| 研究生: |
李冠儀 Kuang-Yi Lee |
|---|---|
| 論文名稱: |
真誠領導與知識分享關係之探討─以心理資本及信任為中介變項 |
| 指導教授: | 陳春希 |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2014 |
| 畢業學年度: | 102 |
| 語文別: | 中文 |
| 論文頁數: | 81 |
| 中文關鍵詞: | 真誠領導 、心理資本 、信任 、知識分享 |
| 外文關鍵詞: | authentic leadership, psychological capital, trust, knowledge sharing |
| 相關次數: | 點閱:17 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
研究證實管理者可透過領導來影響員工的工作行為或態度,進而使組織效能提升。資訊科技的發展使得工作模式已逐漸轉為知識導向,組織內的知識交流順暢與否與整體績效息息相關。因此,本研究探討真誠領導對員工的心理資本素質和組織信任的影響,以及與員工知識分享行為之關係,希冀本研究的結果能提供組織管理上的參考,以增進組織的管理效能。
本研究以各行業的員工為研究對象,以問卷發放的方式進行資料蒐集,測量其對直屬主管的領導風格知覺、心理資本、對組織的信任程度以及進行知識分享的意願。研究結果顯示真誠領導與員工的心理資本、組織信任和知識分享意願有正向關係。員工的組織信任程度與其知識分享意願有正向關係。此外,本研究亦證實員工的心理資本和組織信任程度兩者對於真誠領導和知識分享行為間之關係具有部分中介的影響。本研究依據研究結果進行管理意涵的討論,並提出未來研究之相關建議。
This study investigates the effect of authentic leadership on employees’ psychological capital, organizational trust, and willingness of knowledge sharing. It is found that authentic leadership is positively related to employees’ psychological capital, trust level on their colleagues, supervisor, and organization. Authentic leadership is also positively related to employees’ willingness to share knowledge in organizations. In addition, the degree of organizational trust on the part of employees is positively related to their willingness to share knowledge. Moreover, both psychological capital and organizational trust are found to have a partial mediation on the relationship between authentic leadership and employees’ willingness of knowledge sharing. Managerial implication and suggestions for future research are thus discussed.
一、中文部分
廖述賢、費吳琛、王儀雯,「信任關係、工作滿足與知識分享關聯性之研究」,《第九屆科技整合管理研討會》, 251-170頁,2005。
胡龍騰,「組織成員知識分享行為之影響因素:文獻,概念與命題」,TASPAA年會暨夥伴關係與永續發展國際學術研討會,2008。
何嘉惠、蔡育誠,「運用網絡分析討實務社群之信任關係與知識分享」,經營管理論叢,1(3),17-28頁,2007。
劉莉玲、蔡美賢、林詩偉,「外派回任人員信任關係與組織公民行為關係之研究─以國軍外派回任」為例,國防管理學報, 29(2),71-95頁,2008。
黎士群,「組織公平、信任與知識分享行為之關係性研究─以Unix系統管理人員為例」銘傳大學管理科學系碩士論文,1999。
鄭仁偉、黎士群,「組織公平、信任與知識分享行為之關係性研究」,人力資管理學報,1(2),69-93頁,2001。
袁梅芸,「公部門中階主管不同領導風格於知識分享支持度差異之研究─以台北市政府為例」,世新大學行政管理學研究所,2010。
喻雅均,「領導風格與知識分享關係之探討:個人及環境因素之調節作用」,國立高雄應用科技大學人力資源發展系(所)碩士論文,2011。
江文琇,「程序公平、分配公平對主管信任與工作投入之影響—績效考核價值觀的調節作用」,國立中山大學人力資源研究所,2010。
陳瑜苹,「知識分享行為、工作鑲嵌、社交自我效能與離職意圖關係之研究」,國立彰化師範大學人力資源管理研究所,2009。
方世杰、方世榮,「知識管理─觀念架構的建立」,台北:商管科技學刊, 1(3),2000。
吳幸容,「組織承諾、自我效能與知識分享關係之研究─以南部某醫學中心員工為主」,國立高雄師範大學人力與知識管理研究所,2011。
吳文傑,「轉換型領導對知識分享意願之影響-以信任與組織文化為中介變數」,國立台北大學企業管理學系研究所,2005。
許道然,「公部門組織信任與組織公民行為關係之研究」,國立政治大學公共行政學系研究所,2001。
洪莉琇,「領導風格知覺與知識分享意願關聯性之研究─某製造業集團個案研究」,國立高雄師範大學人力與知識管理研究所,2012。
謝耀瑩,「主管真誠領導與員工心理資本對工作敬業心之影響─工作意義的中介效
果」,國立東華大學企業管理學系,2012。
許士軍,《管理學》,台北:東華書局,1988。
邱皓政,《量化研究法(二)(修訂版)》,台北市:雙葉書廊,2005。
彼得杜拉克(Peter F. Drucker)著,《後資本主義社會》,傅振焜譯,時報出版,1994。
