| 研究生: |
陳萱玲 Hsuan-Lin Chen |
|---|---|
| 論文名稱: |
員工知覺組織慣性對離職傾向之影響-以工作滿意度、組織承諾為中介變項 |
| 指導教授: |
陳明園
Ming-Yuan Chen |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所在職專班 Executive Master of Human Resource Management |
| 論文出版年: | 2021 |
| 畢業學年度: | 109 |
| 語文別: | 中文 |
| 論文頁數: | 52 |
| 中文關鍵詞: | 組織慣性 、工作滿意度 、組織承諾 、離職傾向 |
| 相關次數: | 點閱:17 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
組織慣性常常成為企業改革的一大阻力,企業在轉型、尋求多元的發展與建構競爭力的同時,應該檢視面對組織慣性和員工、及其企業定位僵化。組織慣性是一個組織依著熟練的習慣與既有經驗運作,因而傾向保持現狀、甚至抗拒改變的現象。該如何破除僵化,扭轉慣性,重新審視來自於流程、人員、和定位的組織慣性,之所以成為僵化難以改變的原因,是因為人的惰性還是因為「只知其然,而不知其所以然」各種慣性間的交錯,讓所有變革互相牽制,難以推動。企業想要成功變革,應該要建構一套整體的「動態能力」,也就是指組織為了順應多變的環境,不斷調整、重組內外部資源的能力。未能完全掌握外部脈動,應該儘早建立能翻新思維與轉換能耐的動態能力。
本研究目的在探討員工知覺組織慣性是否會對員工之工作滿意度、組織承諾與離職傾向產生影響,使用問卷調查法,以目前在台灣地區任職之企業員工為探討對象,共取得343份有效問卷,利用統計軟體 SPSS 與 Amos 結構方程模式軟體進行資料分析,研究結果顯示: 員工知覺組織慣性越高,其工作滿意度越低、工作滿意度越低其組織承諾亦越低;組織承諾越低,相對提高影響員工離職傾向。
綜合上述研究結果,員工行為是企業轉型再造的基石,從人力資源管理的角度而言,透過了解員工知覺組織慣性來了解其離職傾向的高、低,進而改善工作流程與人員管理,適時的流動換血才有機會扭轉組織慣性。
Organizational inertia has often come in the way of enterprise reformation. As enterprises seek transition, diverse development, and higher competitiveness, they should also review organizational inertia and monitor the ossification of the market orientation of employees and the corporation itself. Organizational inertia is the tendency of an organization to operate with usual and familiar habitual methods, leading to the team’s favor in remaining the status quo, or even resistance against change. The solution to eradicate ossification, reverse inertia, reevaluate organizational inertia originated from the standard procedures, personnel, and orientation is needed. Organizational inertia is the cause of unchanging ossification, due to the intersection of inertias, such as the nature of human inertia and the inertia of “know the hows but not the whys,” causing changes to be impeded and hard to execute. Thus, if cooperation seeks to lead an impetus to a successful transformation, a thorough set of “dynamic capability” shall be built, meaning that the organization shall have the ability to orientate around the changeable circumstances and constantly adjust or update their internal and external sourcing. If the cooperation fails to control the external changes, they shall build up dynamic capabilities that renew thought processes and switch abilities as soon as possible.
This research intends to investigate whether the organizational inertia of the employees would affect their perception of job satisfaction, organizational commitment, and turnover intention. This research is conducted through surveys with participants from the present employees enrolled in the Taiwan area. A total of 343 effective responses are collected and analyzed with the statistical software – SPSS and the AMOS structural equation model. The result shows that: the higher the organizational inertia of the employees, the lower their job satisfaction is, which leads to lower organizational commitment, which then leads to a higher tendency of turnovers.
In conclusion, the employee’s behavior is the foundation of enterprise transformation. From the perspective of human resources management, understanding organizational inertia is a way to understand the tendency of turnovers, thus enhances the work procedure and personnel management by creating timely employment events that resolve organizational inertia.
