跳到主要內容

簡易檢索 / 詳目顯示

研究生: 蕭伯勳
Bo-Xun Xiao
論文名稱: 論工作負荷、同事社會支持、職家衝突、 工作倦怠與幸福感關係之研究
指導教授: 陳春希
Chun-Hsi Chen
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2024
畢業學年度: 112
語文別: 中文
論文頁數: 62
中文關鍵詞: 工作負荷社會支持職家衝突工作與家庭工作倦怠幸福感
相關次數: 點閱:13下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 在國際競爭加劇的背景下,企業為了提升競爭力,往往提高對員工的工作要
    求,造成員工的工作負荷越來越高,因而導致了職家衝突的發生 本研究旨在探
    討工作負荷、同事社會支持、職家衝突、工作倦怠與幸福感之間的關係,並基於
    研究結果提出管理實務上的建議,以幫助企業改善工作環境,提高員工的工作滿
    意度和幸福感,進而減少員工流失,達成企業永續發展的目的
    本研究透過網路發放問卷向各產業的全職人士進行調查 ,蒐集到 283 筆有效
    資料進行資料分析 研究結果顯示:(1)工作負荷與職家衝突之間存在正向關係;
    (2)同事提供的社會支持與職家衝突之間存在負向關係;(3)職家衝突與工作倦怠
    之間存在正向關係;(4)職家衝突與幸福感之間存在負向關係


    This study aims to explore the relationships among workload, colleague social support, work-family conflict, job burnout, and employee well-being. 283 copies of valid response were collected through online survey from full-time employees across various industries. Data were analyzed and it is found that workload is positively related to work-family conflict. Social support from colleagues is negatively related to workfamily conflict. In addition, work-family conflict is positively related to work burnout and negatively related to employee well-being. Drawn on the research findings,managerial implications and recommendations for future research are thus discussed.

    目錄 摘要 I Abstract II 誌謝 III 目錄 IV 圖目錄 V 表目錄 VI 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 研究流中 4 第二章 文獻探討 5 第一節 工作負荷 5 第二節 同事社會支持 7 第三節 職家衝突 10 第四節 工作倦怠 13 第五節 幸福感 16 第六節 各研究變項間的關係 19 第三章 研究方法 21 第一節 研究架構 21 第二節 研究變項之衡量工具 22 第三節 研究設計 24 第四節 資料分析方法 25 第四章 研究結果 26 第一節 敘述性統計分析 26 第二節 信度分析 28 第三節 效度分析 29 第四節 相關分析 33 第五節 階層迴歸分析 34 第五章 結論與建議 38 第一節 研究結論 38 第二節 研究貢獻與管理意涵 40 第三節 研究限制與未來研究建議 43 參考文獻 45 附錄 50

    一、中文文獻
    陸洛 (1998)本中國人幸福感之內涵、測量及相關因素 討本國家科學委員會研
    究彙刊:人文及社會科學,8(1),115-137本
    陸洛 (2005)本工作與家庭的雙向衝突:前因、後果及調節變項之 討本應用心
    理研究,27,133-166本
    二、英文文獻
    Allen T.D., Herst D.E., Bruck C.S., & Sutton M. (2000). Consequences associated
    with work-to-family conflict: A review and agenda for future research.
    Journal of Occupational Health Psychology, 5(2), 278-308.
    Andrews, F.M. & Withey, S.B. (1976). Social Indicators of Well-Being. NY: Plenum
    Press.
    Argyle, M. (1987). The Psychology of Happiness. London: Routledge.
    Argyle, M., Martin, M., & Crossland J. (1989). Happiness as a function of personality
    and social encounters. In J. P. Forgas, & J. M. Innes (Eds.), Recent Advances
    in Social Psychology: An International Perspective (pp.189-203). North-
    Holland: Elsevier.
    Beehr, T. A., Walsh, J. T., & Taber, T. D. (1976). Relationships of stress to
    individually and organizationally valued states: Higher order needs as a
    moderator. Journal of Applied Psychology, 61(1), 41-47.
