供應鏈品管機制之研究-｜國立中央大學博碩士論文系統

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研究生：	莊宏健 Hung-Chien Chuang
論文名稱：	供應鏈品管機制之研究-
指導教授：	洪德俊
口試委員:
學位類別：	碩士 Master
系所名稱：	管理學院 - 企業管理學系在職專班 Executive Master of Business Administration
畢業學年度：	97
語文別：	中文
論文頁數：	52
中文關鍵詞：	快速回應、標準化、供應鏈管理
外文關鍵詞：	Quickly reaction, Standardization, SCM
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所謂供應鏈管理（Supply Chain Management, SCM），就是把生產過程從原材料和零部件採購、運輸、加工、分銷直到把產品送到最终消费者手中，作為一個環環相扣的完整鏈條，通過用現代信息技術武裝起来的計畫、控制和協調等經營活動，实實現整個供應鏈的系統優化，和他各個環節的高效率的信息交換，達到成本最低，服務最好的目的。供應鏈管理是一套全新的管理理念，滲透到企業發展戰略、生產策略、市場營銷、財務管理、信息系统和人力資源等方面。供應鏈管理強調環節與環節之間的配合與效率，通過合作與優化流程去創造價值。
本研究以國內知名綠化節源供應鏈管理之台達電子公司為個案，依據對此個案之探討結果，提出下列建議：
一、對產業界：建議業界因應目前及未來市場競爭壓力，籌設或改善供應鏈品質管理之組織，協助供應鏈品質管理之標準，以利業界廠商適從，進而提升我國產業之國際水準。
二、對供應鏈上游廠商：本研究主要建議應主動積極建立供應商的輔導機制，從原物料的供應開始，有效提升上游供應商的原料品管能力。
三、對供應鏈下游之客戶：本研究建議，面對下游客戶的基本態度，應以「快速回應」為原則；除了整合對下游客戶原料品質服務管理機制之外，還須保持準確有效的空間，權宜行事。
四、廠商之內部作業：供應鏈品質管理之導入初期，可利用建立內部標準化，以免除人力、資源及成本之浪費；並透過對內溝通，使員工了解供應鏈品質管理之必要，進而整合各功能部門，共同品質管理之整體作業。
關鍵詞：快速回應、標準化、供應鏈管理

What’s called SCM (Supply Chain Management, SCM)? Exactly that is let product production flow to separate from raw material’s purchasing, shipping, processing and distributing to end customer, then to form and to complete a tighten SCM loop. By way of the plan, control and coordinate business activities which how to using armed modern information technology and more highly efficiency information exchange to achieve objectives which likes excellent SCM system, lowest cost, best service. SCM is a new management concept to permeate in business’s development & production strategies, marketing, financial management, information system and human-resource etc. SCM to emphasize cooperate and efficiency each loops then through by cooperated and optimum process to create value.
This research is based on internal famous of green & economize power company Delta electronics INC then according conferred results to bring up some suggestions below:
1. To industries：Suggest that industries should pay attention to marketing
competitive stress from now to future. To plan or improve SCM organization
and help to build standard of quality management then let industries to
follow and get advantages that proceed to promote our country relative
industries international level.
2. To SCM upper strata：This research main suggest that SCM should active to
build supplier guidance and assistance reactions start from raw material
then effective promote SCM top flow supplier’s quality control abilities.
3. To SCM lower strata customer： Suggest that when to confront lower strata
customer, we should proceed “Quickly reaction” principles., to except
integrated reaction of raw material’s quality & service management to lower
strata customer. Otherwise, we should keep exact and effective space to a
makeshift device.
4. To supplier internal operation：Regarding SCM introducing initial stage that
we could proceed to build internal standardization to avoid manpower,
resources and cost be wasted. Through by internal communicate that let
employees to understand necessity for SCM quality management then proceed
to integrating and cooperating all of functional departments to maintain
whole quality management operations
Key words： Quickly reaction, Standardization, SCM

