在二十一世紀的今天，世界各地的企業都認為員工身負企業競爭優勢之決定角色，因此企業管理者應重新思考他們所擁有的人力資源策略，及部門中人力資源的能力與貢獻，以之與組織目標相結合，而產生更關鍵的競爭力。本研究綜合「人力資源管理」與「能力本位發展模式」兩大趨勢，進行HR專業人員才能需求模型之建立，探究個案公司的HR專業人員需要具有哪些能力與特質，才可創造卓越之績效表現？
本研究根據工作分析、文獻探討、深度訪談、文案資料、與統計分析發現下列結果：
一、個案公司因應內外部環境所需、與公司願景之引領，而必須具備之HR專業才能包括了：企業經營的知識、顧客服務取向、人際關係管理、專業的技術與知識、影響他人、團隊與合作精神、個人管理（自我學習、目標管理、主動蒐集資訊、彈性、堅決果斷、親和力）、分析推理能力、策略性思考等九項才能。
二、個案公司HR政策之規劃者（高階HR主管）與執行者（一般HR主管），其對HR專業才能的看法相當一致。
三、「顧客服務取向」、「分析推理能力」、與「影響他人」為個案公司HR主管認為最重要之HR才能。
根據研究發現，本研究建議個案公司可利用此才能模型，了解人力資源專業人員所需才能之需求性與重要性，並以之作為日後組織策略發展、企業變革、政策制定的根基，或部門進行相關遴選、績效評核、升遷發展、工作調派等行動的依據。

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