摘 要
台灣於2001年正式加入世界貿易組織(World Trade Organization：WTO)改變國內市場並加速全球化貿易活動，關稅逐年降低對國內汽車產業衝擊逐年增加，尤其對於高固定成本獲利又少的產業營收會有影響，特別是汽車產業。因現今企業營運環境比以往更為險峻，企業需建立一套適合自己的營運模式，才能在這一波中屹立不墜。
因此，許多企業引用六個標準差或是JIT豐田式管理(TPS)、TQM(全面品質管理)、LP(精實生產)，以及TPM(全面生產管理)活動，上述每項營運模式皆有它的特色與功能。然而以TPM模式最被廣泛採用，因它強調高效能的生產力、準時交貨、增進顧客滿意度。另方面許多企業實施TQC已經多年導入TPM活動較容易，因追求共同目標TQC與TPM有許多類似的特質，以分析企業內部改善、增進總合效率來提升企業的競爭力。
TPM活動展開需結合公司經營分針與未來願景，第一階段展開TPM(全面預防保養)的目標是藉人與設備的體質改善，進而改善企業體質，以達零損失、零故障、零缺點以及零災害。第二階段展開TPM(全面生產管理)進階到生產管理效率極限化、新產品開發能力，以達成高品質低成本的目標，來提升企業整體競爭力。
本論文以C-公司研究個案，深入探討導入TPM的過程與實施成效。並且運用IT資訊技術輔助TPM活動結合公司的經營分針，以全面性經營管理之系統、其原則仍然整合企業之使命、經營理念、企業文化、方針與目標、策略方案與執行計劃，促使企業整體資源得以充分發揮其功效，同時也分析導入TPM成功關鍵因素。
由C-公司實證分析，我們察覺IT資訊技術輔助TPM活動，不論是低成本、高品質、交貨成效、縮短上市時間，直接或是間接皆有正向顯著性關聯性。因IT資訊技術是綜合各方面來建構資訊平台就像大家庭一樣，每位員工皆有正確的資訊知道發生何事，怎樣來趕得上時程，也可依照當時情況來作有效決策與有效能的判斷。
由個案公司研究顯示有計劃的實施TPM各項程序，不但能幫助團體創造凝聚力，且提供全公司一致的分針與目標，進而獲致豐碩之效益。
總之,成功的TPM是建構在日積月累模式，並非一日可磯。而資訊技術IT能夠讓各項事務活動具有彈性與創造力，且蓬勃發展。
關鍵字：全面預防保養、全面生產管理

Abstract
Since 2001, Taiwan had been jointed WTO has changed domestic marked and has accelerated global trade activity. Each year had been reduced tariffs and the automobile businesses in Taiwan are faced with the stricter and stricter economic surroundings. Revenue productivity is imperative for every business, for those with low margins and high fixed cost structures, like the automobile business. Strategy should be immediately put into action to avoid the bankruptcy. The environment of operation business is more competitive than before and enterprises devote themselves to implementing all kinds of strategies to make them different from their competitive.
There are lots of methodologies applies in enterprises, such as 6-sigma, JIT (just in time), TQM (Total Quality management), LP (Lean Production) and TPM (Total Productive Management) each them plays different roles and functions. TPM activities emphasize Productivity, on-time performance, creating satisfied customers, popularized in enterprises around the world. Another site, TQC activities had been successfully developed in many companies for years, Before the TPM programs were launched the programs. TQC and TPM were able to combine it’s characteristic well in the pursuit of a common objective. TPM programs on the basis of TQC, analyzing how to continue making internal improvement, promote OEE (overall equipment efficiency), and strengthen the company’s competition advantage.
The PhaseⅠgoal of the TPM (Total Preventive Maintenance) campaign is to improve the enterprise by improving personnel and equipment in order to achieve nil loss, nil damage, nil defect and nil public hazard .The PhaseⅡ goal of the TPM (Total Productive Management), is upgrade to increase production management, new product ability, high quality and low cost improve company competitiveness. There activities are processed according to the programmers made up management guidelines and vision of each company.
This thesis seeks to, in the from of C-company case study, explore deep into the execution process and implementation result of the TPM programs, BPM (Business Policy Management),IT (Information Technology), are all- round management system, the principle of which lies in the integration of the mission, the management ideology, the corporate culture, the objectives and goals , strategic projects, and the execution plans of the entire enterprise, which shall eventually lead to the full exertion of the total resource within the enterprise, and also to analyze the key-elements of their success.
