本研究從文獻探討、分析中找出適當的資訊系統評估準則，並融合圖書館自動化系統之特色，發展出圖書館自動化系統評估之模式。並以國內十五所公、私立大學圖書館之圖書館自動化系統的使用者為研究對象，包括圖書館館員(包含採訪部門、編目部門、資訊部門等技術服務單位及參考部門、閱覽部門等讀者服務單位)及讀者進行實徵研究。研究結果有以下之結論:
一、 本研究經多元迴歸分析結果發現，整體模式符合多元迴歸模式，也就是說使用者滿意與系統品質、系統特色及資訊品質之最佳線性結合，二者為一個直線關係系，並且呈現出正相關。換言之，系統品質、系統特色及資訊品質會影響使用者滿意。
二、 研究者從相關文獻及圖書館自動化系統的規範，依其內涵抽取其特色而訂定出圖書館自動化系統的特色有七項: 系統整合性與模組化、資料多樣化之處理、檢索與查詢之功能、標題檢索輔助之提供、連接性與網路能力、資料下載與傳遞及中文化。本研究透過實徵資料進行了多元迴歸分析後發現，系統特色對使用者滿意有顯著的正向影響，且其影響關係為最大者。圖書館自動化系統最重要的就是要能符合圖書館作業上的需求。為達到此一需求，圖書館界應該對圖書館自動化系統的目的、處理對象及作業環境有深入之瞭解，針對圖書館自動化系統的特色加以研究並逐一探討、研發，真正發展出一套具有特色的圖書館自動化系統，以為圖書館所使用。
三、 系統品質包括了反應時間、穩定性、容易使用及文件等，這些項目都會影響使用者滿意。本研究結果與以往的研究者所得到之結論是一致的。雖然，目前電腦硬體已達10億赫茲之速度，強調高可用性，操作上大都使用視窗圖形介面。然而，本研究認為在圖書館自動化系統的使用上，系統品質仍然相當重要。不論系統的反應時間、系統的穩定性、操作的容易性以及使用手冊的完整、清楚都須注意。
四、 資訊品質對使用者滿意亦有顯著的直線正向關係。從其迴歸係數之值來研判，發現資訊品質的影響高於系統品質，表示圖書館自動化系統的目的是在協助圖書館館員完成圖書、期刊等資料之處理，讀者使用圖書館自動化系統的目的是在找尋資料，所以，不論圖書館館員或者是讀者都對圖書館自動化系統的資訊十分重視。又圖書館自動化系統的資料是不斷大量、快速的成長，且許許多多的資料都將數位化，資料型態更將多樣化，因此，在資訊品質上的要求勢必更為重要。
本研究最後提出綜合建議及後續研究建議。綜合建議包括(一)電腦軟體業者應對圖書館自動化系統特色有所認識與瞭解，以為開發出品質極佳之圖書館自動化系統產品;(二)各圖書館應重視其自動化系統之評估，以為進一步的改善並研擬未來發展策略。後續研究建議包括增加評估構面或其他情境因素以擴充本研究模型等。

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