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研究生: 楊子謙
Tzu-Chien Yang
論文名稱: 共融組織氛圍、組織自尊、創新行為與組織公民行為之關係—以經驗開放性作為調節變項
指導教授: 王群孝
Chun-Hsiao Wang
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 人力資源管理研究所
Graduate Institute of Human Resource Management
論文出版年: 2025
畢業學年度: 113
語文別: 中文
論文頁數: 77
中文關鍵詞: 共融組織氛圍組織自尊創新行為組織公民行為經驗開放性
外文關鍵詞: Inclusive Climate, Organizational-Based Self-Esteem (OBSE), Innovative Behavior, Organizational Citizenship Behavior (OCB), Openness to Experience
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  • 隨著企業對於多元、公平與共融(Diversity, Equity and Inclusion, DEI)意識的提升,DEI 在過去十年間日益受到重視,並逐漸成為全球企業推動永續發展與提升競爭力的重要趨勢。在全球化與職場多元性日益增長的背景下,新世代勞動力,特別是Z世代,除了重視工作的意義與個人價值實現,也更加關注企業是否重視與實踐DEI價值。企業若能積極推動DEI,不僅能對社會產生深遠的正向影響,更能營造一個更多元、公平和共融的工作環境與組織氛圍,進而激發員工潛力,因此如何營造多元共融的組織氛圍成為企業的重要課題。本研究聚焦於共融組織氛圍對組織自尊、創新行為與組織公民行為的影響,並引入組織自尊作為中介變項,以及經驗開放性作為調節變項,試圖探討共融組織氛圍對組織自尊和員工行為的作用機制。
    本研究採用問卷調查法,針對現任於公司服務滿六個月以上之工作者進行資料蒐集,最終共收回476份有效問卷。研究結果發現:(1)共融組織氛圍對於組織自尊具有正向關係。(2)組織自尊中介共融組織氛圍與創新行為。(3)組織自尊中介共融組織氛圍與組織公民行為。(4)經驗開放性人格特質調節共融組織氛圍與組織自尊的關係,當員工的經驗開放性人格特質越明顯,會強化共融組織氛圍對於組織自尊的正向關係;且會強化共融組織氛圍藉由組織自尊對創新行為的間接效果。(5)經驗開放性人格特質調節共融組織氛圍與組織自尊的關係,當員工的經驗開放性人格特質越明顯,會強化共融組織氛圍對於組織自尊的正向關係;且會強化共融組織氛圍藉由組織自尊對組織公民行為的間接效果。


    As awareness of Diversity, Equity, and Inclusion (DEI) continues to grow, DEI has gained increasing importance over the past decade, becoming a key global trend for companies aiming to achieve sustainable development and enhance their competitiveness. In the context of globalization and an increasingly diverse workforce, the new generation of workers—especially Generation Z—not only values meaningful work and personal fulfillment but also pays close attention to whether companies uphold and implement DEI values. When organizations actively promote DEI, they not only contribute positively to society but also foster a more diverse,
    equitable, and inclusive work environment, which in turn helps unlock employees’ potential. As such, creating an inclusive climate has become a critical challenge for today’s businesses. This study examines the impact of an inclusive climate on organizational-based self-esteem
    (OBSE), innovative behavior, and organizational citizenship behavior (OCB). It introduces OBSE as a mediating variable and openness to experience (a Big Five personality trait) as a moderating variable, aiming to explore the underlying mechanisms through which an inclusive climate influences employees' self-perception and behaviors.
    A quantitative survey method was used to collect data from employees who had been working at their current company for more than six months. A total of 476 valid responses were
    collected. The results of this study found that: (1) An inclusive climate is positively related to OBSE. (2) OBSE mediates the relationship between an inclusive climate and innovative behavior. (3) OBSE mediates the relationship between an inclusive climate and OCB. (4) Openness to experience moderates the relationship between an inclusive climate and OBSE—employees with higher openness levels experience a stronger positive link between an inclusive
    climate and OBSE. Moreover, this trait enhances the indirect effect of an inclusive climate on innovative behavior via OBSE. (5) Openness to experience moderates the relationship between an inclusive climate and OBSE—employees with higher openness levels experience a stronger positive link between an inclusive climate and OBSE. Moreover, this trait enhances the indirect effect of an inclusive climate on OCB via OBSE.

    中文摘要 .................................................................. i Abstract ................................................................... ii 謝誌 ..................................................................... iv 目錄 ..................................................................... v 表目錄 .................................................................. viii 圖目錄 ................................................................... ix 第一章 緒論 .............................................................. 1 1-1 研究背景與動機 ..................................................... 1 1-2 研究問題 ........................................................... 4 第二章 文獻探討與假說 .................................................... 5 2-1 共融組織氛圍之定義與內涵 ........................................... 5 2-2 創新行為之定義與內涵 ............................................... 7 2-3 組織公民行為之定義與內涵 ........................................... 8 2-4 組織自尊 .......................................................... 10 2-4-1 組織自尊之定義與內涵 ........................................... 10 2-4-2 共融組織氛圍與組織自尊之關係 ................................... 12 2-4-3 組織自尊之中介效果 ............................................. 13 2-5 經驗開放性人格特質 ................................................ 15 2-5-1 經驗開放性人格特質之定義與內涵 ................................. 15 2-5-2 經驗開放性人格特質之調節效果 ................................... 16 第三章 研究方法 ......................................................... 18 3-1 研究架構 .......................................................... 18 3-2 研究假說 .......................................................... 19 3-3 研究對象 .......................................................... 19 3-4 研究工具 .......................................................... 20 3-4-1 共融組織氛圍 ................................................... 21 3-4-2 組織自尊 ....................................................... 22 3-4-3 創新行為 ....................................................... 23 3-4-4 組織公民行為 ................................................... 24 3-4-5 經驗開放性 ..................................................... 25 3-4-6 控制變項 ....................................................... 25 3-5 資料處理與分析方法 ................................................ 26 第四章 研究結果 ......................................................... 27 4-1 敘述性統計分析 .................................................... 27 4-2 信度和效度分析 .................................................... 29 4-2-1 信度分析 ....................................................... 29 4-2-2 收斂效度與區辨效度 ............................................. 29 4-2-3 驗證性因素分析 ................................................. 33 4-3 相關分析 .......................................................... 34 4-4 假說驗證 .......................................................... 37 4-4-1 多元迴歸分析 ................................................... 37 4-4-2 中介效果分析 ................................................... 38 4-4-3 調節效果分析 ................................................... 38 4-4-4 假說驗證彙整 ................................................... 41 第五章 結論與建議 ....................................................... 42 5-1 研究結論 .......................................................... 42 5-1-1 共融組織氛圍對組織自尊具有正向關係 ............................. 42 5-1-2 組織自尊在共融組織氛圍與創新行為之間具有中介效果 ............... 43 5-1-3 組織自尊在共融組織氛圍與組織公民行為之間具有中介效果 ........... 43 5-1-4 經驗開放性在共融組織氛圍與組織自尊間具有調節效果 ............... 44 5-2 實務管理意涵 ...................................................... 44 5-2-1 消除無意識偏見 ................................................. 45 5-2-2 強化高層的共融力 ............................................... 46 5-2-3 提升員工組織自尊 ............................................... 47 5-3 研究限制與未來研究建議 ............................................ 48 參考文獻 ................................................................ 49 附錄:研究問卷 .......................................................... 58

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