From C- company case study, we find that TPM has a positive and significant direct relationship as well as an indirect relationship through IT with low cost, high levels of quality, strong delivery performance, and short time to market. Because, building IT framework environment is structured in many ways like a big extended family. Everyone knows what’s happen and everyone gets the same flow of up-to-date and accurate information. People can respond to changing circumstance quickly and effectively because better decisions and judgment.
The finding of the research indicates that the well-planned TPM programs adopted by the case company studied not only helps create agglomerating force within the organization, but also provides the entire company with a collective and goals, which presumably bring about considerable profits.
Summary, Success TPM model are built by daily patterns, not big one-off events. Flexibility and creativity are bloomed when everything has to be done by IT.
Key words： Total Preventive Maintenance、Total Productive Management

參考文獻
(一)中文文獻
1. Huang,H.(2005)，「流程模式與製造執行系統分析」，中央大學，碩士論文。
2. 山口裕 (1999)，方針管理實務(新版)，吳福安譯，超越企管，台灣。
3. 日本設備維護協會 (1996)，新TPM加工組立篇，中衛發展中心編譯。
4. 日本設備維護協會 (1995)，現場從業人員TPM實務，唐一寧譯，中衛發展中心。
5. 日本設備維護協會 (1996)，TPM小集團活動，唐一寧譯，中衛發展中心。
6. 木村吉文 (1997)，品質保養8字形展開法，黃永波譯，中衛發展中心。
7. 白勢國夫 (1993)，現場幹部TPM實務，李鴻慧譯，中衛發展中心。
8. 何玉美 (1999)，「如何成功導入ERP」，管理雜誌，第296期，67~75頁。
9. 何應欽、許秉瑜與申元洪 (2004)，「企業資源規劃系統之執行效果—以台灣企業為研究對象」，商管科技刊 ，第五卷， 第四期，391~416頁 。
10. 余顯強 (2005)，「無線射頻識別技術之應用與效益」，圖書舘學會會報，第四十二卷，第四期，509~522頁。
11. 吳志雄 (2002)，「全面生產管理TPM活動之導入與成效研究-以汽車零件為例」，中央大學，碩士論文。
12. 李正華 (2002)，「製造生產資訊系統建構與應用探討—以汽車製造之在製品管制系統為例」，南方澳大學，碩士論文。
13. 李鐵克 (2003)，「製造執行系統模型綜述與分析」,治金自動化，第四期，13~17頁。
14. 林偉仁 (2005)，「設備維護管理系統與生產製造績效之關係探討」，中央大學，碩士論文。
15. 林義輝 (2003)，「TPM活動實務之探討—以盛餘公司為例」，中山大學，碩士論文。
16. 柳佳宏 (2006)，「製造執行系統控制之晶圓製程：建模與模擬分析」，中央大學，碩士論文。
17. 洪敏鴻 (2008)，「一貫作業鋼廠MES架構模式之研究」，中山大學，碩士論文。
18. 納谷嘉信 (1985)，方針管理, 陳耀茂譯，大學圖書供應社，台中市。
19. 高福成 (1998)，TPM全面生產保養推進實務(改版)，中衛發展中心。
20. 高福成 (2006)，1/2 TPM徹底實踐效率化的製造策略，秀威資訊，台北市。
21. 張致誠 (2002)，「實施TQM，JIT及TPM與企業績效間的關係」，大同大學，碩士論文。
22. 張燦明、葉相如 (2005)，「實施方針管理之個案研究」，修平學報，第十一期，1~22頁。
23. 許棟樑、郭晉源、許銘璁等 (2006)，「半導體晶圓廠設備維護管理系統之研究(1/3)」，國家科學委員會專題研究計劃(NSC94-2213-E-007-065)，清華大學。
