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研究生: 黃書儀
Shu-Yi Huang
論文名稱: 企業資源規劃系統與組織知識分享關係之探討
ERP Systems and Knowledge Sharing:The Convergence of Efficiency and Flexibility
指導教授: 鄭裕勤
Eric Y. Cheng
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理學系
Department of Information Management
畢業學年度: 93
語文別: 英文
論文頁數: 79
中文關鍵詞: 企業資源規劃系統知識分享組織行為彈性效率
外文關鍵詞: Organizational behavior, Flexibility, Efficiency, Knowledge sharing, ERP systems
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  • 在現今講究效率、企業e化的環境,ERP已成為稍具規模企業的必需品。ERP可以減少組織不必要的流程、提高效率。近年來企業除了追求效率以外,也利用知識管理以追求創新,進而提高企業競爭優勢。知識管理已經廣泛地被認為對組織的經營和管理有相當重要的影響。許多管理者都相信知識是企業成功的基本要素、組織重要的資源之一。然而,知識管理中最核心的活動—知識分享,在一個具有彈性的組織環境中進行能發揮較大的效益。
    而效率與彈性,在傳統的組織理論中是難以兼得的。本研究試圖探索在組織內同時實行的ERP系統與知識分享活動之間是否存在著某種相關性,組織是否可同時兼顧到兩者所帶來的效益。研究結果顯示:ERP系統為組織帶來的利益與組織知識分享程度有正向關係,並沒有明顯的衝突產生。此外,ERP系統在科技面與組織面都有助於組織知識分享的進行:ERP系統可增加知識分享的機會;且ERP系統可提高員工知識分享的動機。


    ERP systems are supposed to promote efficiency and eliminate non-value-added activities, hence to gain the competitive advantages. And recently, knowledge is now being seen as the most important strategic resource in organizations. However, the most important activity of KM, knowledge sharing, requires flexible organizational environment. The postulate of the tradeoff between efficiency and flexibility is one of the more enduring ideas in organizational theory. Will organizations be able to accommodate both ERP systems and knowledge sharing well? This paper is a correlation study designed to examine the relationships between ERP system and intra-organizational knowledge sharing level. The results of this paper point out that the relationships between ERP implementation and knowledge sharing seem positive and there is no significant conflict found. Some effects of ERP systems were confirmed that can be facilitators to promote knowledge sharing activities within organizations in two aspects: technology and organization. ERP systems can increase the opportunities to share knowledge and enhance employees’ motivations to share knowledge. In this study we also found that organizations have no problem accommodating both ERP systems and knowledge sharing processes. Therefore, there is no need to assign priorities to these two organizational variables.

    1. Introduction 1 1.1 Research background and motivation 1 1.2 Research questions 2 1.3 Research process and thesis structure 4 2. Literature Review 5 2.1 ERP systems 5 2.2 Benefits for ERP 7 2.3 Knowledge management and knowledge sharing 10 2.4 ERP systems and knowledge sharing 11 3. Research model and research hypotheses 13 3.1 Research model 13 3.1.1 ERP benefits 15 3.1.2 Knowledge sharing effectiveness 16 3.2 The correlation of ERP operational benefits with knowledge sharing 17 3.3 The correlation of ERP managerial benefits with knowledge sharing 18 3.4 The correlation of ERP strategic benefits with knowledge sharing 18 3.5 The correlation of IT benefits of ERP systems with knowledge sharing 19 3.6 The correlation of ERP organizational benefits with knowledge sharing 20 4. Research method and data collection 22 4.1 Research design 22 4.1.1 Procedure of questionnaire design 22 4.1.2 Construct definition and research variables 23 4.2 Data collection 27 5. Data analysis 29 5.1 Descriptive statistic 29 5.2 Instrument quality analysis 31 5.2.1 Validity - convergent validity and discriminant validity 32 5.2.2 Reliability analysis 36 5.3 Hypothesis Testing 37 5.3.1 One-sample t test 37 5.3.2 Correlation analysis 40 5.4 Regression analysis 43 5.5 Summary of findings 47 6. Conclusion 51 6.1 Discussion 51 6.2 Managerial implication 52 7. Limitations and Direction for further study 56 7.1 Limitations 56 7.2 Direction for further study 57 References 58 Appendix A: The knowledge sharing state of sampling companies 61 Appendix B: Questionnaire 64

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