摘要.......................................................................................................................i
誌謝.....................................................................................................................ii
目錄...................................................................................................................iii
圖目錄..................................................................................................................iv
表目錄...................................................................................................................v
第一章緒論...........................................................................................................1
1-1 研究背景與動機.........................................................................................................1
1-2 研究目的與範圍.........................................................................................................2
1-2-1 研究目的...............................................................................................................2
1-2-2 研究範圍與研究個案...........................................................................................2
1-3 研究方法.....................................................................................................................3
1-4 論文架構.....................................................................................................................4
第二章文獻探討...................................................................................................6
2-1 供應鏈管理.................................................................................................................6
2-1-1 供應鏈之意義及其演進.......................................................................................6
2-1-2 供應鏈管理之意義...............................................................................................9
2-1-3 供應鏈管理之組成構面......................................................................................11
2-2 光纖通訊供應鏈品質管理.......................................................................................13
2-2-1 光纖通訊供應鏈品質管理之定義.....................................................................13
2-2-2 光纖通訊供應鏈品質管理的分析構面….........................................................14
2-2-3 光纖通訊供應鏈品質管理之障礙.....................................................................17
第三章個案公司供應商品質管理導入過程與機制.........................................18
3-1 個案公司及光纖通訊事業部簡介.......................................................................18
3-1-1 個案公司簡介.................................................................................................18
3-1-2 個案公司光纖通訊事業部供應鏈品管核心分析.........................................20
3-2 個案公司光纖通訊上游供應鏈架構...................................................................22
3-3 個案公司光纖通訊上游供應鏈品質管理導入歷程與機制...............................23
3-3-1 成立管理組織.................................................................................................23
3-3-2 組織權責….....................................................................................................24
3-3-3 導入模式規劃與推動.....................................................................................25
3-3-4 供應商品質管理報表.....................................................................................27
3-3-5 稽核及輔導措施.............................................................................................28
3-4 個案公司光纖通訊上游供應鏈品質管理導入分析...........................................30
第四章結論與建議.............................................................................................32
4-1 光纖通訊上遊供應鏈品質管理機制導入之研究成果.......................................32
4-2 研究建議...............................................................................................................35
4-2-1 實務管理建議.................................................................................................35
4-2-2 後續研究建議.................................................................................................36
4-3 研究貢獻與限制...................................................................................................36
參考文獻.............................................................................................................37
附錄一(深度訪談記錄)......................................................................................40
附錄二(供應商矯正報告)..................................................................................44
附錄三(稽核缺失改善報告)..............................................................................45
附錄四(供應商月品質評分表)..........................................................................46
附錄五(供應商評鑑表)......................................................................................49
圖目錄
圖1.1  研究流程圖...................................................................................................................4
圖3.1  台達電集團組織圖.....................................................................................................19
圖3.2  台達電公司全球營收.................................................................................................19
圖3.3  台達電光纖通訊事業部產品主要原料之採購金額分佈圖.....................................21
圖3.4  台達電公司光纖通訊事業部供應鏈架構.................................................................22
圖3.5  台達電公司光纖通訊事業部SCM組織變更前、後差異...........................................23
圖3.6  供應商評鑑作業流程圖.............................................................................................26
圖3.7  VQE管理報表-明細表區塊劃分示意圖.....................................................................28
圖4.1  VQE品質管理內、外部輸入及輸出流程圖...............................................................33
表目錄
表2.1  供應商選擇準則.........................................................................................................14
表2.2  品質系統構面-指標評核分析表...............................................................................15
表2.3  企業結構及製程能力構面-指標評核分析表...........................................................16
表2.4  供應商表現構面-指標評核分析表...........................................................................16
表3.1  台達電公司生產產品項目.........................................................................................20
表3.2  台達電公司光纖通訊事業部各地區銷售狀況.........................................................20
表3.3  台達電公司光纖通訊事業部產品主要原料之供應狀況.........................................21
表3.4  台達電公司光纖通訊事業部產品主要原料之採購金額分佈表.............................21
表3.5  VQE 績效指標..............................................................................................................27
表3.6  VQE管理報表-總表.....................................................................................................27
表3.7  VQE管理報表-明細表.................................................................................................28
表3.8  台達電光纖通訊部導入上游供應鏈品質管理主要障礙及因應對策.....................31
表4.1  VQE品質管理內、外部輸入及輸出流程對照說明表.................................................32
表4.2  上游供應鏈品質管理機制成果一覽表.....................................................................34