一、中文資料
1.汪克夷 & 馮海龍 (2009)。 組織學習慣性演化與企業戰略變革。經濟經緯,2009(5),92-95。
2.陳幼蓉(2004)。國民小學組織慣性與教師變革接受度關係之研究。國立臺中師範學院國民教育研究所碩士論文,未出版,台中市。
3.陳梅麗、林小玲、連金延、余延敏、蔡欣玲(2000).醫學中心護理人員工作壓力、離職意願與離職行為之相關性研究.榮總護理, 17(3),260-268。
4.彭彬(2001)。國民小學組織慣性與教師對九年一貫課程接受度的相關研究。國立高雄師範大學工業科技教育學系研究所碩士論文,未出版,高雄市。
5.鄭錫鍇(1993)。公民意識與公共組織結構慣性之關連性。國立台灣大學政治學研究所碩士論文,未出版,台北市。
6.鍾邦友(2002)。學校組織慣性、組織自主調適與組織變革效能關係之研究。國立高雄師範大學教育研究所博士論文,未出版,高雄市。
二、英文資料
7.Ali, W. (2016). Understanding the concept of job satisfaction, measurements, theories and its significance in the recent organizational environment: A theoretical framework. Archives of Business Research, 4(1).
8.Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
9.Anis, A., Khan, M. A., & Humayoun, A. A. (2011). Impact of organizational commitment on job satisfaction and employee retention in pharmaceutical industry. African Journal of Business Management, 5(17), 7316-7324.
Arfat, A. and Riyaz, A.R. (2013), “Arfat Ahmad and Riyaz Ahmad Rainayee: exploring a common
theme of organizational commitment: a way to consensus”,Pacific Business Review
International, Vol. 6 No. 1, pp. 65-71
Arfat, A. and Riyaz, A.R. (2013), “Arfat Ahmad and Riyaz Ahmad Rainayee: exploring a common
theme of organizational commitment: a way to consensus”,Pacific Business Review
International, Vol. 6 No. 1, pp. 65-71
10.Arfat, A., & Riyaz, A. R. (2013). Exploring a common theme of organizational commitment: a way to consensus. Pacific Business Review International, 6(1), 65-71.
11.Armstrong, M. (2006). A Handbook of Human Resource Management Practice. Kogan Page Publishers.
12.Aziri, B. (2011). Job satisfaction: a literature review. Management Research & Practice, 3(4).
13.Caplan, R. D., & Jones, K. W. (1975). Effects of work load, role ambiguity, and type A personality on anxiety, depression, and heart rate. Journal of Applied Psychology, 60(6), 713.
14.De Beer, L. T., Tims, M., & Bakker, A. B. (2016). Job crafting and its impact on work engagement and job satisfaction in mining and manufacturing. South African Journal of Economic and Management Sciences, 19(3), 400-412.
George, J.M., & Jones, G.R. (2008). Understanding and managing Organizational Behavior (Fifth
Edition). Upper Saddle River: New Jersey, Pearson Prentice Hall.
George, J.M., & Jones, G.R. (2008). Understanding and managing Organizational Behavior (Fifth
Edition). Upper Saddle River: New Jersey, Pearson Prentice Hall.
George, J.M., & Jones, G.R. (2008). Understanding and managing Organizational Behavior (Fifth
Edition). Upper Saddle River: New Jersey, Pearson Prentice Hall.
15.George, J. M., Jones, G. R., & Sharbrough, W. C. (2005). Understanding and Managing Organizational Behavior. Upper Saddle River, NJ: Pearson Prentice Hall.
16.Gilbert, C. G. (2005). Unbundling the structure of inertia: Resource versus routine rigidity. Academy of Management Journal, 48(5), 741-763.