    Brickman, P., Coates, D., & Janoff-Bulman, R. (1978). Lottery winners and accident
    victims: Is happiness relative? Journal of Personality and Social Psychology,
    36(8), 917-927.
    Burke, R. J. (1988). Some antecedents and consequences of work-family conflict. In
    E. Goldsmith (Ed.), Work and family: Theory, research and applications
    [Special Issue]. Journal of Social Behavior and Personality, 34, 287-302.
    Byron, K. (2005). A meta-analytic review of work-family conflict and its antecedents.
    Journal of Vocational Behavior, 67(2), 169-198.
    Caplan, G. (1974). Support System and Community Mental Health: Lecture on
    Concept Development. New York: Behavioral Publications.
    Caplan, R. D. & Jones, K. W. (1975). Effects of work load, role ambiguity, and type
    a personality on anxiety, depression, and heart rate. Journal of Applied
    Psychology, 60(6), 713-719.
    Carlson, D.S., Kacmar, K.M., & Williams, L.J. (2000). Construction and initial
    validation of a multidimensional measure of work-family conflict. Journal of
    Vocational Behavior, 56(2), 249-276.
    Carlson, D.S. & Perrewé, P.L. (1999). The role of social support in the stressor-strain
    relationship: An examination of work-family conflict. Journal of
    Management, 25(4), 513-540.
    Carly S. B., Tammy D. A., & Paul E. S. (2002). The relation between
    work–family conflict and job satisfaction: A finer-grained analysis. Journal
    of Vocational Behavior, 60, 336-353.
    Cassel, J. (1974). Psychosocial processes and “stress”: Theoretical formulation.
    International Journal of Health Services, 4(3), 471-482.
    Cherniss, C. (1980). Staff Burnout: Job Stress in the Human Services. Beverly Hills,
    CA: Sage.
    Clark, S. C. (2000). Work/family border theory: A new theory of work/family balance.
    Human Relations, 53(6), 747-770.
    Cobb, S. (1976). Social support as a moderator of life stress. Psychosomatic
    Medicine, 38(5), 300-314.
    Cohen, S. & Wills, T.A. (1985). Stress, social support, and the buffering hypothesis.
    Psychological Bulletin, 98(2), 310-357.
    Cook, R.A. & Rousseau, D.M. (1984). Stress and strain from family roles and workrole
    expectation. Journal of Applied Psychology, 69(2), 252-260.
    Durkheim, E. (1951). Suicide: A Study in Sociology. NY: The Free Press.
    Edwards, J. R., & Rothbard, N. P. (2000). Mechanisms linking work and family:
    Clarifying the relationship between work and family constructs.
    Academy of Management Review, 25(1), 178-199.
    Emmons, R. A. (1991). Personal strivings, daily life events, and psychological and
    physical well‐being. Journal of Personality, 59(3), 453-472.
    Evans, P. & Bartolome, E. (1984). The changing pictures of the relationship between
    career and family. Journal of Occupational Behavior, 5(1), 9-21.
    Lambert, E., Hogan, N., & Altheimer, I. (2009). The association between workfamily
    conflict and job burnout among correctional staff: A preliminary
    study. American Journal of Criminal Justice, 35(1), 37-55.
    Freudenberger, H. (1974). Staff burn-out. Journal of Social Issues, 30(1), 159-165.
    Frone, M.R., Russel, M., & Cooper, M.L. (1992). Antecedents and outcomes of
    work-family conflict: Testing a model of the work-family interface. Journal
    of Applied Psychology, 77(1), 65-78.
    Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family satisfaction
    and conflict: A meta-analysis of cross-domain relations. Journal of Applied
    Psychology, 92(1), 57-80.
    Fornell, C. & Larcker, D. F. (1981). Evaluating structural equation models with
    unobservable variables and measurement error. Journal of Marketing
    Research, 18(1), 39-50.
    Gaines, J. & Jermier, J.M. (1983). Emotional exhaustion in a high stress organization.
    Academy of Management Journal, 26(4), 567-586.
