工作與生活平衡的概念近年來備受大眾推崇，員工在工作之餘也希望能夠擁有足夠的私人生活及時間。本研究以335 位員工為研究對象，藉由網路隨機蒐集問卷，以階層迴歸分析，探討人格特質、工作生活平衡、工作滿意度、離職意圖及社會支持等變項之間的關係。研究結果顯示大五人格中的情緒穩定特質與工作生活平衡呈現顯著正相關；工作生活平衡與工作滿意度呈現顯著正相關，並與離職意圖呈現顯著負相關。此外，同事給予的社會支持對工作生活平衡及工作滿意度具有調節作用。本研究針對研究結果，提出管理意涵及未來研究的相關建議。

The concept of work-life balance has been acclaimed by the public in recent years.People hope to have sufficient private life and time apart from work. This study aims to investigate the relationships among employee personality traits, work-life balance, job satisfaction, leaving intention, and social support. Data are collected and analyzed through online survey from 335 employees. It is found that employee’s emotional stability is positively related to work-life balance. Work-life balance is positively related to employee’s job satisfaction and negatively related to leaving intention. It is also confirmed that colleague social support moderates the relationship between work-life balance and job satisfaction.Drawn on the findings, managerial implications and suggestions for future research are thus discussed.

Abelson, M. A. (1987). Examination of avoidable and unavoidable turnover. Journal of Applied Psychology, 72(3), 382-386.

Adame-Sánchez, C., González-Cruz, T. F., & Martínez-Fuentes, C. (2016). Do firms implement work-life balance policies to benefit their workers or themselves? Journal of Business Research, 69 (11), 5519-5523.

Ahmad, P. M. S. & Abdullah, S. H. (2013). Overcome staff turnover in the hospitality industry using Mobley model. International Journal of Learning & Development, 3(6), 64-71.

Avneet, K. (2013). Maslow’s Need Hierarchy Theory: Applications and Criticisms. Global Journal of Management and Business Studies, 3(10), 1061-1064.

Baltes, B. B., Clark, M., & Chakrabarti, M. (2009). Work-life balance: The roles of work-family conflict and work-family facilitation. In A. Lingley, S. Harrington, & N. (Eds.), Handbook of Positive Psychology and Work, pp. 201-212. New York: Oxford University Press.

Barry M. S. (1980). The consequence of turnover. Journal of occupational behavior, 1(4), 253-273.

Brikend, A. (2011). Job satisfaction: A literature review. Management Research and Practice, 3(4), 77-86.

Brough, P. & Pears, J. (2004). Evaluating the influence of the type of social support on job satisfaction and work-related psychological well-being. International Journal of
Organisational Behaviour, 8(2), 472-485.

Carlson, D. S., & Perrewe, P. L. (1999). The role of social support in the stressor-strain relationship: An examination of work-family conflict, Journal of Management, 25(4),513-540.

Cattell, T., & Mead, A. (2008). The Sixteen Personality Factor Questionnaire (16PF). In Boyle, G., Matthews, D., & Saklofske, D.H. (eds), The SAGE Handbook of Personality Theory and Assessment, 2, 135-178. Los Angeles, CA: Sage Publications.

Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance. Human Relations, 53(6), 747-770.

Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic Medicine, 38(5), 300-314.

Cohen, S., & Wills, T. A. (1985). Stress, Social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310-357.

Deeter-Schmelz, D. R., & Ramsey, R. P. (1997). Considering sources and types of social support: A psychometric evaluation of the House and Wells (1978) Instrument. Journal of Personal Selling and Sales Management, 17(1), 49-61.

Dhas, B. (2015). A report on the importance of work-life balance. International Journal of Applied Engineering Research, 10(9), 21659-21665.

Downes, C. & Koekemoer, E. (2011). Work-life balance policies: Challenges and benefits associated with implementing flextime. Journal of Human Resource Management, 9(1), 1-13.

