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研究生: 陳彥勳
Yen-hsun Chen
論文名稱: 以科技接受模型探討影響企業員工使用數位學習系統之研究
指導教授: 李憶萱
Yi-hsuan Lee
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
畢業學年度: 97
語文別: 中文
論文頁數: 85
中文關鍵詞: 任務特徵組織支持個人特徵科技接受模型數位學習
外文關鍵詞: electronic learning, the individual characteristics, the organization support, task characteristics, technology acceptance model
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  • 企業面臨全球化以及網際網路快速發展的影響無不積極的在企業的變革上有所作為,為了加速員工的培育以及養成教育,企業透過導入數位學習系統,希望可以快速的引導新進員工融入整體企業營運,對於舊有員工則希望可以透過在職訓練增加每一位員工的專業能力。
    本研究以Davis(1989)所提出的科技接受模型(technology acceptance model, TAM)為基礎,透過探討外生變數(組織支持、個人特徵、任務特徵)以及科技接受模型變數(知覺有用性、知覺易用性、態度、行為意圖)之間的關係,瞭解企業在導入數位學習系統前所需要考慮的因素,本研究樣本為曾經使用過數位學習系統的企業員工,在回收有效樣本332份,本研究發現:
    一、高階主管支持對企業員工知覺數位學習系統有效性和易用性有顯著影響
    二、電腦自我效能對企業員工知覺數位學習系統有效性和易用性有顯著影響
    三、先前經驗對企業員工知覺數位學習系統有效性和易用性有顯著影響
    四、任務不確定性對企業員工知覺數位學習系統有用性有顯著影響
    五、知覺有用性對知覺易用性、知覺易用性對態度、知覺有用性對行為意圖以及態度對行為意圖有顯著影響


    With the globalization and the advances of technology, enterprisers are in the way of transformation. In order to accelerate employees’ cultivation in professional knowledge and skills, the enterprises implement the e-learning systems to help the new employees quickly familiarize the organizational operation. In addition, for the current employees, they can improve their expertise through on-the-job training with the e-learning systems.
    This study was based on Technology Acceptance Model (TAM) proposed by Davis (1989), and investigated the relationship among exogenous variables (Organization Support, Individual Characteristics, Task Characteristics) and variables from TAM (Perceived Usefulness, Perceived Ease of Use, Attitude, Behavioral Intention). The purpose of the present study attempted to understand which factors should be concerned by the enterprise before implementing e-learning systems. The subjects of this study included 332 employees who have used electronic learning systems from several enterprises. The results were summarized as follows:
    1. The management support significantly affected the perceived usefulness and the perceived ease of use of the electronic learning systems.
    2. Employees’ computer self-efficacy significantly affected the perceived usefulness and the perceived ease of use of the e-learning systems.
    3. Employees’ prior experience significantly affected the perceived usefulness and the perceived ease of the e-learning systems.
    4. Task uncertainty significantly affected the perceived usefulness of the e-learning systems.
    5. The perceived usefulness significantly affected the perceived ease of use and behavioral intention, the perceived ease of use significantly affected the attitude, and the attitude significantly affected the behavioral intention.

    摘要.....................................................I Abstract................................................II 誌辭...................................................III 目錄....................................................IV 表目錄...................................................V 圖目錄..................................................VI 第一章 緒論..............................................1 第一節 研究背景........................................1 第二節 研究動機........................................2 第三節 研究目的與研究問題..............................3 第四節 研究流程........................................4 第二章 文獻探討..........................................5 第一節 數位學習(Electronic Learning)...................5 第二節 科技接受模型(Technology Acceptance Model, TAM)..8 第三節 科技接受模型外部變數...........................10 第三章 研究方法.........................................16 第一節 研究架構.......................................16 第二節 研究假說.......................................17 第三節 研究變數操作性定義與衡量問題...................20 第四節 問卷設計.......................................26 第五節 統計方法.......................................26 第四章 研究結果.........................................29 第一節 基本資料分析...................................29 第二節 信度分析.......................................33 第三節 區別效度分析...................................34 第四節 驗證型因素分析.................................35 第五節 模型配適度分析.................................42 第六節 結構方程式模型修正.............................48 第七節 研究假說驗證以及研究結果.......................55 第五章 結論與建議.......................................61 第一節 研究結論.......................................61 第二節 研究建議.......................................64 第三節 研究限制.......................................65 參考文獻................................................66 中文文獻..............................................66 英文文獻..............................................69 附錄一..................................................74

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