現今競爭激烈，企業欲維持競爭優勢就必須不斷的創新與學習，訓練是組織學習的重要方式之一，且訓練對於組織績效提昇亦有影響。根據多項研究顯示，企業雖花費心力與經費於訓練員工，然而其實際訓練成效卻多不如預期。因此，本研究由組織學習的觀點出發，探討組織因素對訓練成效之影響。
本研究以個案公司參與溝通課程之學員為研究對象，分兩階段進行研究，課程結束後立即進行課堂學習成效之調查，並於課程結束後一個月進行工作應用成效之調查，將所收集之資料進行信度分析、相關分析、複迴歸與路徑分析，結果顯示如下：
1.學員基本能力、講師教學互動和課程內容應用性與課
堂學習成效有顯著正相關。
2.主管支持、同儕支持和遷移氣候與工作應用成效有顯
著正相關。
3.課堂學習成效與工作應用成效有顯著正相關。
依照以上研究結論，本研究推論出以下之管理建議：
1.慎選「對的人才」加入組織。
2.績效發展制度應結合個人成長目標與企業發展目標。
3.培養教育訓練人員專才。
4.建立教導型組織，善用知識管理策略。

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