二、英文文獻
Abrams, L.C., Cross, R., Lesser, E., & Levin, D.Z. (2003). Nurturing interpersonal trust in
knowledge-sharing networks. Academy of Management Executive, 17(4), 64-79.
Albrecht, S. & Travaglione, A. (2003). Trust In Public–Sector Senior Management. International Journal of Human Resource Management, 14(1), 76-92.
Alavi, M. & Leidner, D.E. (2001). Research Commentary: Technology-mediated Learning - A Call for Greater Depth and Breadth of Research. Information Systems Research,
12(1), 1-10.
Arménio, R., Filipa, S., Carla, M., & Miguel, P.C. (2012). Authentic leadership promoting employees’ psychological capital and creativity. Journal of Business Research, 65,
429-437.
Arthur Andersen Business Consulting (1999). Zukai Knowledge Management, Tokyo: Toyo Keizai.
Avolio, B.J. (2003). Examining the full range model of leadership: Looking back to transform forward. In D. Day, & S.Zaccarro (Eds.), Leadership Development for
Transforming Organizations: Grow Leaders for Tomorrow, 71-98. Mahwab, NJ: Erlbaum.
Avolio, B.J., Gardner, W.L., Walumbwa, F.O., Luthans, F., & May, D.R., (2004). Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes
and behaviors. The Leadership Quarterly, 15, 801-823.
Avolio, B.J., Luthans, F., & Walumba, F.O. (2004). Authentic leadership: Theory building for veritable sustained performance. Working paper: Gallup Leadership Institute,
University of Nebraska-Lincoln.
Bandura, A. (1986). Social Foundations of Thought and Action: A Social Cognitive Theory.Englewood Cliffs, NJ: Prentice-Hall.
Bandura, A. (1997). Self-efficacy: The Exercise of Control. New York: Freeman.
Baron, R.M. & Kenny, D.A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Barber, B. (1983). The Logic and Limits of Trust. New Brunswick, NJ: Rutgers University Press.
Beck, A.T., Rush, J.A., Shaw, B.F., & Emery, G. (1979) Cognitive Therapy of Depression. New York: Guilford Press.
Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238-246.
Blau, P.M. (1964). Exchange and Power in Social Life. New York: Wiley.
Bock, G.W. & Kim, Y. (2002). Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing. Information Resources Management Journal, 15(2), 14-21.
Bock, G.W., Zmud, R.W., Kim, Y.G., & Lee, J.N. (2005). Behavioral intention formation in knowledge share: Examining the roles of extrinsic motivators, social-psychological
forces, and organizations climate. MIS Quarterly, 29(1), 87-111.
Browne, M.W. & Cudeck, R. (1993). Alternative ways of assessing model fit. In K.A. Bollen & J.S. Long (Eds.), Testing Structural Equation Models, 136-162. CA: Sage.
Cabrera, A. & Cabrera, E.F. (2002). Knowledge-sharing dilemmas. Organization Studies, 23(5), 687-710.
