跳到主要內容

簡易檢索 / 詳目顯示

研究生: 魏漢澤
Han-Tse Wei
論文名稱: 真誠領導、組織公平與員工的敬業精神和留任意願關係之研究—以航空產業為例
指導教授: 陳永儀
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系在職專班
Executive Master of Business Administration
論文出版年: 2025
畢業學年度: 113
語文別: 中文
論文頁數: 56
中文關鍵詞: 真誠領導組織公平員工敬業精神留任意願
外文關鍵詞: authentic leadership, organizational justice, employee engagement, retention intention
相關次數: 點閱:21下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 全球航空產業在近年深受新型冠狀病毒(COVID-19)影響後,人力短缺是主要也持續存在的議題之一,台灣航空業正值重要發展時刻,包含觀光旅運需求爆發、桃園國際機場第三航廈即將啟用,以及「桃園航空城計畫」的持續積極推動,留住人才一直都是各航空公司的重要課題。
    因此,本研究旨在探討真誠領導和組織公平對航空業從業人員敬業精神和留任意願的影響,以航空業員工為研究對象發放電子問卷,蒐集研究資料並進行描述性統計分析、信度分析、相關分析,以及階層迴歸分析等,檢視各研究變項之間的關係。研究結果顯示真誠領導與組織公平有正向關係;組織公平與員工敬業精神有正向關係;以及組織公平與留任意願有正向關係。針對研究結果,本研究提出管理意涵與未來研究之建議,期以作為航空產業人力資源管理實務之參考。


    In the aftermath of the COVID-19 pandemic, labor shortage has been a pressing issue for the global aviation industry. Retaining employee has thus become a persistent challenge for the airline corporates. To delve into the issue, this study aims to examine the effects of authentic leadership and organizational justice on employee engagement and retention intention.

    A total of 286 valid responses from the incumbent employees in the aviation industry was collected through online survey. It is found that authentic leadership is positively related to organizational justice. In addition, organizational justice is positively related to employee engagement as well as retention intention. Drawn on the findings, managerial implications and suggestions for future research are thus discussed.

    中文摘要 i Abstract ii 誌謝 iii 目錄 iv 圖目錄 vi 表目錄 vii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究流程 4 第二章 文獻探討 5 第一節 真誠領導 5 第二節 組織公平 8 第三節 員工敬業精神 12 第四節 留任意願 14 第五節 研究變項間之關係推論 16 第三章 研究方法 18 第一節 研究架構 18 第二節 研究工具 19 第三節 研究設計 21 第四節 研究分析方法 22 第四章 研究結果 23 第一節 描述性統計分析 23 第二節 信度分析 25 第三節 相關分析 26 第四節 階層迴歸分析 27 第五章 結論與建議 30 第一節 研究結論 30 第二節 研究貢獻與管理意涵 33 第三節 研究限制 35 第四節 未來研究建議 36 參考文獻 37 附錄 41

    一、英文文獻

    Adams, J. S. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social Psychology, 67(5), 422-436.

    Alexander, S. & Ruderman, M. (1987). The role of procedural and distributive justice in organizational behavior. Social Justice Research, 1(2), 177-198.

    Avolio, B.J. (2003). Examining the full range model of leadership: Looking back to transform forward. In D. Day, & S. Zaccarro (Eds.), Leadership Development for Transforming Organizations: Grow Leaders for Tomorrow, 71-98. Mahwab, NJ: Erlbaum.

    Avolio, B.J., Luthans, F., & Walumbwa, F.O. (2004). Authentic leadership: Theory building for veritable sustained performance. Working paper: Gallup Leadership Institute, University of Nebraska-Lincoln.

    Avolio, B.J., Gardner W.L., Walumbwa, F.O., Luthans F. & May, D.R. (2004). Unlocking The Mask: A Look at the Process by Which Authentic Leaders Impact Follower Attitudes and Behaviors. The Leadership Quarterly, 15, 801-823.

