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研究生: 鄭光宏
Guang-Hong Zhen
論文名稱: 評價的不對稱、時間壓力以及情緒對消費者決策與產品評價的影響
指導教授: 林建煌
Chien-Huang Lin
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
畢業學年度: 89
語文別: 中文
論文頁數: 95
中文關鍵詞: 評價的不對稱時間壓力情緒產品滿意度
外文關鍵詞: Asymmetries in Judgments, Time Pressure
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  • 就廠商的行銷活動而言,能掌握消費者行為是非常重要的,因此如何讓消費者的注意力集中在自己產品的優點上,或是競爭產品的缺點上,對於廠商產品的銷售會有莫大的幫助。而過去有關消費者行為的研究,多是探討具有全面性的影響因素,如個人心理特質(如:個性、認知)、社會性互動影響因素(如:參考群體、文化),以及情境因素(如:音樂、裝潢)等,對於消費者決策的影響。對於特定產品的特定屬性影響的相關議題,鮮少有學者涉獵。本研究希望能透過實驗的設計,來操控消費者的注意力,讓消費者的注意力集中在某個特定的屬性上。
    本研究將評價的不對稱性、時間壓力以及情緒三個因素,交互而成為8種情境,再根據這8種情境設計出8個實驗。實驗的結果發現評價的不對稱性,再加上時間壓力或是正面情緒的情形下,的確會讓消費者的注意力改變,並且對於產品的評價也會隨之不同。而且發現時間壓力會影響評價不對稱性的強度,而情緒亦會影響時間壓力,進而影響到評價不對稱性的強度。
    在本研究的前測中,發現出不需要提示或是讓產品依序呈現就能產生評價的不對稱性,這樣的發現,能讓評價的不對稱性在實務上變得更為可行。


    表 目 錄III 圖 目 錄V 第一章 緒論1 第一節研究背景與研究動機1 第二節研究目的3 第三節研究流程4 第二章 文獻探討6 第一節評價的不對稱性相關文獻6 第二節時間壓力相關文獻9 第三節情緒相關文獻12 第四節屬性資訊對於產品滿意度的影響相關文獻13 第三章 研究假說與方法15 第一節研究架構15 第二節研究假說16 第三節變數的定義與衡量22 第四節實驗設計24 第五節資料收集35 第四章 資料分析36 第一節時間壓力與消費者決策、產品評價之關係37 第二節情緒與消費者決策、產品評價之關係39 第三節消費者決策在每個情境下的差異41 第四節A旅館評價在每個情境下的差異42 第五節B旅館評價在每個情境下的差異44 第六節比較每個情境下,A、B旅館的評價差異46 第五章 結論與建議48 第一節研究結論48 第二節行銷理論涵義51 第三節行銷實務涵義52 第四節研究限制53 第五節未來研究建議55 參考文獻56 一、中文部分56 二、英文部分56 附錄一 前測問卷設計61 前測一之一62 前測一之二65 前測二之一68 前測二之二70 附錄二 正式問卷設計72 正式問卷之一73 正式問卷之二78 正式問卷之三87 正式問卷之四90 正式問卷之投影片95

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