| 研究生: |
廖育瑱 Yu-Zhen Liao |
|---|---|
| 論文名稱: |
影響組織學習成效之因素─以員工提案為例 The influential factors of organizational learning effects─a study of suggestion system |
| 指導教授: |
林文政
Wen-Jeng Lin |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所 Graduate Institute of Human Resource Management |
| 畢業學年度: | 92 |
| 語文別: | 中文 |
| 論文頁數: | 75 |
| 中文關鍵詞: | 員工提案 、知識管理 、組織學習成效 |
| 外文關鍵詞: | Employee Suggestion System, Knowledge Management, Organizational Learning Effects |
| 相關次數: | 點閱:6 下載:0 |
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本研究乃採橫斷性的研究,將組織學習成效分為「提案數量」及「能力提升」兩大部分,分別探討影響「提案數量」及「能力提升」的各項可能因素。
本研究以一家個案公司為研究對象,研究樣本是來自於台灣普利司通公司內擁有提案資格的員工,並以封閉性問卷,將問卷分為A、B兩卷分別發放給員工及其直接主管填答,另外,本研究並向台灣普利司通取得民國九十二年度員工提案的總件數,以與每位員工所填答之問卷結果作配對並作為後續的統計分析。
依據皮爾森積差相關分析與階層迴歸分析,得到提案數量績效的結果顯示:除了「對主管執行承諾性的認知」該變項與員工能力提升間有正向關聯且達0.05的顯著水準外,而另有一小部份自變數,則是出現未符合研究假設的符號,與依變項間呈負向關聯,且達顯著的統計水準,如「對提案公平性的認知」,「提案對公司產生影響的認知」,「知識移轉機制」。另外,從層級迴歸分析發現員工知識與經驗分享的意願、知識移轉機制的運用與高階主管支持程度的交互作用確實對員工能力的提升存在著干擾效果。
因此,我們可以發現組織所推行提案制度的回饋速度代表了組織對此制度的重視程度,同時也是影響員工踴躍提案的基本要素,由此可知,若組織想要獲取內隱於員工腦中的知識,則必須有效的管理提案制度,如此一來,員工才會放心的進行提案。另外,當員工認為主管對於所提出提案的執行承諾性越高時,員工會因為受到肯定,進而會更加表現於工作能力的提升之上。同時,員工平時使用知識移轉機制的頻率也會因為涉及到員工是否能有效的吸收知識因而對於其工作能力是有所影響的。因此,組織則必須要鼓勵員工平時多與同儕進行面對面的討論、參加專案團隊、使用公司的資料庫來搜尋工作所需的知識以及勤於觀察與學習同儕的良好工作行為,以提升員工的工作能力。
另外,組織若能加強灌輸員工提案為組織在成本降低、效率提升、生產力提升所帶來的效益,再加以鼓勵性的管理手法─高階主管的支持程度,那麼員工每提出一次提案都將對提升員工的工作能力有很大的幫助。
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