    Avolio, B.J. & Gardner W.L. (2005). Authentic Leadership Development: Getting to the Root of Positive Forms of Leadership. The Leadership Quarterly, 16, 315-338.

    Bies, R.J. & Moag, J.S. (1986). Interactional Justice: Communication Criteria of Fairness. Research on Negotiation in Organization, 1, 43-55.

    Brown, S. P. & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81(4), 358-368.

    Cooley, E. & Yovanoff, P. (1996). Supporting professionals-at-risk: Evaluating interventions to reduce burnout and improve retention of special educators. Exceptional Children, 62, 336-355.

    Colquitt, J. A. (2001). On the dimensionality of organizational justice: a construct Validation of a measure. Journal of Applied Psychology, 86(3), 386-400.

    Cooper, C.D., Scandura, T.A., & Schriesheim, C.A. (2005). Looking forward but learning from our past: Potential challenges to developing authentic leadership theory and authentic leaders. The Leadership Quarterly, 16(3), 475-493.

    Dalton, D.R., Todor, W. D., & Krackhardt, D.M. (1982). Turnover overstated: The functional taxonomy. Academy of Management Review, 7, 117-123

    Dean, B. M. & Paul, D. S. (1992). Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes. Academy of Management Journal, 35(3), 626-637.

    Dirks, K.T. & Ferrin, D.L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.

    Erkutlu, H. & Chafra, J. (2013). Effects of trust and psychological contract violation on authentic leadership and organizational deviance. Management Research Review, 36(9), 828-848.
    Ekingen, E. (2021). The effect of organizational justice on job performance and the mediating role of job satisfaction: A study on nurses. Hospital Topics, 101(3), 1-10.

    Folger, R. & Cropanzano, R. (1998). Organizational Justice and Human Resource Management. Beverly Hills, CA: Sage.

    Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9-22.

    Greenberg, J. (1990). Organizational Justice: Yesterday, Today, and Tomorrow. Journal of Management, 16, 399-432.

    Genevieve, E.C. (1990). Retention: Has it obstructed nursing’s view? Nursing Administration Quarterly, 14(4), 70-75.

    Gardner, W.L., Avolio, B.J., Luthans, F., May, D.R., & Walumbwa, F. (2005). Can you see the real me? A self-based model of authentic leader and follower development. The Leadership Quarterly, 16(3), 343-372.

    George, W. (2003). Authentic Leadership: Rediscovering the Secrets to Creating Lasting
    Value. San Francisco: Jossey-Bass.

    Homans, G. C. (1958). Social behavior as exchange. American Journal of Sociology, 63(6), 597-606.

    Heidegger, M. (1962). Being and Time (J. Macquarrie & E. Robinson, Trans.). Harper & Row. (Original work published 1927)

    Harter, S. (2002). Authenticity. In C. S. Snyder & S. J. Lopez (Eds.), Handbook of Positive Psychology (pp. 382-394). Oxford: Oxford University Press.

    Ilies, R., Morgeson, F.P., & Nahrgang, J.D. (2005). Authentic leadership and eudaemonic
    well-being: Understanding leader- follower outcomes. The Leadership Quarterly, 16, 373- 394.

    Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.

    Leventhal, G. S. (1980). What should be done with equity theory? New approaches to the study of fairness in social relationships. In Social Exchange: Advances in Theory and Research (pp. 27-55). Boston, MA: Springer US.

    Lind, E. A. & Tyler, T. R. (1988). The Social Psychology of Procedural Justice. New York: Plenum.

    Luthans, F. & Avolio, B.J. (2003). Authentic leadership development. In K.S. Cameron, J.E. Dutton, & R.E. Quirm (Eds.), Positive Organizational Scholarship, 241-261. San Francisco: Barrett-Koehler.

