| 研究生: |
林柏成 Bo-chen Lin |
|---|---|
| 論文名稱: |
生活型態對映科技產品特徵之消費意圖研究--以智慧型手機為例 Research of Consumption Intention: Lifestyle Corresponds to Characteristics of Technology Product -- The Case of Smartphone |
| 指導教授: |
洪秀婉
Shiu-wan Hung |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 畢業學年度: | 98 |
| 語文別: | 中文 |
| 論文頁數: | 75 |
| 中文關鍵詞: | 產品特徵 、生活型態 、智慧型手機 |
| 外文關鍵詞: | smartphone, product characteristic, Lifestyle |
| 相關次數: | 點閱:12 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
在日益競爭激烈的科技產品市場當中,唯有消費者的需求和生產者所提供的產品特徵相吻合,才能有效提升消費者的購買意圖。但隨著科技不斷發展,消費者對科技產品的需求變得逐漸多元,同時由於需求是屬於較不易觀察的內隱性特質,因此消費者和生產者之間存在著巨大的鴻溝,這使得生產者很難確切掌握消費者的需求,過去以大方向猜測的戰術來研發產品特徵,不僅缺乏效率更耗費大量資源。由於生活型態可將個人需求反映於外顯行為上,且消費者對各種產品特徵所感知到的價值,亦會隨著生活型態的不同而有所差異,因此生產者除了可藉由生活型態洞察消費者的需求之外,也可依據對各種產品特徵重視程度不同來劃分市場,進而提供適切的產品以有效刺激其購買意圖。雖然近年來面臨經濟衰退的窘境,但由於智慧型手機具有與科技並進,同時亦能善用科技來滿足消費者多元需求的特質,因此仍然能在行動通訊裝置市場當中快速成長,但在競爭激烈的智慧型手機市場當中,卻並非所有款式都能熱賣。為了瞭解此現象的背後原因,本研究以智慧型手機為探討對象,採用統計分析與專家訪談方法探討下列目的。
一、 科技產品市場中的消費者,其主要的生活型態類別。
二、 消費者選購科技產品時,影響其決策的關鍵因素。
三、 生活型態干擾對消費者之需求因素、產品特徵、資訊來源與購買意圖關係之影響。
本研究結果可提供給台灣科技產品業者,使其瞭解市場中消費者的生活型態描述,以及影響其決策的關鍵因素,進一步更可作為配置研發、行銷資源的參考依據。
In an increasingly competitive technological product market, in order to effectively promote the consumer''s purchase intention, producers can only provide product characteristics which are consistent with consumers’ demand. However, with technological development, consumers’ demand for technology products has become increasingly diverse. Furthermore, the “demand” is a tacit nature which is very difficult to observe, thus there is a huge gap between consumers and producers. It makes producers be difficult to accurately grasp the demand of consumers. In the past, the aimless approach of developing a variety of product characteristics is not only inefficient but also wasted a lot of resources. As for lifestyle, because it can reflect an individual’s demand on external behavior, producers can have an insight into consumer’s demand via lifestyle. Then, providing appropriate product characteristics will effectively stimulate consumer’s purchase intention.
In recent years, smart phones are still able to thrive among mobile device market in global downturn, but not all models can be hot. In order to understand the reasons behind this phenomenon, I chose smart phones as my subject and discuss the following purposes:
First, the main kinds of consumers’ lifestyle in technology product market in Taiwan.
Second, the key factor affecting consumer’s decision-making.
Third, the moderating effect on motivation, product characteristics, information source
between purchasing intention.
The result of this study is expected to provide to Taiwan smart phone industry. It will make them understand the description of consumers’ lifestyle in the smart phone market, and which product characteristics they emphasis on. Furthermore, it can be used as a reference direction as research and marketing resource betting.