17.Goetz, K., Campbell, S. M., Broge, B., Dörfer, C. E., Brodowski, M., & Szecsenyi, J. (2012). The impact of intrinsic and extrinsic factors on the job satisfaction of dentists. Community Dentistry and Oral Epidemiology, 40(5), 474-480.
18.Hannan, M. T., & Freeman, J. (1984). Structural inertia and organizational change. American Sociological Review, 149-164.
19.Hauff, S., Richter, N. F., & Tressin, T. (2015). Situational job characteristics and job satisfaction: The moderating role of national culture. International Business Review, 24(4), 710-723.
20.Helfat, C. E., & Peteraf, M. A. (2003). The dynamic resource‐based view: Capability lifecycles. Strategic Management Journal, 24(10), 997-1010.
21.Hoppock, R. (1935). Job satisfaction.
22.Huang, W. R., & Su, C. H. (2016). The mediating role of job satisfaction in the relationship between job training satisfaction and turnover intentions. Industrial and Commercial Training.
23.Jaros, S. (2007). Meyer and Allen model of organizational commitment: Measurement issues. The Icfai Journal of Organizational Behavior, 6(4), 7-25.
24.Karsh, B., Booske, B. C., & Sainfort, F. (2005). Job and organizational determinants of nursing home employee commitment, job satisfaction and intent to turnover. Ergonomics, 48(10), 1260-1281.
25.Martin, A., & Roodt, G. (2008). Perceptions of organisational commitment, job satisfaction and turnover intentions in a post-merger South African tertiary institution. SA Journal of Industrial Psychology, 34(1), 23-31.
26.Miller, D., & Chen, M. J. (1994). Sources and consequences of competitive inertia: A study of the US airline industry. Administrative Science Quarterly, 1-23.
27.Miller, D., & Friesen, P. H. (1980). Momentum and revolution in organizational adaptation. Academy of Management Journal, 23(4), 591-614.
28.Mobley, W. H. (1977). Intermediate linkages in the relationship between job satisfaction and employee turnover. Journal of Applied Psychology, 62(2), 237-240.
29.Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408-414.
30.Nelson, R. R. (2009). An Evolutionary Theory of Economic Change. harvard university press.
31.Pan, F. C. (2015). Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel. Tourism Management, 46, 84-91.
32.Porter, L. W., & Steers, R. M. (1973). Organizational, work, and personal factors in employee turnover and absenteeism. Psychological Bulletin, 80(2), 151-176.
33.Samad, S., & Yusuf, S. Y. M. (2012). The role of organizational commitment in mediating the relationship between job satisfaction and turnover intention. European Journal of Social Sciences, 30(1), 125-135.
34.Schreyögg, G., & Kliesch‐Eberl, M. (2007). How dynamic can organizational capabilities be? Towards a dual‐process model of capability dynamization. Strategic Management Journal, 28(9), 913-933.
35.Schultz, D. P. (1973). Psychology and Industry Today. Macmillan.
36.Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The Measurement of satisfaction in work and retirement. Chicago: Rand McNally.
37.Stazyk, E. C., Pandey, S. K., & Wright, B. E. (2011). Understanding affective organizational commitment: The importance of institutional context. The American Review of Public Administration, 41(6), 603-624.
38.Steers, R. M., & Black, J. S. (1994). Organizational behavior 5th edition.
39.Steijn, B. (2004). Human resource management and job satisfaction in the Dutch public sector. Review of Public Personnel Administration, 24(4), 291-303.
40.Sydow, J., Schreyögg, G., & Koch, J. (2009). Organizational path dependence: Opening the black box. Academy of Management Review, 34(4), 689-709.
41.Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533.
42.Umamaheswari, S., & Krishnan, J. (2015). Retention factors and their relative significance in ceramic manufacturing industries in India. Asian Social Science, 11(13), 260.
43.Vroom, V. H. (1982). Work and motivation (Rev. ed.). Malabar, FL: Robert E. KriegerPublishing Company.