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研究生： 林傑文
Chieh-Wen Lin
論文名稱： 應用認知工程配置延展式供應鍊
A Cognitive Engineering Approach to Configuring the Extended Supply Chain- An Implementation in the PC Industry
指導教授： 高信培
Hsing-Pei Kao
口試委員:
學位類別： 碩士
Master
系所名稱： 管理學院 - 工業管理研究所
Graduate Institute of Industrial Management
畢業學年度： 92
語文別： 英文
論文頁數： 97
中文關鍵詞： 供應鍊配置 、系統動態學 、延展式供應鍊 、認知工作分析
外文關鍵詞： Multilevel Flow Model, Reliable, Controllable, Decision Ladder, Abstraction Hierarchy, System Dynamic, Extended supply chain, CWA
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    • 延展式供應鍊成員間的「資訊分享」是一項重要的課題，當吾人談論至此時，每一位成員需使用相同的「語言」。而在此之前，其必須先對於整個系統有著相同方式的認知。我們將會採用Cognitive Work Analysis（CWA）之前兩個階段-- Work Domain Analysis與Control Task Analysis—以達到此一目標。之後，我們將著重在「供應鍊配置」此一主要問題上。
    我們視延展式供應鍊為單一系統，我們試著發展一個方法論，能夠確保這樣的系統運作是可信賴及可控制的，然而當系統越趨複雜，越難以認知、了解隱藏於系統的知識與資訊處理的過程，所以我們應用了CWA中的Abstraction Hierarchy (AH) 與Decision Ladder (DL)以挖掘其中的知識與與資訊處理過程，當延展式供應鍊之組成改變時，應用系統動態學探討整個延展式供應鍊之長期因果關係，MFM用於系統之短期監控。藉由組合此四項方法，我們嘗試發展一項包含三層檢驗門檻之方法，其可用於檢驗當外在環境改變時（例如，供應商之選擇、顧客偏好、產品選擇），整個供應鍊是否為可運作；是否可信賴；以及其是否可控制。

    “Information sharing” between the members of Extended Supply Chain is an important issue. When we talk about it, each member must use the same “language”. Before that, they should cognize the whole system with the same way first. We will apply the first two phases of the CWA (Cognitive Work Analysis) -- Work Domain Analysis and Control Task Analysis -- to achieve this objective. Then, we will focus the main issue on "supply chain configuration".
    We look the extended supply chain as a system, and try to develop a methodology, which make this system to be reliable and controllable. It’s difficult to understand and recognize the states of knowledge and the information processes of a system when the system is getting to complexity. Because of this reason, we use the methodologies, AH & DL, which extensively implemented in computer-based work in complex socio-technical system to grub the knowledge and the information processes in the system. Apply system dynamics (SD) to investigate the long-term causality of the ESC when the constitution of ESC changes. The MFM is used for short-term monitoring. By combining the four methods, we try to develop an approach which could provide the three levels of threshold to examine that if the supply chain is workable, reliable, and controllable when the environment of the supply chain changes (e.g., vendor choice, customer preferences, product choice).

    Table of Contents Table of Contents iii List of Figures v List of Tables vii Chapter I Introduction 1 1.1 Motivation 1 1.2 Background Overview 1 1.3 Research Objectives 3 1.4 Thesis Structure 3 Chapter II Literature Review 5 2.1 Extended Supply Chain 5 2.2 Information Sharing 7 2.2.1 Three Information Sharing Levels 7 2.2.2 Models of Information Sharing 9 2.2.3 Benefit of Information Sharing 10 2.3 Cognitive Work Analysis and Long-term Causality 10 2.3.1 Work Domain Analysis 11 2.3.2 Control Task Analysis 12 2.3.3 The Long-term Causality 13 2.4 Supply Chain Reference-Model 16 2.4.1 Introduction of Supply-Chain Operations Reference-model (SCOR) 16 2.4.2 Scope 16 2.4.3 SCOR-model Structure 18 2.5 Supply Chain Configuration 21 2.5.1 The Overview of Supply Chain Configuration 21 2.5.2 Approaches of Supply configuration 23 Chapter III Modeling Framework 27 3.1 Abstract Hierarchy and Decision Ladder 27 3.1.1 Introduction of Abstract Hierarchy and Decision Ladder 27 3.1.2 Apply AH and DL in Supply Chain 32 3.2 System Dynamics 42 3.2.1 Introduction of the System Dynamics 42 3.2.2 Main Implement Fields of SD 46 3.2.3 SD in Supply Chain based on AH & DL 47 3.3 Multilevel Flow Model (MFM) 48 3.3.1 Introduction of the Multilevel Flow Model 48 3.3.2 Main Implement Fields of MFM 53 3.3.3 Apply MFM in Supply Chain 55 3.4 Implication for Supply Chain Configuration 56 3.4.1 Relationship between the Methodologies 57 Chapter IV Extended Supply Chain configuration constructed based on cognitive engineering 59 4.1 Case Description 59 4.1.1 Background 59 4.1.2 Scenario 60 4.1.3 Implement AH and DL in extended supply chain 60 4.1.4 Implement System Dynamic in extended supply chain based on AH & DL 77 4.1.4 Implement MFM in extended supply chain. 79 Light 81 Meaning 81 Normal Light 81 Low Light 81 High Light 81 Chapter V Conclusion & Recommendation 82 5.1 Conclusion 82 5.2 Recommendation 83 Reference 84

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