Keywords:Lifestyle, Product Characteristic, Smartphone
壹、 中文部分
1. 別蓮蒂,生活型態白皮書 : 2000年臺灣消費習慣調查報告,台北市,商周出版社,2000年。
2. 邱皓政,結構方程模式:LISREL 的理論、技術與應用,台北市,雙葉書廊,2003年。
3. 邱繼緯,「技術發展對映特徵定價法之研究~以台灣3G行動通訊市場為例」,國立中央大學碩士論文,2005年。
4. 林建煌,行銷管理,四版,台北市,華泰出版社,2008年。
5. 吳明隆,SPSS統計應用實務,二版,台北市,松崗出版社,2001年。
6. 東方線上生活型態硏究小組,科技行銷Data Book : 臺灣科技生活調查報告,台北市,商周出版社,2002年。
7. 陳宜伶「智慧型手機與高階像機之消費者行為分析」,國立成功大學碩士論文,2006年。
8. 曾冠喬,「行動電話市場區隔之研究─以台北市為例」,國立中興大學碩士論文,民國88年。
9. 資策會,台灣行動電話市場發展與消費者需求分析,2007年。
10. 資策會,2009年第三季台灣行動電話市場產銷暨重要趨勢分析,2009年。
11. 資策會,2009年第三季台灣智慧型行動電話產業產銷暨重要趨勢分析,2009年。
12. 資策會,低價智慧型行動電話裝置產業分析與發展趨勢,2009年。
13. 楊文壽,「行動電話手機消費者之涉入程度及購買決策相關因素之關聯性研究」,國立交通大學碩士論文,2001年。
14. 魏錫鈴,「行動電話消費者購買行為及其市場區隔之研究」,國立交通大學碩士論文,2000年。
貳、 英文部分
1. Afuah, A., “Mapping Technological Capabilities into Product Markets and Competitive Advantage--The Case of Cholesterol Drugs”, Strategic Management Journal, Vol 23, pp.171-179, 2002.
2. Bagozzi, R. P., and Yi, Y. “On the Evaluation of Structure Equations Models”, Academic of Marketing Science., Vol.16(1), pp.76-94, 1988.
3. Beatty, S. E. and Smith, S. M., “External Search Effort: An Investigation Across Several Product Categories”, Journal of Consumer Research, Vol.14(1), 1987.
4. Bettman, J. R., and Park, C. W., “Effects of Prior Knowledge and Experience and Phase of the Choice Process on Consumer Decision Processes: A Protocol Analysis”, The Journal of Consumer Research, Vol.7(3), pp.234-248,1980.
5. Biehal, G. J., and Chakravarti, D. “Information Accessibility as a Moderator of Consumer Choice”, Journal of Consumer Research., Vol.10(1), pp.1-14, 1983.
6. Blackwell, R. D., Miniard, P. W., and Engel, J. F. Consumer Behavior 9th ed., Orlando, FL: Harcourt., 2001.
7. Boyd, T. C., and Mason, C. H., “The Link between Attractiveness of “Extrabrand” Attributes and the Adoption of Innovations”, Journal of the Academy of Marketing Science, Vol.27, pp.306-319, 1999.
8. Brunso, K., Scholderer, J. and Grunert, K.G. “Closing the Gap between Values and Behavior—A Means–End Theory of Lifestyle”, Journal of Business Research., Vol.57, pp.665-670, 2004.
9. Chang, H. J., and Jorge V., “Mobile Phone Users’ Behaviors: The Motivation Factors of the Mobile Phone User”, International Journal of Mobile Marketing, Vol.3(2), 2008.
10. Chen, P., Dhanasobhon, S., and Smith, M., “All Reviews Are Not Created Equal: The Disaggregate Impact of Reviews on Sales on Amazon.com”, 2008.
11. Chevalier, J.,and Mayzlin, D. “The Effect of Word of Mouth on Sales: Online Book Reviews”, Journal of Marketing Research, Vol.43(3), pp.345-354, 2006.
12. Chwelos, P. D., Berndt, E. R., and Cockburn, I. M. “Faster, Smaller, Cheaper: An Hedonic Price Analysis of PDAs”, Applied Economics., 2006.