    Gallie, D. & Russell, H. (2009). Work-family conflict and working conditions in
    western Europe. Social Indicators Research, 93(3), 445-467.
    Goff, S. J., Mount, M. K., & Jamison, R. L. (1990). Employer supported child care,
    work/family conflict, and absenteeism: A field study. Personnel Psychology,
    43, 793-809.
    Greenhaus, J.H. & Beutell, N.J. (1985). Sources and conflict between work and
    Family roles. Academy of Management Review, 10(1), 76-88.
    Gryna, F. M. (2004). Work Overload!: Redesigning Jobs to Minimize Stress and
    Burnout. WI: ASQ Quality Press.
    Guest, D. E. (2002). Perspectives on the study of work-life balance. Social Science
    Information, 41(2), 256-279.
    Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006).
    Multivariate Data Analysis (6th ed.). Upper Saddle River, NJ: Pearson
    University Press.
    Hayman J. (2005). Psychometric assessment of an instrument designed to measure
    work life balance. Research and Practice in Human Resource Management,
    12(1), 85-91.
    Hills, P. & Argyle, M. (2002). The Oxford Happiness Questionnaire: A compact scale
    for the measurement of psychological well-being. Personality and Individual
    Differences, 33(7), 1073-1082.
    Holahan, C. K. (1988). Relation of life goals at age 70 to activity participation and
    health and psychological well-being among Terman's gifted men and women.
    Psychology and Aging, 3(3), 286-291.
    Holohan, C. K. & Gilbert, L. A. (1979). Conflict between major life roles: Women
    and men in dual career couples. Human Relations, 32(6), 451-467.
    House, J.S. (1981). Work Stress and Social Support. Reading, MA: Addison-Wesley.
    Ilies R., Schwind K. M., Wagner D. T., Johnson M. D., DeRue D. S., Ilgen D. R.
    (2007). When can employees have a family life? The effects of daily
    workload and affect on work–family conflict and social behaviors at home.
    Journal of Applied Psychology, 92(5), 1368-1379.
    Jones, A. P. & Butler, M. C. (1980). A role transition approach to the stress of
    organizationally-induced family role disruption. Journal of Marriage and the
    Family, 42(2), 367-376.
    Jung, S. H. & Jung, H.S. (2001). Establishment of overall workload assessment
    technique for various tasks and workplaces. International Journal of
    Industrial Ergonomics, 28(6), 341-353.
    Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964).
    Organizational Stress: Studies in Role Conflict and Ambiguity. NY: John
    Wiley.
    Kando, T. M. & Summers, W. C. (1971). The impact of work on leisure: Toward a
    paradigm and research strategy. Pacific Sociological Review, 14(3), 310-327.
    Karatepe, O. & Tekinkus, M. (2006). The effects of work‐family conflict, emotional
    exhaustion, and intrinsic motivation on job outcomes of front‐line
    employees. International Journal of Bank Marketing, 24(3), 173-193.
    Keyes, C.L. & Magyar-Moe, J.L. (2003). The measurement and utility of adult
    subjective well-being. In S.J. Lopez & C.R. Snyder (Eds.), Positives
    Psychological Assessment: A Handbook of Models and Measures
    (pp. 411-425). Washington, DC: American Psychological Association.
    Lee, R. T. & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of
    the three dimensions of job burnout. Journal of Applied Psychology, 81(2),
    123-133.
    Lambert, E., Hogan, N. L. & Altheimer, I. (2009). The association between workfamily
    conflict and job burnout among correctional staff: A preliminary
    study. American Journal of Criminal Justice, 35(1), 37-55.
    Maslach, C. (1982). Burnout: The Cost of Caring. Englewood Cliff, NJ: Prentice Hall.
    Maslach, C. & Goldberg, J. (1998). Prevention of burnout: New perspectives. Applied
    & Preventive Psychology, 7(1), 63-74.
    Maslach, C. & Jackson, S.E. (1981). The measurement of experienced burnout.
    Journal of Occupational Behavior, 2(2), 99-113.
