| 研究生: |
吳雅惠 Ya-Hui Wu |
|---|---|
| 論文名稱: |
晉升對工作滿意度 與離職傾向影響之研究 The research of promotion on the impact of job satisfaction and turnover intention |
| 指導教授: |
陳明園
Ming-Yuan Chen |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所在職專班 Executive Master of Human Resource Management |
| 論文出版年: | 2016 |
| 畢業學年度: | 104 |
| 語文別: | 中文 |
| 論文頁數: | 43 |
| 中文關鍵詞: | 晉升 、工作滿意度 、離職傾向 |
| 外文關鍵詞: | promotion, job satisfaction, turnover intention |
| 相關次數: | 點閱:8 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究探討晉升對工作滿意度與離職傾向之影響,針對A公司之中國大陸製造業員工進行研究,由於A公司為跨國集團之子公司,為因應多元文化的管理風格、企業內部複雜的工作流程與大陸高度競爭的人才市場,A公司以內部培養人才為主要的人力資源發展策略,年度晉升更是其中一項關鍵的留才措施。為實證晉升是否為有效的工具,提高員工滿意度與留任意願,降低離職傾向,本研究共發放88份問卷,有效問卷回收數為85份,回收率為96.6%,並使用信度分析、因素分析、敘述統計、相關係數、線性迴歸等方法進行分析。
經由統計軟體SPSS分析實證結果如下:(1)晉升對於工作滿意度有顯著的正相關,即兩年內晉升的員工相較於兩年未晉升的員工有較高的滿意度(2)晉升對於離職傾向有顯著的正相關,即兩年內晉升的員工相較於兩年未晉升的員工有較高的留任意願,較低的離職傾向(3)若以薪酬福利作為中介變項,則完全中介晉升、工作滿意度、離職傾向三者的相關性。
This research investigated the impact of the promotion on job satisfaction and turnover intention. Because A company is one subsidiary of the multinational corporations, to cope with multicultural management style, internal complex workflows and China highly competitive workforce market, the talent strategy of human resource in A company is developing internal talent pool. Particularly, an annual promotion is considered as a critical and valid policy.
To verify promotion is an effective tool to improve employee satisfaction, intention of stay and reduce turnover intention, the questionnaire is designed for the China manufacturing in-direct employees. 88 questionnaires were distributed, and the number of valid questionnaires recovered as 85 to achieve the effective response rate was 96.6%. Research methods included reliability analysis, factor analysis, descriptive statistics, correlation coefficient and linear regression analysis.
This study has adopted the SPSS to do data analysis. According to the result of verification analysis, conclusions are generated as followings. (1) promotion has significant positive correlation with job satisfaction , which is, employees who were promoted within two years compared to employees who were not promoted have higher job satisfaction (2) promotion has significant positive correlation with turnover intention , which is, employees who were promoted within two years compared to employees who were not promoted have higher intention to stay, also indicated lower turnover intention (3) if compensation and benefits is adopted as intervening variable, it would completely mediated the correlation of promotion, job satisfaction and turnover intention.
一、中文文獻:
1、中華人民共和國國務院 (2015)。中國製造2025。
2、王瑤芬、洪久賢(2004)。我國觀光餐旅業員工離職傾向研究之內容分析。觀光研究學
報,10(4),125-143。
2、陳梅麗、林小玲、連金延、余先敏、蔡欣玲(2000)。醫學中心護理人員工作壓力、 離
職意願與離職行為之相關性研究。榮總護理,17 (3),260-269。
3、瀚纳仕人才管理諮詢有限公司 (2016)。瀚纳仕2016年薪酬指南 , from https://www.hays
cn/salary-guide/index.htm
二、英文文獻:
1、António Dias da Silva and Bas van der Klaauw(2006).Wage dynamics and promotions inside
and between firms. Discussion paper series No. 2351.
2、Bernhardt, D. (1995) Strategic promotion and compensation. Review of economic studies 62,
315-339.
3、Caplan,R.D. & Jones,K.W.(1975). Effects of work load, role ambiguity, and type a personality
on anxiety, depression, and heart rate. Journal of applied psychology, 60(6)
4、Cappelli, Peter, and Peter D. Sherer. (1988). Satisfaction, market wages and labor relations: an
airline study. Industrial relations 27(1), 56.
5、Clark, Andrew E. (1996). Job satisfaction in Britain. British journal of industrial relations Vol.
34 (2), 189-217.
6、Clark, Andrew E (2001). What really matters in a job? Hedonic measurement using quit data.
Labour economics 8(2), 223–42.
7、Clark, Andrew E. and Andrew Oswald. (1996). Satisfaction and comparison income. Journal of
public economics 61(3), 359–81.
8、Cobb-Clark, Deborah A.(2001).Getting ahead the determinants of and payoffs to internal promo
-tion for young U.S. men and women. Discussion paper series No. 288
9、Edward E. Lawler III (2008). Why are we losing all our good people. Harvard business review
June 2008, from https://hbr.org/2008/06/why-are-we-losing-all-our-good-people/ar/1
10、Freeman, R. B. (1978). Job satisfaction as an economic variable. The American economic
review, 68(2), 135-141.
11、Gibbons, R. and M. Waldman (1999) A theory of wage and promotion dynamics inside firms.
Quarterly journal of economics 114, 1321-1358.
12、Goldner, F.H. (1970). Success vs. failure: prior managerial perspectives. Industrial relations
journal, 9, 453-474.
13、Hammermesh, Daniel S. (2001). The changing distribution of job satisfaction. The journal of
human resources 36(1), 1–30.
14、Hppock ,R. (1935). Job satisfaction . New York : Harper Brothers.
15、Lazear, E. (1992). The job as a concept in W. Bruns (ed.) performance measurement, evalua
-tions, and incentives. Harvard university press, Boston.
16、Locke, E. A. (1976). The nature of causes of job satisfaction. In M. D. Dunnette (Ed.),Hand
-book of industrial and organizational psychology 1297-1349. Chicago,IL: Rand McNally
17、Manove, M. (1997) Job responsibility, pay and promotion. Economic journal 107, 85-103.
18、Mobley, W. H. ,Horner, S. O. and Hollingsworth, A. T. (1978). An evaluation of precursors of
hospital employee turnover. Journal of applied psychology 63,408-414.
19、Mobley, W.H.(1982). Some unanswered question in turnover and withdrawal research. Acade
-my of management review Vol.7, No.1, 111-116.
20、Pergamit, M.R. and Veum, J.R. (1999), What is a promotion? Industrial and labor relations
review, Vol. 52 No. 4, 581-601.
21、Porter, L. W., & Lawler, E. E., (1968). Managerial attitudes and performance, Homewood:
R.D. Irwin.
22、Porter,L.W. & Steers,R.M.(1973). Organizational, work and personal factors in employee
turnover absenteeism. Psychological bulletin, 80(2), 151-176.
23、Price, J. L. (1977). The study of turnover. Ams: Lowa state university press, 45-60.
24、Price, J.L., & Mueller, C.W. (1986). Absenteeism and turnover of hospital employees. JAI
Press.
25、Shields, Michael A., and Melanie Ward. (2001). Improving nurse retention in the national
health service in England: the Impact of job satisfaction on intentions to quit. Journal of
health economics 20(5), 677-701.
26、Spector, P. E., (1985). Measurement of human service staff satisfaction: development of the
job satisfaction survey. American journal of community psychology, 13(6), 693-713.
27、Vasilios D. Kosteas(2011). Job satisfaction and promotion. Industrial relation: a journey of
economy and society 50(1) ,174-194.