基於智慧城市和可持續發展概念的商業集群滿意度研究：桃園市老商業區的實證研究

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研究生：	康小鵬 Jovan Luke Raharjo
論文名稱：	基於智慧城市和可持續發展概念的商業集群滿意度研究：桃園市老商業區的實證研究 A Satisfactory Study toward Business Clusters based on Smart City and Sustainability Concepts: Empirical Evidence in Taoyuan City Old Business District
指導教授：	陳介豪 Jieh-Haur Chen
口試委員:
學位類別：	碩士 Master
系所名稱：	工學院 - 土木系營建管理碩士班 Master's Program in Construction Management, Department of Civil Engineering
論文出版年：	2020
畢業學年度：	108
語文別：	英文
論文頁數：	138
中文關鍵詞：	商業區、振興、城市規劃、滿意度調查、智慧城市和可持續概念
外文關鍵詞：	Business District, Revitalization, Urban Planning, Satisfaction Survey, Smart City and Sustainable Concept
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隨著桃園市政府計劃振興桃園市老商業區，城市規劃的複雜性需要政府和公眾的配合。這項研究使用專家訪談作為初步調查，然後繼續進行問卷調查，共有307名受訪者參加，目的是探索桃園市舊商業區振興計劃中的智慧城市和可持續概念應用，並檢查居民的滿意度。作為公眾對該計劃的回應。過去採訪利益相關者和相關項目的代表，以探討他們對地區和問卷的看法。進行了滿意度調查和試點調查，以確保有效性和可靠性，目的是加強數據完整性並使用統計分析量化關注程度。結果表明，將智慧城市和可持續發展概念與AR和VR集成以及綠色能源作為技術實施相結合，制定了人力資源改善計劃，並將桃園政府視為有序解決的相關問題。但是，滿意度調查結果很差。居民對公共交通設施（3）感到中度滿意，對公共安全（2.58），日常生活質量（2.5），公共設施（2.3），環境清潔度（2.13）不滿意，並且對停車位的可用性非常不滿意（1.75）。從滿意度調查中最相關的方面來看，最高的是公共設施（0.842），其次是日常生活質量（0.814），公共安全（0.774），環境衛生（0.675），公共交通（0.572）和停車空間可用性（0.534）。渴望擁有良好的公共設施會給該地區的發展帶來瓶頸，例如建築質量，道路服務質量，行人環境，公園或開放空間等，這些都需要改進。

The complexity of urban planning needs both government and public collaboration as Taoyuan Government planning to revitalize Taoyuan City Old Business District. This research is using expert interview as the preliminary survey and continued with a questionnaire survey with a total of 307 respondents with objectives to explore the Smart City and Sustainable Concept application within the Taoyuan City Old Business District revitalization plan, and to examine the residents’ satisfaction level as public responses toward the plan. Interviewing stakeholders and representatives of related project in the past in order to explore their point of view toward the district and questionnaire. The satisfaction survey supplemented with a pilot survey to ensure the validity and reliability was conducted with an aim to strengthen the data integrity and to quantify the degree of concern using statistical analysis. The result revealed that Smart City and Sustainable Concept was applied with AR and VR integration as well as green energy as technology implementation, human resource improvement program was prepared, and the Taoyuan government was considered the relevant issue to fix in order. However, satisfaction survey results are poor. The residents feel moderately satisfied about the public transport facility (3), dissatisfied with the public security (2.58), daily life quality (2.5), public facility (2.3), environmental cleanliness (2.13), and very dissatisfied with the parking space availability (1.75). Sorted by the most concerning aspect from the satisfaction survey, the highest is the public facility (0.842), followed with daily life quality (0.814), public security (0.774), environmental cleanliness (0.675), public transportation (0.572), and parking space availability (0.534). The eagerness to have good public facility brings to the development bottleneck within the district such as quality of buildings, road service quality, pedestrian environment, park or open spaces, etc. that needs improvement.

ABSTRACT    i
摘要    ii
ACKNOWLEDGEMENT    iii
TABLE OF CONTENTS    iv
LIST OF FIGURES    vi
LIST OF TABLES    vii
CHAPTER I INTRODUCTION    1
1.1.    Research Background    1
1.2.    Research Objectives    2
1.3.    Research Scope and Limitation    2
1.4.    Methodology    3
1.5.    Thesis Organization    5
CHAPTER II LITERATURE REVIEW    7
2.1.    Business Cluster and Urbanization    7
2.1.1.    The Urbanization and Urban Dynamics    7
2.1.2.    Business Cluster and Industrial District    7
2.1.3.    Vitality and Viability Improvement Benefits in Revitalized Business District    8
2.2.    The Development of Smart City Concept    10
2.2.1.    Smart City Concept and Dimension    10
2.2.2.    Smart City Policies and Development    12
2.2.3.    Sustainable Development of Smart Cities    13
2.3.    Sustainability of District Development    14
2.3.1.    Introduction of Sustainability    14
2.3.2.    Sustainability of Urban Renewal    15
2.3.3.    Sustainable Strategies for Local Governments    16
CHAPTER III EXPERT INTERVIEW AND QUESTIONNAIRE DESIGN    17
3.1.    Expert Interview    17
3.2.    Questionnaire Design and Pilot Survey    20
3.3.    Descriptive Analysis    23
CHAPTER IV CASE STUDY AND DISCUSSION    31
4.1.    Study Case Overview    31
4.1.1.    Land Use Proportion    31
4.1.2.    Transportation Service    34
4.1.3.    District Development Evaluation    35
4.2.    Satisfaction Analysis    39
4.3.    Discussion    40
4.3.1.    Smart City and Sustainable Concept Application    40
4.3.2.    Residents Satisfaction and Preferable Solution    42
CHAPTER V CONCLUSION    45
5.1.    Summary    45
5.2.    Suggestion    46
REFERENCES    47
Appendix A    Expert Interview in Chinese    A-1
Appendix B    Expert Interview in English    B-1
Appendix C    Questionnaire Survey in Chinese    C-1
Appendix D    Questionnaire Survey in English    D-1

                                

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