訂單處理流程在半導體封裝廠之物流資訊系統設計

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研究生：	曾俊龍 Chung-Lung Tsneg
論文名稱：	訂單處理流程在半導體封裝廠之物流資訊系統設計 Logistic Information System Design of Order Fulfillment Process in IC Packaging
指導教授：	高信培 Hsin-Pei Kao
口試委員:
學位類別：	碩士 Master
系所名稱：	管理學院 - 工業管理研究所 Graduate Institute of Industrial Management
畢業學年度：	88
語文別：	中文
論文頁數：	56
外文關鍵詞：	order fulfillment process (OFP), logistic information system (LIS), Supply Chain Management (SCM, Integrated Circuit Packaging (ICP), Architecture of integrated Information System (ARI
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In recent years, Integrated Circuit Packaging (ICP) companies in Taiwan have been incredibly thriving due to the growth of semiconductor industry, which has been considered reaching to the stage of maturity. Meanwhile, in order to meet the challenges of intense competition, globalization and gaining greater market share, most ICP companies have increased in size and complexity of business operations. For instance, when multiple-plant operation is replacing single-plant production, the distribution of products from point-of-origin to point-of-consumption has become one of the most important issues. Being perceived as the subject of Supply Chain Management (SCM), how to deliver quality products to the customer in right quantity, at the right time, and with minimum cost is the necessary capability that determines a company’s survival in today’s dynamic business environment. In other words, establishing and maintaining a robust logistic system becomes a most significant competition strategy.
Therefore , to enhance logistic system of customer satisfaction , establishment of a complete real-time and multi-function logistic information system (LIS) is must priority for short cycle time and On-Time-Deliver of order fulfillment process (OFP) in IC packaging companies .
We provide an innovative modeling technique called Architecture of integrated Information System (ARIS) to model the order fulfillment process .The special features of ARIS are comprised of Function View, Organization View, Data View, and Control View, that is functional, organization, informational, and behavior, to model dynamic process at the same time.
The implementation of logistic information system of order fulfillment process can lead to improving shorten cycle time and on-time-deliver for customer service . The logistic information system that link the firm with its vendors, suppliers, subcontractors also offer significant opportunities for profit improvement .