    Mobley, W.H. (1977). Intermediate linkages in the relationship between job satisfaction and
    employee turnover. Journal of Applied Psychology, 62, 237-240.

    Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63, 408-414.

    Martin, J., Cummings, L.L. & Staw, B.M. (1981). Relative Deprivation: A Theory of Distributive Injustice for an Era of Shrinking Resources. Research in Organizational Behavior, 3, 53-107.
    Maslach, C., Jackson, S.E., & Leiter, M.P. (1997). Maslach burnout inventory. Third edition. In C. P. Zalaquett & R. J. Wood (Eds.), Evaluating Stress: A Book of Resources (pp. 191-218). Scarecrow Education.

    McColl-Kennedy, J.R. & Anderson, R.D. (2002). Impact of leadership style and emotions on subordinate performance. The Leadership Quarterly, 13(5), 545-559.

    Niehoff, B. P. & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), 527-556.

    Podsakoff, P. M., MacKenzie, S. B., Moorman, R. H., & Fetter, R. (1990). Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. The Leadership Quarterly, 1(2), 107-142.

    Robbins, S. (1993). Organizational Behavior. Prentice Hall, Englewood Cliffs.

    Russell, J.A., & Carroll, J.M. (1999). On the bipolarity of positive and negative affect. Psychological Bulletin, 125, 3-30.

    Rothbard, N. P. (2001). Enriching or depleting: The dynamics of engagement in work and family roles. Administrative Science Quarterly, 46(4), 655-684.

    Robinson, D., Perryman, S., & Hayday, S. (2004). The Drivers of Employee Engagement. UK, Brighton: Institute for Employment Studies.

    Rich, B.L., Lepine, J.A., & Crawford, E.R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.

    Rego, A., Sousa, F., Marques, C. & Cunha, M.P.e. (2012). Authentic Leadership Promoting Employees' Psychological Capital and Creativity. Journal of Business Research, 65, 429-437.

    Schutte, N., Toppinen, S., Kalimo, R., & Schaufeli, W.B. (2000). The factorial validity of the Maslach Burnout Inventory-General Survey (MBI-GS) across occupational groups and nations. Journal of Occupational and Organizational Psychology, 73(1), 53-66.

    Schaufeli, W. B. & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293-315.

    Shamir, B. & Eilam, G. (2005). What’s Your Story? A Life-Stories Approach to Authentic Leadership Development. The Leadership Quarterly, 16, 395-417.

    Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66(4), 701-716.

    Thibaut, J. & Walker, L. (1975). Procedural Justice: A Psychological Analysis. Hillsdale, NJ:
    Lawrence Erlbaum Associates.

    Terry, R.W. (1993). Authentic Leadership: Courage in Action. San Francisco: Jossey-Bass Publishers.

    Tett, R.P. & Meyer, J.P. (1993). Job satisfaction, organization commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personal Psychology, 40, 259-291.

    Wellins, R. & Concelman, J. (2005). Creating a culture for engagement. Workforce Performance Solutions, 4(1), 1-4.

    Walumbwa, F.O., Avolio, B.J, Gardner, W.L., Wernsing, T.S. & Peterson, S.J. (2008). Authentic
    Leadership: development and validation of a theory-based measure. Journal of Management, 34(1), 89-126.

    Walumbwa, F.O., Wang, P., Wang, H., Schaubroeck, J. & Avolio, B.J. (2010). Psychological
    processes linking authentic leadership to follower behaviors. The Leadership Quarterly, 21, 901-914.

    Yakin, M. & Erdil, O. (2012). Relationships between self-efficacy and work engagement and the effects on job satisfaction: A survey on certified public accountants. Procedia- Social and Behavioral Sciences, 58, 370-378.

    二、 網路資料

    Bernthal, P. (2004). Measuring employee engagement. Retrieved May 4, 2005, from www.ddiworld.com/pdf/ddi_MeasuringEmployeeEngagement_wp.pdf

    QR CODE
    :::