    McCormick, E. J. & Sanders, M. S. (1982). Human Factors in Engineering and
    Design. NY: McGraw-Hill.
    Mortimer, J. T., Lorence, J., & Kumka, D. S. (1986). Work, Family and Personality:
    Transition to Adulthood. Norwood, NJ: Ablex.
    Nunnally, J. C. (1967). Psychometric Theory. New York: McGraw Hill.
    Parasuraman, S. & Simmers, C. (2001). Type of employment, work–family conflict
    and well-being: A comparative study. Journal of Organizational Behavior,
    22(5), 551-568.
    Payton-Miyazaki, M. & Brayfield, A. H. (1976). The good job and the good life:
    Relation of characteristics of employment to general wellbeing. In A. D.
    Biderman & T. E Drury (Eds.), Measuring Work Quality for Social Reporting
    (pp. 105-150). Beverly Hills, CA: Sage.
    Pines, A. M., Aronson, E., & Kafry, D. (1981). Burnout: From Tedium to Personal
    Growth. NY: The Free Press.
    Piotrkowski, C. S. (1978). Work and the Family System: A Naturalistic Study of
    Working-Class and Lower-Middle-Class Families. NY: Free Press.
    Rim, Y. (1993). Values, happiness and family structure variables. Personality and
    Individual Differences, 15(5), 595-598.
    Rose, C., Murphy, B., Byard, L., & Nikzad, K. (2002). The role of the big five
    personality factors in vigilance performance and workload. European
    Journal of Personality, 16(3),185-200.
    Roskies, E. & Lazarus, R. S. (1980). Coping theory and the teaching of coping skills.
    In P. O. Davidson & F. M. Davidson (Eds.), Behavioral Medicine: Changing
    Health and Life Style (pp. 38-69). NY: Brunner/Marzel.
    Sassali, M. (1979). Burnout in the Social Services: A Literature Review. DeKalb, Ill.:
    Human Service Consultants.
    Schaufeli, W. B. & Enzmann, D. (1998). The Burnout Companion for Research and
    Practice: A Critical Analysis of Theory, Assessment, Research, and
    Interventions. London: Taylor & Francis.
    Schaufeli, W.B., Leiter, M.P., Maslach, C., & Jackson, S.E. (1996). The Maslach
    Burnout Inventory-General Survey. Palo Alto, CA: Consulting Psychologists
    Press.
    Schein, V. E. (2000). The relationship between sex role stereotypes and requisite
    management characteristics. Journal of Applied Psychology, 57(2), 95-100.
    Shaw, J. B. & Weekley, J. A. (1985). The effects of objective work-load variations of
    psychological strain and post-work-load performance. Journal of
    Management, 11(1), 87-98.
    Singh, J., Goolsby, J. R., & Rhoads, G. K. (1994). Behavioral and psychological
    consequences of boundary spanning burnout for customer service
    representatives. Journal of Marketing Research, 31(4), 558-569.
    Thoits, P. A. (1982). Conceptual, methodological, and theoretical problems in
    studying social support as a buffer against life stress. Journal of Health and
    Social Behavior, 23(2), 145-159.
    Thoits, P.A. (1986). Social support as coping assistance. Journal of Consulting and
    Clinical Psychology, 54(4), 416-423.
    Taylor, S.E. & Brown, J.D. (1994). Positive illusions and well-being revisited:
    Separating fact from fiction. Psychological Bulletin, 116(1), 21-27.
    Veenhoven, R. (1991). Is happiness relative? Social Indicators Research, 24(1), 1-34.
    Veenhoven, R. (1993). Happiness in Nations: Subjective Appreciation of Life in 56
    Nations 1946–1992. Rotterdam: Erasmus U. Press.
    Veldhoven, M. & Meijman, T. (1994). Het meten van psychosociale arbeidsbelasting
    met een vragenlijst: De vragenlijst Beleving en Beoordeling van de Arbeid
    (VBBA).
    Zedeck, S. & Mosier, K. (1990). Work in the family and employing organization.
    American Psychologist, 45(2), 240-251.

    QR CODE
    :::