Chai, S. & Kim, M. (2010). What makes bloggers share knowledge? An investigation on the role of trust. International Journal of Information Management, 30(5), 408-415.
Champy, J. (2009). Authentic leadership. Leader to Leader, 54, 39-44.
Ciborra, C.U. & Patriota, G. (1998). Groupware and teamwork in R&D: Limits to learning and innovation. R&D Management, 28(1), 43-52.
Clapp-Smith, R.O., Vogelgesang, G., & Avey, J.B. (2009). Authentic leadership and positive psychological capital: The mediating role of trust at the meso-level of analysis. Journal of Leadership and Organization Studies, 15(3), 227-240.
Connelly, C.E., & Kelloway, E.K. (2003). Predictors of employees’ perceptions of knowledge sharing cultures. Leadership and Organizational Development Journal,
24(5), 294-301.
Cooper, C., Scandura, T.A., & Schriesheim, C.A. (2005). Looking forward but learning from our past: Potential challenges to developing authentic leadership theory and
authentic leaders. The Leadership Quarterly, 16(3), 475-493.
Costigan, R.D., Ilter, S.S., & Berman, J.J. (1998). A Multi-Dimensional Study of Trust in Organizations. Journal of Managerial Issues, X(3), 303-317.
Dasgupta, P. (1988). Trust as a commodity. In D Gambetta (Eds.), Trust: Makimg and Breaking Cooperative Relations, 49-72. New York: Basil Blackwell Ltd.
Davenport, S., Davies, J. & Grimes, C. (1999). Collaborative research programs: Building trust from difference , Technovation, 19(1) , 31-40.
Davenport, T.H. & Prusak, L. (2000). Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
Deutsch, M. (1962).Cooperation and Trust: Some Theoretical Notes. Industrial Relations, 8(1), 1-27.
Deutsch, M. (1985). Distributive Justice: A Social-Psychological Perspective. New Haven: Yale University Press.
Dirk, K.T. & Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.
Erickson, G.M. (1995). Differential game models of advertising competition. European Journal of Operational Research, 83(3), 431-438.
Erickson, R.J. (1995).The importance of authenticity for self and society. Symbolic Interaction, 18(2), 121-144,.
Farh, J.L., Earley, P.C., & Lin, S.C. (1997). Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42(3), 421-444.
Francis, J.Y., Shelley, D.D., & Chester, A.S. (2008). Authentic leadership and positive organizational behavior: A meso, multi-level perspective. The Leadership Quarterly ,
19(6), 693-707.
Fukuyama, F. (1996). Trust: The Social Virtues and the Creation of Prosperity. NewYork: Free Press.
Gable, S.L. & Haidt, J. (2005). What (and why) is positive psychology? Review of General Psychology, 9(2), 103-110.
Gardner, W.L., Avolio, B.J., Luthans, F., May, D.R., & Walumba, F.O. (2005). Can you see the real me? A self-based model of authentic leader and follower development. The
Leadership Quarterly, 16(3), 343-372.
Gardner, W.L. & Schermerhorn, J.R. (2004). Unleashing individual potential: Performance gains through positive organizational behavior and authentic leadership. Organizational Dynamics, 33(3), 270-281.
Gefen, D., Karahanna, E., & Straub, D.W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51-90.
George, B., Sims, P., McLean, A.N., & Mayer, D. (2007). Discovering your authentic leadership. Harvard Business Review, 85(2), 129-138.
George, B.W. (2003). Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value. San Francisco: Jossey-Bass Press.
George B.W., Sims P. E., & Gergen, D. (2007). True North: Discover Your Authentic Leadership. John Wiley & Sons Inc. Press.
Gillham, J.E. & Seligman, M.E.P. (1999). Footsteps on the road to a positive psychology. Behaviour Research and Therapy, 37(1), 163-173.
Goffee, R. & Jones, G. (2005). Managing authenticity: The paradox of great leadership. Harvard Business Review, 83(12), 86-94.
Goman, C.K. (2002). What leaders can do to foster knowledge sharing. Knowledge Management Review, 5(4), 10-11.