Abstract…………………………………………………………………………………..……i
Table of Content……………………………………………………………………….…….ii
List of Tables……..………………………………………………………………………..iv
List of Figures………………………………………….………...…………………………..v
Chapter 1 Introduction 1
1.1 Background and Motivation…………………………………………………………1
1.2 Research Objects…….………………………………………………………………3
1.4 Thesis Organization…………………………………………………………………4
Chapter 2 Literature Review 6
2.1 Definition Supply Chain Management……………….………………6
2.2 Issues of Supply Chain Management……………...………….…………………….7
2.2.1 Customer Service, Inventories, and Flexibility……...…...………………….7
2.2.2 Integration and Coordination……………………….……………………….8
2.3 Logistic Information System……………………………..………………………10
2.4 ARIS Methodology…………………………………….…...…...…………………12
Chapter 3 Architecture and System Modeling of LIS 14
3.1 Supply Chain of Semiconductor Industry in Taiwan..…..…………………………14
3.2 Order Fulfillment Process of ICP companies……...………………………………16
3.3 Architecture of LIS…….……………………..……………………………………18
3.4 Modeling LIS with Architecture of Integrated Information System(ARIS)….……22
3.4.1 The Function View Model…………..……………………………………24
3.4.2 The Organization View Model……...……………………..………………..25
3.4.3 The Data View Model………………………………………………..……26
3.4.4 The Control View Model ……..…...……………………..………………..27
Chapter 4 ARIS Modeling of LIS 29
4.1 Inbound/Outbound Logistic Modeling…..…………………………………………30
4.1.1 Function Tree Model of Inbound/Outbound Logistic……..………………..31
4.1.2 Organization Chart Model of Inbound/Outbound Logistic…………………32
4.1.3 Data Flow of Inbound/Outbound Logistic….……………..………………..33
4.2 Production Logistic Modeling……….…..………………………………………34
4.2.1 Function Tree of Production Logistic…...……...…………………………..35
4.2.2 Organization Chart of Production Logistic…………………………………36
4.2.3 Data Flow of Production Logistic…...……...…………………………..37
4.4 Control View Model of Logistic in Order fulfillment Process…………………….39
Chapter 5 Implementation of LIS 46
5.1 Scenario and background of LIS for ICP company………………………………46
5.2 Optimal Production solution of example.....……………………………………48
5.3 On-Time Deliver controlling approach…...……………………………………50
Chapter 6 Conclusions and Recommendations 53
6.1 Conclusions………………………………………………………………………...53
6.2 Recommendations for Future Study……………………………...……………….54
References…………………………………………………...……………………………..55
List of Tables
Table 2-1 Four Major Process Modeling Perspectives….…………………………………13
Table 2-2 Four Major Process Modeling Perspectives vs. Applications….………………...13
Table 3-1 Overview of semiconductor industry….………..……………………...…………15
Table 5-1 Manufacturing Capacity in P IC packaging company…………………..……….46
Table 5-2 Decision-Making of Customer Order……………………………………………49
List of Figures
Figure 1-1 The Process of Logistics…………………………..…………..………………….3
Figure 1-2 Research Framework…………………………….……………………………...2
Figure 2-1 Reference model for a supply chain……………………………….……………6
Figure 2-2 Interrelation between flexibility, inventories, and customer service…...…………7
Figure 2-3 Schematic illustration of General Coordination and Multi-Plant Coordination…………………………………………………………………………………10
Figure 2-4 Overview of the Logistic Information System………………………….……….11
Figure 3-1 Multiple layer of Supply Chain__ Semiconductor Industry………………...…16
Figure 3-2 Order Fulfillment Process of IC packaging……………………………..….……17
Figure 3-3 OFP design in Semiconductor Supply Chain…….……………………………..18
Figure 3-4 LIS role in IC packaging Industry…….…………………………………………19
Figure 3-5 LIS three-tier structure………………….……………………………………….20
Figure 3-6 Decision procedure of LIS……………………………………...……………….21
Figure 3-7 Reduction of complexity………….……………………………..………………22
Figure 3-8 ARIS views of the Process Model……………………………..………………...23
Figure 3-9 Function Tree Model of ARIS…………………………………………………24
Figure 3-10 Organization Chart Model of ARIS…………………………………………25
Figure 3-11 Allocation of Attributes in the ER Model…………..…….……………………26
Figure 3-12 Example of eEPC Model.………………………………………………………28
Figure 4-1 ARIS Modeling of OFP…………...……………………………………….…….29
Figure 4-2 Inbound/Outbound Logistic in IC P Companies……….……………………..…30
Figure 4-3 Function Tree of Inbound/Outbound logistic………………………………..…31
Figure 4-4 Organization Chart of Inbound/Outbound Logistic…………………………..…33
Figure 4-5 Data flow of Inbound/Outbound Logistic……………………………………….34
Figure 4-6 Function Tree of Production Logistic………………………..…………………. 35
Figure 4-7 Organization Chart of Production Logistic…………...………………………..37
Figure 4-8 Data flow of Production Logistic……………………………………………..…38
Figure 4-9 eEPC of Order Fulfillment Process in Logistic……..……………..…………….40
Figure 4-10 Order Management PCD………….…………………………………..………..41
Figure 4-11 Capacity Planning PCD………………………………………………………...42
Figure 4-12 Material Management PCD…………………………………………….………43
Figure 4-13 Production Planning PCD……………………………………………………...43
Figure 4-14 Production Control PCD……………………………………….……………..44
Figure 4-15 Warehousing and Shipping Management PCD……..………...………………..45
Figure 5-1 Three kind of Customer Order in P IC packaging company……………...……..47
Figure 5-2 Total Order Cycle Time………………………………………………………..48
Figure 5-3 Interface of system……..………………………………………………………..50
Figure 5-4 Products type and workstation alternative……………………………..………..51
Figure 5-5 Screen alternative of reports……………………………………………………..51

                                

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