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研究生: 胡涵棻
Han-fen Hu
論文名稱: 市場導向、品質導向及學習導向對軟體公司組織績效之影響
指導教授: 王存國
Tswen-Gwo Wang
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 資訊管理學系
Department of Information Management
畢業學年度: 88
語文別: 中文
論文頁數: 83
中文關鍵詞: 市場導向品質導向學習導向軟體公司組織績效
外文關鍵詞: market orientation, quality orientation, earning orientation, softwarehouse
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  • 本研究的主要研究目標是「軟體公司的組織績效」,希望對國內軟體公司的組織績效表現進行研究,以「市場導向」、「品質導向」及「學習導向」為變數,由這些觀點分析國內軟體產業的現況。本研究定位在實徵研究,以問卷調查的方式,驗證本研究提出的模型及假說。
    從情境觀點(Contingency perspective)而言,上述三種導向之間的配合(Fit),可能因其存在內部一致性(Internal consistency),對於組織績效可能有相當程度的影響。為了探究上述可能存在的互動效果(Interaction),本研究利用Venkatraman(1989)提出的調節(Moderation)、特徵偏離(Profile deviation)與共變(Covariance)等三種契合效果的分析方法,評估市場導向、品質導向、學習導向等構念對於組織績效的影響。
    研究結果顯示,在整體模型之中,市場導向及品質導向對組織績效具有正向關係,而學習導向對組織績效的影響不顯著。在變數的調節關係方面,則品質導向及學習導向都不具有調節性的影響。
    然而,除了個別因素的主效果之外,分析結果發現其配合影響對於組織績效有顯著的影響。在變數的共變關係方面,則得到顯著的結果,市場導向、品質導向、學習導向這三個自變數具有內部一致性,並且其內部一致性對組織績效具有顯著的影響。而在變數的特徵偏離關係部份,顯示當基礎模型的樣本在市場導向、品質導向、學習導向等變數與理想狀態越接近時,組織績效越好。因此,對於管理者而言,除了應注意不同導向因素對於組織績效所可能產生的影響之外,不同導向因素之間的管理與一致性亦應當予以重視。


    This article is focus on the organizational performance of softwarehouses, and has a discussion on the influences of marketing orientation, quality orientation and learning orientation and is from the view of fit as mediator, fit as covariance, and fit as profile deviation. The result of the survey presents that the coalignment of the independent variables positively influences the organizational performance.

    目錄II 圖次IV 表次V 第一章緒論1 第一節研究背景1 第二節研究動機2 第三節研究目的4 第四節研究範圍4 第五節研究貢獻5 第六節研究程序5 第二章文獻探討8 第一節軟體產業8 第二節市場導向11 第三節品質導向13 第四節學習導向17 第五節組織績效衡量20 第六節小結23 第三章研究模型24 第一節基本研究架構24 第二節研究假說25 第三節其它配合模型34 第四節探索性研究延伸36 第四章研究方法38 第一節研究設計38 第二節變項的定義及操作化40 第三節研究工具45 第四節資料分析方法47 第五章資料分析51 第一節問卷回收51 第二節樣本基本資料分析51 第三節樣本穩定度檢定54 第四節效度與信度檢定55 第五節研究假說檢定59 第六節其它配合模型的檢定62 第七節探索性分析65 第八節檢定結果整理67 第六章結論與建議69 第一節實徵結果69 第二節管理實務建議72 第三節研究限制73 第四節未來研究方向74 參考文獻75

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