13. Clemons, E., Gao, G., and Hitt, L., “When Online Reviews Meet Hyper Differentiation: A Study of the Craft Beer Industry”, Journal of Management Information Systems, Vol.23(2), pp.149-171, 2006.
14. Coupey, E., Irwin, J. R., Payne, J. W., “Product Category Familiarity and Preference Construction”, Journal of Consumer Research, Vol. 24(4), pp.459-468, 1998.
15. Della, L. J., DeJoy, D. M., and Lance, C. E., “Promoting Fruit and Vegetable Consumption In Different Lifestyle Groups: Recommendations for Program Development Based on Behavioral Research and Consumer Media Data”, Health Marketing Quarterly, Vol.25(1), pp.66-96, 2008.
16. Dodd, W. B., Monroe, K. B., and Grewal, D. “Effects of Price, Brand, and Store Information on Buyers'' Product Evaluations”, Journal of Marketing Research., Vol.28(3), pp.307-319, 1991.
17. Fishbein, M., and Ajzen, I. “Belief, Attitude, Intention and Behavior:An Introduction to Theory and Research”, Addsion-Wwsley., 1975.
18. Fishbein, M., and Ajzen, I. Understanding Attitudes and Predicting Social Behavior., New Jersey: Prentice-Hall., 1980.
19. Fornell, C., and Larcker, D., “Evaluating Structural Equation Models with Unobservables and Measurement Error”, Journal of Marketing Research., Vol.18(1), pp. 39-50, 1981.
20. Fraj, E. and Martinez, E., “Environmental values and lifestyles as determining factors of ecological consumer behavior: an empirical analysis”, Journal of Consumer Marketing, Vol.23(3), pp.133-144, 2006.
21. Garella, P. G., and Lambertini, L., “Good vs. bad characteristics in vertical differentiation”, Economics Letters, Vol.65(2), pp.245-248, 1999.
22. Ghose, A., and Ipeirotis, P., “Designing Ranking Systems for Consumer Reviews: The Impact of Review Subjectivity on Product Sales and Review Quality”, in Proceedings of the 16th Annual Workshop on Information Technology and Systems, 2006.
23. Gilbert, F. W., and Warren, W. E., “Psychographic constructs and demographic segments”, Psychology & Marketing, Vol.12(3), pp.223-237, 1995.
24. Gorsuch, R. L. Factor Analysis, Hillsdale, NJ:Lawrence Erlbaum, 1983.
25. Greta, K., Zoran H., Vesna, L., and Anet R. J., “Consumers’ behaviour and motives for selection of dairy beverages in Kvarner region: a pilot study”, Consumers’ behaviour and motives, Vol.60(8), pp..50-58, 2010.
26. Griliches, Z. “Hedonic Price Indexes for Automobiles: An Econometric Analysis of Quality Change”, The Price Statistics of the Federal Government., pp. 173–196, New York: NBER., 1961.
27. Griliches, Z. “Hedonic Prices Indexes for Personal Computers: Intertemporal and Interspatial Comparisons”, Economics Letters., Vol.44, pp.353-357, 1994.
28. Guenther, P., Jensen, H., Batres-Marquez, P., and Chen, C., “Socio-demographic, knowledge, and attitudinal factors related to meat consumption in the United States”, Journal of the American Dietetic Association, Vol.105, pp.1266–1274, 2005.
29. Gursoy, D. and McCleary, K. W., “Am Integrative Model of Tourists’ Information Search Behavior”, Annals of Tourism Research, Vol.31(2), pp.353-373, 2004.
30. Haeger, J. W., and Storchmann, K. “Prices of American Pinot Noir Wines: Climate, Craftsmanship, Critics”, Agricultural Economics., Vol.35, pp.67-78, 2006.
31. Hair, Jr. R., Anderson, R.E., Tatham, R.L., and Black, W.C. Multivariate Data Analysis, 5th Edition, Macmillan, New York, 1998.
32. Hawkins, D. I., Best, R. J., and Coney, K.A. Implications for Marketing Strategy, 5th ed., Richard D. Irwin, Inc., 1992.
