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研究生： 林偉仁
Norman Lin
論文名稱： 設備維護管理系統與生產製造績效之關係探討
A study on the relationship between Maintenance Management System and Manufacturing Performance
指導教授： 何應欽
Ying-Chin Ho
口試委員:
學位類別： 碩士
Master
系所名稱： 管理學院 - 企業管理學系在職專班
Executive Master of Business Administration
畢業學年度： 93
語文別： 中文
論文頁數： 84
中文關鍵詞： 線性結構關係 、生產製造績效 、RCM 、TPM 、HPMM 、設備維護管理 、維護管理績效
外文關鍵詞： TPM, RCM, Maintenance Management, Maintenance Performance, HPMM, Production Performance, LISREL
相關次數： 點閱：8  下載：0 
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    • 設備、製程與人員是構成生產製造活動的三大要素，如何保持設備持續的運作，使生產流程更加順暢，設備維護管理系統因應而生，然而此一系統的構成因素有那些？是否確實能對生產製造活動產生助益，知名的RCM、HPMM與TPM系統強調它們在這一構面的重要性，然而台灣的製造業對這些系統的認知程度與實務驗證成效如何？在運作過程中有那些的不足與偏差？
    本研究重新整理現今設備維護管理學派理論與回顧設備維護管理演化史，進而深入剖析RCM、HPMM與TPM各系統的運作構面，整理出它們彼此互動關係，透過問卷調查與結構方程式模型，驗證了台灣製造業採用這些系統確實對設備維護管理績效產生正向影響，進而正向影響了生產製造績效，同時TPM系統相較其它設備維護管理系統對生產製造績效的影響效果為大。

    Equipment, Process and People are the three major elements in the operations. How to keep equipment running under normal operation without breakdown? The maintenance management system is the key. However, what are the key elements for maintenance management system? Does it influence the production operations? The famous system like RCM, HPMM and TPM emphysis they are the most important to enhance maintenance management. In Taiwan, the manufacture companies have itself maintenance management system. They are also introduced the RCM, HPMM or TPM system. Do they really understand the key for each system? Do they implement these systems well? Have any gap in their dailey operations?
    The research reviewed the current maintenance theories and the history of maintenance management system. Meanwhile, the research reviewed the RCM, HPMM and TPM system in detail and understood the key elements of each system. Base on the literatures review and using the survey technology to collect data from Taiwan Manufacture companies, the research created the overall model by Structural Equation Modeling analysis. The result indicated maintenance management system in Taiwan had positive influence the maintenance performance and production performance. The research also found the TPM system with higher coefficient under path analysis which means TPM with better performance than other system does.

    目 錄 第1章 緒 論 1 1.1 研究背景 1 1.2 研究動機 2 1.3 研究目的 3 1.4 研究範圍與限制： 5 1.5 論文架構 5 第2章 文獻探討 8 2.1 設備維護管理理論分類 8 2.2 設備維護管理策略 11 2.3 設備維護管理系統運作 16 2.3.1 可靠度核心維護管理系統(RCM) 17 2.3.2 全面生產管理系統(TPM) 18 2.3.3 D公司的高績效的維護管理系統(HPMM) 19 2.3.4 ISO9000與設備維護系統運作 19 2.3.5 RCM、TPM、HPMM及ISO9000之定義與衡量要素整理 20 2.4 設備維護管理與生產管理績效衡量 20 2.4.1 設備維護管理績效衡量要素 20 2.4.2 有效的設備維護管理帶給企業的利益 24 2.5 生產製造績效評估 25 第3章 研究設計與方法 26 3.1 研究架構 26 3.2 研究假說 27 3.2.1 維護管理基礎系統對RCM、HPMM與TPM運作的關係 27 3.2.2 各系統基礎技術實施對設備維護管理績效的關係 27 3.2.3 設備維護管理績效對生產製造績效的關係 27 3.3 變數的定義 28 3.3.1 COM基礎技術的實施 28 3.3.2 RCM基礎技術的實施 32 3.3.3 HPMM基礎技術的實施 33 3.3.4 TPM基礎技術的實施 34 3.3.5 設備維護管理績效衡量 35 3.3.6 生產製造績效衡量 36 3.3.7 組織特性 37 3.4 研究對象與問卷回收 38 3.5 資料分析方法 39 第4章 研究結果 40 4.1 樣本特性分析 40 4.2 對應分析 42 4.4 背景變數對各研究構念分析 51 4.5 結構方程式模型分析 55 4.6 衡量參數檢定結果 57 4.7 整體模式擬合度判斷 59 4.8 假設檢定結果 60 4.9 路徑效果分析 61 4.10 實務應用分析 62 第5章 結論與建議 65 5.1 一般性探討與管理意涵 65 5.2 管理實務建議 66 5.3 研究限制 66 5.4 未來研究方向 67 參 考 文 獻 68 圖 目 錄 圖1.1 設備維護管理與生產管理關係圖 5 圖1.2 論文架構 7 圖2.1 設備維護管理策略 14 圖2.2 典型維護管理系統 16 圖2.3 執行RCM七大步驟 17 圖2.4 TPM活動網路圖 18 圖2.5 公司高績效型維護管理系統評估 19 圖2.6 ISO9000對設備維護管理系統的影響因素 20 圖3.1 研究架構圖 26 圖4.1 產業別與設備維護管理系統的關係圖 42 圖4.2 不同時期設備維護管理系統引用關係圖 43 圖4.3 設備維護工作者資歷與管理系統引用關係圖 43 圖4.4 企業內設備維護工作者人員配置 44 圖4.5 因果模式概念圖 55 圖4.6 初測因果模式 56 圖4.7 最佳適配模式圖 57 圖4.8 路徑圖 61 圖4.9 路徑效果排序圖 61 圖4.10 設備維護管理系統實施基礎技術 62 圖4.11 設備維護管理系統採用RCM基礎技術 62 圖4.12 設備維護管理系統採用HPMM基礎技術 63 圖4.13 設備維護管理系統採用TPM基礎技術 63 圖4.14 設備維護管理系統採用RCM與TPM基礎技術 64 圖4.15 各系統路徑效果比對 64 表 目 錄 表2.1 設備維護管理歷史演化 12 表2.2 設備維護策略分類 13 表2.3 RCM、TPM、HPMM及ISO9000之各項實施要素彙總表 21 表2.4 有效的設備維護管理與無效的維護 24 表3.1 各構念之指標變數總彙表 37 表4.1 回收樣本之基本資料次數分配表 41 表4.2 設備維護管理基礎系統技術衡量構念的信度分析 45 表4.3 RCM基礎技術衡量構念的信度分析 48 表4.4 HPMM基礎技術衡量構念的信度分析 49 表4.5 TPM基礎技術衡量構念的信度分析 49 表4.6 設備維護績效基礎技術衡量構念的信度分析 50 表4.7 生產製造績效基礎技術衡量構念的信度分析 51 表4.8 背景變數之多變量變異數分析 52 表4.9 背景變數的組間效果分析 53 表4.10 衡量參數檢定結果 58 表4.11 修正後衡量參數檢定結果 59 表4.12 整體模式擬合結果評估 60 表4.13 研究假設之檢定結果彙整表 60 表4.14 路徑效果 61

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