企業資源規劃系統（ERP）整合企業內的資訊轉換，使得企業在因應顧客需求快速變化的潮流下具備競爭能力。而當組織耗費大量人力、物力、財力等資源的投入，在ERP系統建立後，其應用狀況如何？組織的生產力提昇了嗎？使用者是否滿意？都應該要有乙套客觀、恰當的評估模式與量表以為ERP系統之評估。本研究嘗試從文獻探討、分析中，由使用者的觀點，找出適當的資訊系統評估準則，並針對系統建置過程中所牽涉到外部顧問的參與，發展出企業資源規劃系統評估之模式，使得導入企業能瞭解系統導入後之效益，作為未來改進、規劃之參考。
　　經資料分析，本研究的研究結果可分為「專案小組成員」及「一般使用者」兩個部分。在「專案小組成員」部分，「ERP系統品質」、「ERP資訊品質」、「ERP顧問服務品質」、「ERP教育訓練課程」對於「ERP使用者滿意度」有正向的影響，而專案小組成員在導入過程中的參與程度能強化顧問服務品質與使用者滿意度間的正向關係。在「一般使用者部分」，「ERP系統品質」、「ERP資訊品質」、「ERP教育訓練課程」對於「ERP使用者滿意度」有正向的影響。而上述兩種ERP使用者其「ERP使用者滿意程度」皆會正向影響「使用者個人績效」，且「專案小組成員」較「一般使用者」具有較高的使用者滿意度。
　　根據上述結果，本研究提出三點建議以供實務界作參考，包括評估ERP軟體供應商時，應考量其資訊技術研發及應用的能力，及系統底層所運用的資訊技術架構是否能達成的企業對ERP品質的要求；導入企業可成立顧問評選團隊，來評估整個導入專案，以消彌導入企業與導入顧問間的資訊不對稱；建立有效的合作機制，以強化專案小組與外部顧問的團隊過程；系統導入後成立專責單位，消彌不同使用者間的滿意度差距。

The Enterprise Resource Planning system (ERP) is an information management system that helps enterprises allocate their resources best. With this system, the information flows are integrated to improve the performances of operational processes and productivities of enterprises and eventually enhance the competitive advantages. When the system goes online, the administrative departments have to evaluate the effectiveness of the huge investment with a valid and subjective scale. This research develops an evaluation model for ERP System by reviewing and analyzing the literatures. The model considers the involvement of outer-organizational consultants.

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