33. Hawkins, D. I., Best, R. J., and Coney, K.A. Consumer Behavior:Building Marketing Strategy, 9th ed., Richard D. Irwin, Inc., 2004.
34. Herath, D., Cranfield, J., and Henson, S., “Who consumes functional foods and nutraceuticals in Canada? Results of cluster analysis of the 2006 survey of Canadians’ Demand for Food Products Supporting Health and Wellness”, Appetite, Vol.51(2), pp.256-265, 2008.
35. Hollywood, L. E., Armstrong, G. A., and Durkin, M. G., “Using behavioural and motivational thinking in food segmentation”, International Journal of Retail & Distribution Management, Vol.35(9), pp.691-702, 2007.
36. Hur, W. M., Kim, H. K., and Park J. K., “Food-and situation-specific lifestyle segmentation of kitchen appliance market”, British Food Journal, Vol.112(3), pp. 294-305, 2010.
37. Jarratt, D.J., “A Shopper Taxonomy for Retail Strategy Development”, The International Review of Retail, Distribution & Consumer Research, Vol.6(2), 1996.
38. Kahle, L. R., Beatty, S. E., and Homer, P., “Alternative Measurement Approaches to Consumer Values: the List of Values (LOV) and Values and Life Style (VALS)”, Journal of Consumer Research, Vol.13, pp.405–409, 1986.
39. Kaiser, H. F. “An Index of Factorial Simplicity”, Psychometrika., Vol.39, pp.31-36, 1974.
40. Keith, B. M., “A Test of Services Marketing Theory: Consumer Information Acquisition Activities”, Journal of Marketing, Vol.55, pp.10-25, 1991.
41. Kotler, P., Marketing Management:Analysis, Planning, Implementation and control 9th ed., Prentice-Hall Inc., 1998.
42. Kucukemiroglu, O., Harcar, T., and Spillan, J. E., “Market Segmentation by Exploring Buyer Lifestyle Dimensions and Ethnocentrism Among Vietnamese Consumers: An Empirical Study”, Journal of Asia-Pacific Business, Vol.7(4), pp.55-76, 2007.
43. Lancaster, K.J., Consumer Demand., New York: Columbia University Press, 1971.
44. Lazer, W., “Life Style Concepts and Marketing”, Toward Scientific Marketing., ed. S. A. Greyser, pp.130–139, Chicago: American Marketing Association, 1963.
45. Lee, H. J., Lim, H., Jolly, L. D., and Lee, J. “Consumer Lifestyles and Adoption of High-Technology Products: A Case of South Korea”, Journal of International Consumer Marketing, Vol.21, pp.153-167, 2009.
46. Lesser, J. A., and Marie, A. H. “The Generalizability of Psychographic Market Segments across Geographic Location”, Journal of Marketing, Vol.50, pp.18–27, 1986.
47. Loveridge, D. and Saritas, O., “Reducing the democratic deficit in institutional foresight programmes: A case for critical systems thinking in nanotechnology”, Technological Forecasting & Social Change, Vol.76, pp.1208–1221, 2009.
48. Maurer, R., Pitzer, M., and Sebastian, S. “Hedonic Prices Indices for the Paris Housing Market”, Allgemeines Statistisches Archiv., Vol.88, pp.303-326, 2004.
49. McConkey, C. W., and Warren, W. E., “Psychographic and Demographic Profiles of State Lottery Ticket Purchasers”, Journal of Consumer Affairs, Vol.21, pp.314–327, 1987.
50. Mehmetoglu, M., Hines, K., Graumann, C., and Greibrokk, J., “The Relationship between Personal Values and Tourism Behavior: a Segmentation Approach”, Journal of Vacation Marketing, Vol.16(1), pp.17-27, 2010.
51. Murry, J. P., Lastovicka, J. L., and Austin, J. R. In Values, Lifestyles and Psychographics., ed. L. R. Kahle and L. Chiagouris, pp.45–68, Mahwah, NJ: Lawrence Erlbaum, 1997.
