| 研究生: |
黃廸凱 Ti-Kai Huang |
|---|---|
| 論文名稱: |
領導行為對離職傾向之影響 以薪資管理與升遷發展為中介變項 |
| 指導教授: |
王群孝
Chun-Hsiao Wang 林俊宏 Chun-Hung Ling |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所在職專班 Executive Master of Human Resource Management |
| 論文出版年: | 2024 |
| 畢業學年度: | 112 |
| 語文別: | 中文 |
| 論文頁數: | 51 |
| 中文關鍵詞: | 領導行為 、薪資管理 、升遷發展 |
| 相關次數: | 點閱:14 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究主要談討在長期少子化的時空背景之下,金融保險產業如何因應隨之而來的勞動人口短缺,藉此探討是否可藉由管理機制來增進員工留任意願,以減緩缺工所帶來的相關影響。並就薪資管理以及升遷發展等不同面向,同步探討其對於不同生長背景、教育程度的員工,在於離職傾向之影響。
研究調查對象為金融保險業現職員工,總計發放500份問卷、有效問卷457份。研究結果顯示領導行為對離職傾向有負向影響;薪資管理在領導行為與離職傾向之間具有部分中介效果;升遷發展在領導行為與離職傾向之間具有部分中介效果但不顯著。
本研究根據上述調查結果進行討論,建議企業應著重加強主管對於員工的管理彈性,優化雙方溝通模式,幫助員工了解其對於本身工作的期望以及職涯發展的想法,以增進員工留任意願,減緩缺工所帶來的相關影響。
This study mainly explores how the finance and insurance industry copes with the ensuing labor shortage in the context of long-term low fertility rates and explores whether management mechanisms can be used to increase employees' willingness to stay and alleviate the consequences of labor shortage. related impacts. In addition, different aspects such as salary management and promotion development are also discussed, and their impact on the turnover trend of employees with different growth backgrounds and education levels is discussed.
The research subjects were current employees in the finance and insurance industry. A total of 500 questionnaires were distributed and 457 valid questionnaires were collected. The research results show that leadership behavior has a negative impact on turnover intention; compensation management has a mediating effect between leadership behavior and turnover intention; promotion and development have a partial mediating effect between leadership behavior and turnover intention but it is not significant.
Based on the discussion of the above survey results, this study suggests that companies should focus on strengthening supervisors' management flexibility for employees, optimizing the communication model between the two parties, and helping employees understand their expectations for work and career development ideas, thereby increasing employees' willingness to stay and mitigating Talent shortage problem. Work related impacts. .
一、 中文文獻
KPMG (2023),2023台灣保險業報告。
毛筱艷 (2005),升遷與離職傾向關係之研究,中國文化大學國際企業管理研究所,碩士論文
台灣保險總會(2020),《2020年度台灣保險業發展評估報告》。
行政院金融監督管理委員會(2018),《金融科技發展及金融創新行動計畫》。
金融監督管理委員會(2020),《金融業改革創新措施》。
柯俊良、郭敦立(2019),《台灣金融保險業面臨的挑戰與發展趨勢》。國際政治與經濟學刊,第16卷,第2期。
洪桂春 (2018),工作特性、薪酬滿足、領導型態、升遷機會、同事支持、工作滿意度與離職傾向之關聯性探討,南臺科技大學企業管理系,碩士論文
財團法人保險事業發展中心(2020),《2020年度台灣保險業競爭力報告》。
張立群 (2016),主管領導風格、組織承諾與離職傾向相關性研究:以國防大學行政人員為例,佛光大學管理學系,碩士論文
許志義(2017),《金融科技與台灣保險業:機會與挑戰》。國立成功大學風險管理與保險學系碩士論文。
劉邦彥 (2021),策略性人力資源措施對人壽保險業務員離職傾向之影響-以模糊集質性比較分析法(fsQCA)進行分析,國立中央大學人力資源管理研究所在職專班,碩士論文
韓青芳(2007),全職與兼職員工對人力資源管理措施認知與組織承諾之關聯性研究,國立中央大學,碩士論文
二、 英文文獻
Adams, J. S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology (Vol. 2, pp. 267-299). New York: Academic Press.
Armstrong, M. (2012). "Armstrong's Handbook of Reward Management Practice: Improving Performance Through Reward". Kogan Page
Bass, B. M. (1985). Leadership and performance beyond expectations. Free Press.
Bass, B. M., & Avolio, B. J. (1994). Improving organizational effectiveness through transformational leadership. Thousand Oaks, CA: Sage Publications.
Becker, Gary S. (1964). Human Capital: A Theoretical and Empirical Analysis, with Special Reference to Education. Chicago: University of Chicago Press.
Blau, P.M. (1964). Exchange and power in social life. Wiley.
Greenleaf, R. K. (1970). The Servant as Leader. Indianapolis: The Robert K. Greenleaf Center.
Hartline, M. D., & Ferrell, O. C. (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing, 60(4), 52-70
Heneman, H. G., & Judge, T. A. (2000). "Compensation" (6th ed.). McGraw-Hill.
Hersey, P., & Blanchard, K. H. (1969). Life cycle theory of leadership. Training & Development Journal, 23(5), 26-34.
Herzberg, F., Mausner, B., & Snyderman, B.B. (1959). The motivation to work. John Wiley & Sons.
Lawler, E. E. (2000). "Rewarding Excellence: Pay Strategies for the New Economy." Jossey-Bass.
Lazarus, R.S., & Folkman, S. (1984). Stress, appraisal, and coping. Springer.
Lewin, K., Lippitt, R., & White, R. K. (1939). Patterns of aggressive behavior in experimentally created social climates. Journal of Social Psychology, 10, 271-299.
Martocchio, J. J. (2017). "Strategic Compensation: A Human Resource Management Approach" (9th ed.). Pearson.
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50(4), 370-396.
Milkovich, G. T., & Newman, J. M. (2017). "Compensation" (12th ed.). McGraw-Hill Education
Price, J. L., & Mueller, C. W. (1981). A causal model of turnover for nurses. Academy of Management Journal, 24(3), 543-565.
Schein, E. H. (1978). Career Dynamics: Matching Individual and Organizational Needs. Addison
Super, D.E. (1957). The psychology of careers. Harper & Row.
Vroom, V. H. (1964). Work and Motivation. New York: Wiley.