                                

一、中文文獻
1. IT IS智網(2008)，網址http://www.itis.org.tw/rptDetail.screen?rptidno
2. iem.csu.edu.tw/member/chenkm/陳坤茂老師/物料管理/ch6.ppt
3. 王健銘(2002)，供應鏈管理活動對製造商彈性能力之研究，銘傳大學管理科學研
究所碩士論文。
4. 司徒達賢(2005)，策略管理新論：觀念架構與分析方法，台北：智勝文化，再版。
5. 林佳聖(2004)，光通訊元件製程良率之改善-平衡計分卡方法與六標準差管理方法合之應用，明新科技大學工程管理研究所碩士論文。
6. 莊仁閔(2002)，電腦產業供應鏈管理價值之研究，長榮管理學院經營管理研究所
碩士論文。
7. 許享承(2006)，綠色供應鏈管理機制建構之研究-以A公司為例。
8. 黃庭鍾(2003)，企業因應長鞭效應之存貨政策研究-以我國主機板製造業廠商為
例，國立東華大學企業管理學系碩士論文。
9. 傅建銘(2002)，探討供應鏈管理在空調產業之應用，中原大學工業工程研究所碩
士論文。
10. 黎漢林、許景華、李明純、張李志平(2000)，供應鏈管理與決策-最佳化方法之
運用，台北：儒林，初版。
11. 鄭金龍(2002)，台灣半導體供應鏈體系之探討，高雄第一科技大學運輸與倉儲
營運系碩士論文。
12. 盧順年、鄒坤霖(2002)，供應鏈管理的第一本書，台北：商周。
13. 蘇雄義(2000)，物流與運籌管理：觀念機能與整合，台北：華泰，初版。
二、英文文獻
1. Cooper, M. C., Lambert, D. M. and Pagh, J. D. (1997). “Supply chain management: more than a new name for logistics,” International Journal of Logistics Management, vo1.8, no.1,pp.1-14.
2. Christopher, M.(1998), Logistics and Supply Chain Management: Strategies
for Reducing Cost and Improves Service, London: Financial Time/Pitman.
3. Ellram, L. M., Lambert, D. M. and Stock, J. R. (1998), Fundamentals of
Logistics Management, McGraw-Hill, p.504.36
4. Handfield, R.B. and Nichols, E. L., Jr.(1999), Introduction to Supply
Chain management,Prentice-Hall, Taiwan: Hwa Tai Publishing.
5. Jones, T.C. and Riley, D. W. (1985), “Using inventory for competitive advantage through supply chain management,” International Journal of Physical Distribution and Materials Management, vo1.15,no.5,pp.16-26.
6. Lambert, D. M., Cooper, M, C. and Pagh, J.D. (1998), “Supply chain management: implementation issues and research opportunities,” The International Journal of logistics Management, vol.9,no.2,pp.1-19.
7. Oliver, R. K. and Webber, M. D. (1982), “Supply-Chain management: Logistics catches up with strategy,” Outlook, cit. Martin Christopher, Logistics, The Strategy issues, London: Chapman and Hall.
8. Rose, D. F. (1997), Competing Through Supply Chain Management: Creating Market-Winning Strategies Through Supply Chain Partnerships, London: Chapman & Hall.
9. Steven, G. C. (1989), “Integrating the supply chains,” International Journal of Physical Distribution and Materials Management, vo1.8,no.8,pp.3-8
10. Simchi-Levi, D., Kaminsky, P. and Simchi-Levi, E. (2000), Designing and Managing the Supply Chain, McGraw-Hill Companies, Taiwan: Hwa Tai Publishing.

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