Gooty, J., Gavin, M., Johnson, P.D., Frazier, M.L., & Snow, D.B. (2009). In the eyes of the beholder: Transformational leadership, positive psychological capital, and performance. Journal of Leadership and Organizational Studies, 15(4), 353-367.
Granovetter, M. (1992). Problems of explanation in economic sociology. In Nohria, N. & Eccles, R. (Eds.), Networks and Organization: Structure, Form and Action, 25-26.
Boston: Harvard Business School Press.
Hannah, S.T. (2007). Authentic leadership: The heart of high-impact leadership. In Crandall, D.(Eds.), Leadership Lessons from West Point, 96-113. San Francisco: Jossey-Bass.
Harter, S. (2002). Authenticity. Handbook of Positive Psychology, 382-394.
Hendriks, P. (1999). Why share knowledge? The influence of ICT on motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91-100.
Hislop, D. (2002). Mission Impossible: Communicating and Sharing Hi Knowledge via Information Technology. Journal of Information Technology, 17(3), 165-177.
Hosmer, L.T. (1995). Trust: the connecting link between organizational theory and philosophical ethics. Academy of Management Review, 20(2), 379-403.
Ilies, R., Morgeson, F.P., & Nahrgang, J.D. (2005). Authentic leadership and eudaemonic well-being: Understanding leader-follower outcomes. The Leadership Quarterly, 16, 373-394.
Iske, P. & Boersma, W. (2005). Connected brains-question and answer systems for knowledge sharing: concepts, implementation and return on investment. Journal of
Knowledge Management, 9(1), 126-145.
Jarvenpaa, S.L. & Staples, D.S. (2001). Exploring Perceptions of Organizational Ownership
of information and expertise. Journal of Management Information Systems, 18(1), 151-183.
Jensen, M.C. & Meckling, W.H. (1992). Specific and general knowledge, and organizational structure. In Werin, L. & Wijkander, H. (Eds.), Contract Economics, 251-274. Oxford, UK: Basil Blackwell Ltd..
Jensen, S.M. & Luthans, F. (2006). Relationship between entrepreneurs’ psychological capital and their authentic leadership. Journal of Managerial Issues, 18(2), 254-273.
Joreskog, K.G. & Sorbom, D. (1989). LISREL 7 User’s Reference Guide (1st Eds.). US: Scientific Software International, Inc.
Kanter, R.M. (1977). Men and Women of The Corporation. New York: Basic Books.
Kernis, M.H. & Goldman, B.M. (2006). A multicomponent conceptualization of authenticity: Theory and research. Advances in Experimental Social Psychology, 38, 283-357.
Kevin C. (2008). Leadership from the Inside Out: Becoming a Leader for Life.Berrett-Koehler Press.
Kevin C. & Jack F. (2003). Awakening the Leader Within: A Story of Transformation. John Wiley & Sons Inc.
Kim, W. & Mauborgne, R. (1998). Procedural justice, strategic decision making,and the knowledge economy. Strategic Management Journal, 19(4), 323-338.
Kim, S. & Lee, H. (2006). The impact of organizational context and information technology on employee knowledge-sharing capabilities. Public Administration Review, 66(3),
370-385.
Kirkpatrick, S.A. & Locke, E.A. (1996). Direct and indirect effects of three core charismatic leadership components on performance and attitudes. Journal of Applied Psychology,
81(1), 36-51.
Kramer, R. & Tyler, T. (1997). Trust in organization: frontiers of theory and research.Organization Studies, 18(3), 523-527.
Lee, H. & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: An integration and empirical examination. Journal of Management
Information Systems, 20(1), 179-228.
Lewicki, R.J. & Wiethoff, C. (2000). Trust, trust development, and trust repair. In Deutsch, D. & Coleman, P. (Eds.), The Handbook of Conflict Resolution: Theory and Practice, 86-107. San Francisco: Jossey-Bas Publishers.