52. Novak, T. P., and MacEvoy, B., “On Comparing Alternative Segmentation Schemes: the List of Values (LOV) and Value and Lifestyles (VALS)”, Journal of Consumer Research, Vol.17, pp.105–109, 1990.
53. Nunnally, J. C. Psychometric Theory 2nd Edition, New York: McGraw-Hill, 1978.
54. Park, C. W., Jaworski, B. J., and Maclnnis, D. J., “Strategic Brand Concept-Image Management”, Journal of Marketing, Vol.50, pp.135-145, 1986.
55. Plummer, J. T. “The Concept and Application of Life Style Segmentation”, Journal of Marketing., Vol.38(1), pp.33–37, 1974.
56. Robert E. B. and Alain C., “Informational and Normative Social Influence in Buyer Behavior”, The Journal of Consumer Research, Vol.2(3), pp.206-215, 1975.
57. Potter, W. J., Forrester, E., Sapolsky, B., and Ware, W., “Segmenting VCR Owners”, Journal of Advertising Research, Vol.28, pp.29–37, 1988.
58. Prado, S. M., “The European used-car market at a glance: Hedonic resale price valuation in automotive leasing industry”, Economics Bulletin, Vol.29(3), pp. 2086-2099, 2009.
59. Ralf, D., Justus, H., Ricardo L., and Peter R., “Hedonic prices in the German market for mobile phones”, Telecommunications Policy, Vol.31, pp.4-31, 2007.
60. Reynolds, F. D., and Darden, W. R. Life styles and psychographics., Chicago: American Marketing Association, 1974.
61. Richardson, P.S., Dick, A.S., and Jain, A.K. “Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand Quality”, Journal of Marketing., Vol.58(4), pp.28, 2004.
62. Rosen, S. “Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition”, Journal of Political Economy., Vol.82, pp.34-55, 1974.
63. Russo, J. E. and Johnson, E. J., “What Do Consumers Know About Familiar Products?”, Advances in Consumer Research, Vol.7, pp.17-23, 1980
64. Rudolph, W., and Struse, W. “Lifestyle Research Inappropriate for Some Categories of Product”, Marketing New., Vol.10(17), 1977.
65. Schmidt, J. B., and Spreng, R. A., “A Proposed Model of External Consumer Information Search”, Journal of the Academy of Marketing Science, Vol.24(3), pp.246-256, 1996.
66. Schul, P. and Crompton, J. L., “Search Behavior of International Vacationers: Travel-Specific Lifestyle and Sociodemographic Variables”, Journal of Travel Research, Vol.22(2), pp.25-30, 1983.
67. Stafford, T. F., and Stafford, M. R., “Determining Uses and Gratifications for the Internet”, Decision Sciences, Vol.35(2), 2004.
68. Walsh, G.., Henning, T. T., Wayne, M. V., Wiedmann, K., “Consumers'' Decision-making Style as a Basis for Market Segmentation”, Journal of Targeting, Measurement and Analysis for Marketing, Vol.10(2), pp.117, 2001.
69. Wang, T.G.., Yeh, H.Y., and Jiang, J.J., “The Relative Weights of Internet Shopping Fundamental Objectives:Effect of Lifestyle Differences”, Psychology & Marketing, Vol. 23(5), pp.353-367, 2006.
70. Waugh, F. V. “Quality Factors Influencing Vegetable Prices”, Journal of Farm Economics., Vol.10, pp.185-196, 1928.
71. Wells, W. D., and Tigert, D. “Activities, Interests, and Opinions”, Journal of Advertising Research, Vol.11(4), pp.27–35, 1971.
72. Wells, W. D., “Attitudes and behavior: Lessons from the Needham life style study”, Journal of Advertising Research, Vol.25, pp.40-44, 1985.
73. Wilkie, W. L. Consumer behavior, 2nd Edition, New Yotk:John Wiley and Sons Inc., 1990.
74. Wilkie, W. L. Consumer behavior, 3rd Edition, New York:John Wiley and Sons Inc., pp.380-381, 1994.