24. 彭佳鎮 (2003)，「管理活動與改善建構傳統產業競爭優勢—以A公司為例」，中央大學，碩士論文。
25. 黃明哲 (2002)，「企業運用全面生產管理提升企業競爭優勢之研究」，台北大學，碩士論文。
26. 楊錦洲 (1995)，方針管理，中華民國品質管制協會發行，三民書局總經銷，初版二刷，台北。
27. 鈴木德太朗 (1994)，新TPM展開實務，林清池譯，中衛發展中心。
28. 蔡炳程 (2000)，「以全面生產管理TPM建構企業競爭優勢之探討」，清華大學，碩士論文。
29. 鄭善文 (1999)，「虛擬半導體廠之製造執行系統設計」，台灣科技大學，碩士論文。
30. 鍾暖貴 (2007)，「RFID在汽車組裝製程之應用」，清華大學，碩士論文。
31. 坂口光生 (1997)，設備初期管理，中衛發展中心編譯。
(二)英文文獻
1. Appleton, E. L. (1997).“How to Survive ERP”. Datamation, March. pp.50-53.
2. Albus, J., Barbera, A., and Nagel, N. (1981).“ Theory and Practice of Hierarchical Control ”, Proceedings of the 23 rd IEEE, Computer Society International Conference, pp.18-39, Washington D.C.
3. Bauer, A., Bowden, R., Browne, J., Duggan, J., and Lyons, G., (1994). Shop Floor Control System from Design to Implementation. Champan & hall, New York.
4. Conti, T. (1999). “Vision 2000: Positioning the new ISO 9000 standards with respect to total quality management models”. Total Quality Management, Vol.10, No.4/5, July, pp.454-465.
5. Carter, D. E. & Baker, B. S. (1990). Concurrent Engineering. Addison-Wesley, New York.
6. Deuel, A. C. (1994). “Benefits of a Manufacturing Execution System For Plantwide Automation ”. ISA Transactions, Vol.33, No.3, pp.49-53.
7. Draft Federal Information, Processing Standard Publication 183 (1993). “Integration Definition for Function Modeling (IDEF0)”, Announcing for the standard.
8. Feng, S. C. (2000). “Manufacturing planning and execution software interfaces”. Journal of manufacturing system, Vol.19, No.1, pp.1-7.
9. Jeffrey, S. (1998).“A shop floor control architecture for computer integrated manufacturing”. Texas A&M University Zachy engineering center.
10. Jones, A. J,& Saleh, A. (1990).“A multi-level/multi-layer architecture for intelligent shop floor control”. Int’l Journal of Computer Integrated Mfg, Vol.3, No.1, pp.60-70.
11. Lahiri Sandip (2005). RFID APPLIED. Prentice -Hall PTR, New Jersey.
12. Lascelles, David & Peacock, Roy (1996), Self-assessment for business excellence, McGraw-Hill, New York.
13. Lee & Dale (1998). Management Quality (4nd ed.). Policy Deployment , pp.139-148. Wiley-Backwell, Malden USA.
14. McKone, K. E., Schroeder, R. G. and Cua, K. O., (2001). “The impact of total productive maintenance practices on manufacturing performance.” Journal of Operations Management, Vol. 19, No. 1, pp. 39-58.
15. McClellan, M. (2000). Apply Manufacturing Execution System . McGraw-Hill ,New York.
16. Porter, M., and Victor E. Millar (1985). “How Information Gives You Competitive Advantage”, Harvard Business Review, Vol. 63, No. 4, pp. 149-161.
17. Nakajima, S. (1988). Introduce to TPM. Press Inc, Cambridge.
18. NewComb, J. E. (1989), Management by Policy Deployment, Quality, Vol. 28, pp.29-30.
19. Pierre, L., Louis, C.,& Benoit, M. (1996). “An Agent –Driven Approach to Design Factory Information System”. Computer in industry, vol.32, pp.197-217 .
20. Rodriguez (1990). “Total Productive Maintenance”. Total Quality: An Executive Guide for the 1990s, Business One-Irwin, Homewood, Illinois.
21. SEKI, Y. (1998).“Information Unification Between Enterprise Resource Planning System and Production Control System”. Yokogawa Tech. Rep., No.25, pp.17-22.
22. Tennant, C., & Roberts, P. (2001).“Hoshin Kanri：Implementing the Catchball Process”, Long Rang Planning, Vol.34, pp.287-308.
23. Yutaka Ishikawa, Atsushi Hori, and Hiroshi Tezuka (1996).“PM：A High-Performance Communication Library for Multi-user Parallel Environments”,Tech. Rep. TR-96015, RWC.