Liao, L.F. (2006). A learning organization perspective on knowledge-sharing behavior and firm innovation. Human Systems Management, 25(4), 227-236.
Lin, H.F. & Lee, G.G. (2004). Perceptions of senior managers toward knowledge-sharing behavior. Management Decision, 42(1), 108-125.
Liebowitz, J. (2001). Knowledge management and its link to artificial intelligence. Expert Systems with Applications, 20(1), 1-6.
Lindskold, S. (1978). Trust development, the GRIT proposal and the effects of conciliatory acts on conflict and cooperation. Psychological Bulletin, 85(4), 772-793.
Lopez, S.J. & Snyder, C.R. (2002). Positive Psychological Assessment: A Handbook of Models and Measures. Washington, D C: American Psychological Association.
Luo, Y. (2002). Building trust in cross-cultural collaborations: Toward a contingency perspective. Journal of Management, 28(5), 669-694.
Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of Organizational Behavior , 23(6), 695-706.
Luthans, F. (2002). Positive organizational behavior: Developing and managing psychological strengths . Academy of Management Executive, 16(1), 57-72.
Luthans, F. & Jensen, S. (2002). Hope: A new positive strength for human resource development. Human Resource Development Review, 1(3), 304-322.
Luthans, F. & Youssef, C.M. (2007). Emerging positive organizational behavior. Journal of Management, 33(3), 321-349.
Luthans, F., Youssef, C.M., & Avolio, B.J. (2007). Psychological Capital: Developing the Human Competitive Edge. Oxford, UK: Oxford University.
Majid Z., Vahid G., & Faezeh R. (2011). Impact of authentic leadership and psychological on followers’ trust and performance. Australian Journal of Basis and Applied Sciences, 5(12), 658-667.
May, D.R., Chan, A.L., Hodges, T.D., & Avolio, B.J. (2003). Developing the moral component of authentic leadership. Organizational Dynamics, 32(3), 247-260.
Mayer, R.C., Davis, J.H., & Schoorman F.D. (1995). An integrative model of organizational
trust. Academy of Management Review, 20(3), 709-734.
McAllister, D.J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38(1), 24-59.
McCauley, D. & Kuhnert, K. (1992). A theoretical review and empirical investigation of employee trust in management. Public Administration Quarterly, 16(2), 265-265.
Misztal, B.A. (1996). Trust in Modern Societies. MA: Blackwell.
Moorman, C., Zaltman, G., & Deshpande, R. (1992).
Relationships between providers and users of market research: The dynamics of trust within and between organizations. Journal of Marketing Research, 29(3), 314-328.
Nahapiet, J. & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
Nancy, M.D. (2000). Common Knowledge: How Companies Thrive by Sharing What They Know. Boston: Harvard Business School Press.
Nonaka, I. & Takeuchi, H. (1995). The Knowledge Creating Company : How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press.
Nunnally, J.C., (1978), Psychometric Theory. New York: McGraw-Hill.
Nyhan, R.C. & Marlowe, H.A., Jr. (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21(5), 614-635.
Parke, H.W. & Wormell, D.E.W. (1956). The Delphic Oracle. Oxford: Basil Blackwell.
Parkhe, A. (1998). Understanding trust in international alliances. Journal of World Business, 33(3), 219-240.
Paul, D.L. & McDaniel, R.R. (2004). A field study of the effect of interpersonal trust on virtual collaborative relationship performance. MIS Quarterly, 28(2), 183-227.
Pearce, J. (1993). Volunteers: Organizational Behaviour of Unpaid Workers. London: Routledge.
Polanyi, M. (1967). The Tacit Dimension. NY: Doubleday & Co.
Podsakoff, P.M., MacKenzie, S.B., Moorman, R.H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers trust in leader, satisfaction and
organizational citizenship behaviors. Leadership Quarterly, 1(2), 107-142.
Jackson, R. & Watkin, C. (2004). The resilience inventory: seven essential skills for overcoming life’s obstacles and determining happiness. Selection and Development Review, 20(6), 13-17.