Fisher-McAuley, G., Stanton, J. M., Jolton, J. A., & Gavin, J. A. (2003). Modeling the relationship between work/life balance and organizational outcomes. Paper presented at
the Annual Conference of the Society for Industrial-Organizational Psychology. Orlando, April 12, 2003, 1-26.

Greenhaus, J. H., Collins, K. M., & Shaw, J. D. (2003). The relation between work–family balance and quality of life. Journal of Vocational Behavior, 63(2002), 510-531.

Guest, D. E. (2002). Perspectives on the study of work-life balance. Social Science Information, 41(2), 256-279.

Haar, J. M., Russo, M., Sune, A., & Ollier-Malaterre, A. (2014). Outcomes of work-life balance on job satisfaction, life satisfaction and mental health: A study across seven
cultures. Journal of Vocational Behavior, 85(3), 361-373.

Hayman J. (2005). Psychometric assessment of an instrument designed to measure work life balance. Research and Practice in Human Resource Management, 12(1), 85-91.

House, J., Umberson, D., & Landis, K. (1988). Structures and processes of social support, Americam Review of Sociol, 14, 293-318.

Hyman, J., & Summers, J. (2002). Lacking balance? Work-life employment practices in the modern economy. Personnel Review, 33(4), 418-429.

Jeswani, S., & Dave, S. (2016). Impact of individual personality on turnover intention. Management and Labour Studies, 37(3), 253-265.

Judge, T. A., Heller, D., & Mount, M. K. (2002). Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87(3), 530-541.

Kalliath, T., & Brough, P. (2008). Work-life balance: A review of the meaning of the balance construct. Journal of Management & Organization, 14, 323-327.

Lee, P. C. B. (2004). Social support and leaving intention among computer professionals. Information & Management, 41(3), 323-334.

Lobburi, P. (2012). The influence of organizational and social support on turnover intention in collectivist contexts, The Journal of Applied Business Research, 28(1), 93-104.

Malik, M., Wan, D., Dar, L., Akbar, A., & Naseem, M. A. (2013). The role of work life balance in job satisfaction and job benefit. The Journal of Applied Business Research,
30(6), 1627-1638.

Mayer, J. D. (2007a). Asserting the definition of personality, The Online Newsletter for Personality Science, 1(1), 8 June 2012.

McCrae, R. R., & John, O. P. (1992). An introduction to the five-factor model and its applications. Journal of Personality, 60, 175-215.

Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240.

Mobley, W. H., Homer, S. O., & Hollingsworth, A.T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 62(2), 237-240.

Mobley, W.H. (1982). Employee Turnover: Causes, Consequence, and Control. Reading, MA: Addison-Wesley.

Mohd Noor, K. (2011). Work-life balance and intention to leave among academics in malaysian public higher education institutions. International Journal of Business and Social Science, 2(11), 240-248.

O'reilly CA, Chatman J, & Caldwell DF (1991). People and Organizational Culture: A profile comparison approach to assessing person-organization fit. Academy of Management Journal, 34(3), 487-516.

Porter, L. W., & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.

Seashore, S. E., & Taber, T. D. (1975). Job satisfaction indicators and their correlates. American Behavioral Scientist, 18(3), 333-368.

Taylor, S. E. (2011). Social support: A review. In H.S. Friedman (Ed.), The Oxford Handbook of Health Psychology, pp. 189-214. Oxford University Press.

Veldhoven, M., & Meijman, T. (1994). Het meten van psychosociale arbeidsbelasting met een vragenlijst: De vragenlijst Beleving en Beoordeling van de Arbeid (VBBA).

Weiss, D. J., & Dawis, R. V., & England, G. W. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis: Industrial Relations Center, University of
Minnesota.

Wanous, J. P., Stumpf, S. A., & Bedrosian, H. (1979). Job survival of new employees, Personnel Psychology, 32(4), 651-662.

Zhu, Y. (2012). A review of job satisfaction. Asian Social Science, 9(1), 293-298.