C., & Cacioppo, J. T. (2010), ” Loneliness matters: A theoretical and empirical review of consequences and mechanisms” Annals of behavioral medicine, 40(2), 218-227.
Hickman, A. (2019), Workplace Isolation Occurring in Remote Workers.
Khazan, O. (2017), ”How Loneliness Begets Loneliness”, The Atlantic.
Manivannan, M., & Kathiravan, C. (2016), “Organizational commitment among the bank employees in Cuddalore Distorict”, International journal of Research in Economics and Business Management, 5(5), 55-59.
Marshall, G. W., Michaels, C. E., & Mulki, J. P. (2007), “Workplace isolation: Exploring the construct and its measurement”, Psychology & Marketing, 24(3), 195-223.
Mercurio, Z. A. (2015), “Affective commitment as a core essence of organizational commitment: An integrative literature review”, Human Resource Development Review, 14(4), 389-414.
Meyer, J. P., & Allen, N. J. (1991), ”A three-component conceptualization of organizational commitment”, Human resource management review, 1(1), 61-89.
Morley, M. J. (2007), “Person‐organization fit”, Journal of Managerial Psychology.
Pence, S., & Svyantek, D. J. (2016), “Person-Organization Fit and Autism in the Workplace”, JBM, 117.
Promsri, C. (2018), “The Influence of Employees’ Organizational Commitment on Workplace Loneliness”, Social Science and Humanities Journal, 432-437.
Resick, C. J., Baltes, B. B., & Shantz, C. W. (2007), “Person-Organization Fit and Work-Related Attitudes and Decisions: Examining Interactive Effects With Job Fit and Conscientiousness”, Journal of applied psychology, 92(5), 1446.
Siddique, M. (2016), The Influence of Workplace Isolation on the Relationship Between Servant Leadership Self-efficacy and Job Outcomes (Doctoral dissertation, Universiti Teknologi Malaysia).
Sigal Barsade and Hakan Ozcelik, “The Painful Cycle of Employee Loneliness, and How It Hurts Companies”, Harvard Business Review, April 24, 2018.
Filiz Gümüş Dönmez (2020), “The Relationship Among Workplace Loneliness, Perceived Organizational Support and Job Satisfaction.
Vivek H. Murthy, “Connecting at Work”, Harvard Business Review, Oct. 12, 2017
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021), “Achieving Effective Remote Working During the COVID‐19 Pandemic: A Work Design Perspective” Applied Psychology, 70(1), 16-59.
Wright, S. L. (2005), Loneliness in the Workplace.
Wright, S. L., Burt, C. D., & Strongman, K. T. (2006), Loneliness in the Workplace: Construct Definition and Scale Development.
Yilmaz, E. (2008), “Organizational Commitment and Loneliness and Life Satisfaction Levels of School Principals”, Social Behavior and Personality, 36(8), 1085-1096.
Zhang, J. (2016), “The Dark side of Virtual Office and Job Satisfaction”, International Journal of Business and Management, 11(2), 40.
Zhou, X. (2018), “A Review of Researches Workplace Loneliness”, Psychology, 9(5), 1005-1022.