Ratnasingam, P. (2005). Trust in inter-organizational exchanges: a case study in business to business electronic commerce. Decision Support Systems, 39(3), 525-544.
Rousseau, D.M., Sitkin S.B., Burt R.S., & Camerer C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393-404.
Saxenian, A. (1996). Regional Advantage: Culture and Competition in Silicon Valley and Route 128. Cambridge: Harvard University Press.
Seeman, M. (1966). Status and identity: The problem of inauthenticity. Pacific Sociological Review, 9(2), 67-73.
Schumacker, R.E. & Lomax, R.G. (1996). A Beginner’s Guide to Structural Equation Modeling. New Jersey: Lawrence Erlbaum Associates.
Seligman, M.E.P. (1991). Learned Optimism. New York: Knopf.
Seligman, M.E.P. (2002). Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment. New York: Free Press.
Seligman, M.E.P. & Csikszentmihalyi, M. (2000). Positive psychology: An introduction. American Psychologist, 55(1), 5-14.
Senge, P. (1997). Sharing knowledge. Executive Excellence, 15(6), 11-12.
Shamir, B. & Eilam, G. (2005). "What's your story?" A life-stories approach to authentic leadership development. The Leadership Quarterly, 16(3), 395-417.
Snyder, C.R. (2000). Handbook of Hope: Theory, Measures, and Applications, San Diego: Academic Press.
Sparrowe, R.T. (2005). Authentic leadership and the narrative self. The Leadership Quarterly, 16(3), 419-439.
Spencer, J.W. (2003). Firms’ knowledge‐sharing strategies in the global innovation system: Empirical evidence from the flat panel display industry. Strategic Management Journal,
24(3), 217-233.
Strub, P.J. & Priest T.B. (1976). Two patterns of establishing trust: The marijuana user. Sociological Focus, 9(4), 399-411.
Teixeira, A.I., Abrams G. A., Bertics, P.J., Murphy, C.J., & Nealey, P.F. (2003). Epithelial contact guidance on well-defined micro- and nanostructured substrates. Cell Science,
116(10), 1881-1892.
Trilling, L. (1972). Sincerity and Authenticity. Boston: Harvard University Press.
Tjosvold, D., Andrews, I.R., & Struthers. (1991). Leadership influence: Goal interdependence and power. Journal of Social Psychology, 132(1), 39-50.
Tyler, T.R. & Lind, E.A. (1992). A relational model of authority in groups. Advances in Experimental Social Psychology, 25, 115-191.
Walumbwa, O., Christensen, A.L., & Hailey, F. (2011). Authentic leadership and the knowledge economy: Sustaining motivation and trust among knowledge workers. Organizational Dynamics, 40(2), 110-118.
Walumbwa, F.O., Avolio, B.J., Gardner, W.L., Wernsing, T.S., & Peterson, S.J. (2008). Authentic leadership: development and validation of a theory-based measure. Journal
of Management, 34(1), 89-126.
Walumbwa, F.O., Hartnell, C.A., & Oke, A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. Journal of Applied Psychology, 95(3), 517-529.
Ware, J.E., & Gandek, B. (1998). Overview of the SF-36 Health Survey and the International Quality of Life Assessment (IQOLA) Project. Journal of Clinical
Epidemiology, 51(11), 903-912.
William L.G., Claudia C.C., Kelly M. D., & Matthew P. D. (2011). Authentic leadership: A review of the literature and research agenda. The Leadership Quarterly, 22(6), 1120-1145.
Wiig, K.M. (1993). Knowledge Management Foundations: Thinking about Thinking, How People and Organizations Represent, Create and Use Knowledge. TX: Schema Press.
Zack, M.H. (1999) . Managing codified knowledge. Sloan Management Review, 40(4), 45-58.
Zeffane R. & Connell, J. (2003). Trust and HRM in the new millennium. International Journal of Human Resource Management, 14(1), 3-11.
Zucker, L.G. (1986). Production of trust: institutional sources of economic structure.Organizational Behavior, 8, 53-111.