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研究生: 林美延
Mei-Yen Lin
論文名稱: 護理人員勉強出勤、人格特質與醫療異常事件之關聯性研究
A Study on Discussing the Correlations among Presenteeism, Personality Traits and Medical Incident Events in Nursing Staffs
指導教授: 鄭晉昌
Jihn-Chang Jehng
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 人力資源管理研究所在職專班
Executive Master of Human Resource Management
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 64
中文關鍵詞: 勉強出勤醫療異常事件人格特質羅吉斯迴歸分析
外文關鍵詞: Presenteeism, Incident Event, Personality Traits, Logistic Regression
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  • 護理是一門科學,也是一門藝術,更是高壓力、高挑戰及高成就感的助人專業。護理工作具有高度專業與不可替性的特質,也因此臨床護理人員就算生病了或感覺身體不舒服,仍然會抱病出勤工作。本研究將針對護理人員勉強出勤、人格特質及醫療異常事件發生之間的相關性進行探討,採結構式問卷調查並以採羅吉斯迴歸進行資料分析,問卷共發250份問卷,有效問卷為225份。
    本研究結果發現:
    1.五大人格特質以勤勉審慎性,其勝算比為0.312,表示勤勉審慎性的程度愈高,出現醫療異常事件機率也愈低。
    2.勉強出勤變項對醫療異常事件發生有顯著解釋效果。勉強出勤中第一題雖然生病了,還是勉強自己去工作」的迴歸係數為負向,其勝算比exp(B)值為0.24;勉強出勤第二題「雖然有身體不舒服症狀,例如:頭痛、背痛,還是勉強自己去工作的迴歸係數為正向,其發生醫療異常事件的機率是一般身體健康者的14倍。
    3.在護理人員個人屬性中性別及所屬單位具有顯著水準,且一般病房發生醫療異常事件的機會高於急重症病房與門診。
    本研究希望藉由了解護理人員勉強出勤、人格特質與醫療異常事件發生的相關性,提供醫院人力資源管理者在決策時之參考,共同為病人安全把關,並提升醫療品質。


    As nursing is considered as a science and an art, it is also a helping profession with high stress, high challenge, and high achievement. Nursing work has a high degree of professionalism and irreplaceable trait. Even if clinical nursing staffs feel ill or have physically uncomfortable feelings, they may push themselves to keep the status of presenteeism. This study aimed to study the correlations among presenteeism, personality traits, and medical incident events in nursing staffs. A survey by using a structured questionnaire was conducted, and a total of 250 questionnaires were collected with 225 effective questionnaires. The logistic regression analysis was applied for statistical analysis.
    Results:
    1.Five personality traits were analyzed. Among them, a higher degree of conscientiousness personality was associated with lower probability of medical incident events (odds ratio [OR:] 0.312).
    2.The status of presenteeism had a significant effect on explaining the occurrence of medical incident events. For the first question in the item of presenteeism: "Although I am ill, I will still push myself to work with difficulty", the regression coefficient (β) was negative (exp(β) [OR]: 0.24); For the second question in the item of presenteeism: “Although I feel symptoms of physical discomfort, such as headache or back pain, I will still push myself to work with difficulty”, the regression coefficient was positive, and the probability of medical incident events was 14 times higher than a heathy person.
    3.In discussing the personal attributes, the gender and affiliated units had significant difference among nursing staffs, and the probability of medical incident events in general wards were higher than in emergent/critical care units and outpatient clinics.
    By understanding the correlations among presenteeism, personality traits, and medical incident events in nursing staffs; this study aimed to provide a reference for hospital’s human resource managers in decision-making, in order to ensure patient safety and improve medical quality.

    摘要....................................................i Abstract...............................................ii 誌謝..................................................iii 目錄...................................................iv 圖目錄.................................................vi 表目錄................................................vii 第一章 緒論………………………………………………………………………………………………………………………1 1-1 研究背景與動機……………………………………………………………………………………………1 1-2 研究目的……………………………………………………………………………………………………………3 1-3 名詞定義……………………………………………………………………………………………………………4 1-3-1 護理人員…………………………………………………………………………………………………4 1-3-2 勉強出勤…………………………………………………………………………………………………4 1-3-3 醫療異常事件………………………………………………………………………………………4 第二章 文獻探討……………………………………………………………………………………………………………5 2-1 醫療異常事件…………………………………………………………………………………………………5 2-1-1 醫療異常事件概述………………………………………………………………………………………5 2-1-2 醫療異常事件定義………………………………………………………………………………………6 2-1-3 護理人員個人屬性與醫療異常事件相關性研究…………………………10 2-2 勉強出勤…………………………………………………………………………………………………………11 2-2-1 勉強出勤定義………………………………………………………………………………………………11 2-2-2 勉強出勤相關研究……………………………………………………………………………………12 2-3人格特質……………………………………………………………………………………………………………16 2-3-1 人格特質的……………………………………………………………………………………………………16 2-3-2 人格特質的分類…………………………………………………………………………………………17 2-3-3 五大人格特質………………………………………………………………………………………………18 第三章 研究方法…………………………………………………………………………………………………………21 3-1 研究架構…………………………………………………………………………………………………………21 3-2 研究假設…………………………………………………………………………………………………………22 3-3 研究工具…………………………………………………………………………………………………………23 3-4 研究對象與抽樣方法………………………………………………………………………………27 3-5 研究倫理考量………………………………………………………………………………………………27 3-6 資料處理與分析方法………………………………………………………………………………28 第四章 研究結果…………………………………………………………………………………………………………29 4-1 敘述性統計分析…………………………………………………………………………………………29 4-2 信度分析…………………………………………………………………………………………………………33 4-3 基本資料與醫療異常事件的卡方檢定分析……………………………………34 4-4 多元邏輯斯迴歸分析………………………………………………………………………………35 4-5 研究假設實證結果彙整析………………………………………………………………………39 第五章 討論與建議……………………………………………………………………………………………………40 5-1 研究結論 ………………………………………………………………………………………………………40 5-2 實務管理意涵………………………………………………………………………………………………44 5-3 研究限制與未來建議………………………………………………………………………………45 參考文獻……………………………………………………………………………………………………………………………46 附錄:研究問卷………………………………………………………………………………………………………………51

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