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研究生： 姜莉文
Li-Wen Jiang
論文名稱： 以HLA實踐多人互動的ERP學習模擬演示系統
A HLA-based Implementation of Multi-Agent Interactive ERP Simulation Demo System
指導教授： 何靖遠
Chin-Yuan Ho
口試委員:
學位類別： 碩士
Master
系所名稱： 管理學院 - 資訊管理學系
Department of Information Management
畢業學年度： 95
語文別： 中文
論文頁數： 79
中文關鍵詞： 終端使用者教育訓練 、模擬 、高階模擬架構 、知識層級 、企業資源規劃
外文關鍵詞： Knowledge Level, Simulation, End User Training, Enterprise Resource Planning, HLA
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    • 企業資源規劃系統的終端使用者訓練是ERP導入專案的關鍵成功因素之一，然而教育訓練成本卻也是最容易被導入企業忽略或低估的隱藏成本。本研究的研究目的在模擬SAP R/3系統SD模組銷售企業流程和操作介面，以IEEE的分散式模擬互通標準—高階模擬架構為基礎架構，建置一個能夠多人參與、即時互動的ERP學習模擬演示系統。
    本研究使用高階模擬架構標準的軟體、SAP R/3系統的標準介面，以及SAP Java中介軟體，實作一個SAP訓練教材中的銷售企業流程情境。模擬系統分為詢價、報價、和銷售訂單三個子系統。每個子系統連結、整合高階模擬架構與實際運作的SAP R/3系統，讓系統中的使用者之間，可以透過高階模擬架構標準所規範的互通界面互動，也可以模擬使用者和SAP R/3系統間的互動，使系統能夠自動、即時的回應使用者因輸入產生的問題及訊息。研究結果，使受訓練者能具有六個知識層級的知識，建立整體流程的觀念，以提升訓練成效。

    One of the successful factors of ERP implementation project is end-user training of Enterprise resource planning system, but training cost is the easiest neglected or underestimated hidden costs by implementing company. The purpose of the research mainly simulates sales business process and operation interface of sales and distribution module in SAP R/3 system, a HLA-based implementation of multi-agent interactive ERP simulation demo system.
    The RTI software of HLA standard, standard interface of SAP R/3 system, SAP Java Connector and sales business process scenario is used to build a simulation system, including three subsystems, inquiry, quotation, and sales order. Each subsystem is connected and integrated to HLA and production SAP R/3 system through the interact of RTI software of HLA standard, also can simulate interact between users and SAP R/3 system that make the simulation system automatic, immediate respond to produce questions and messages which users have inputted. The result of the research let trainees have knowledge of six knowledge levels. Then the concept of the whole process is set up which improves the effect of training.

    中文摘要 I ABSTRACT II 誌謝 III 第一章 緒論 1 1.1 研究背景 1 1.2 研究動機 2 1.3 研究目的與研究問題 5 1.4 研究流程 5 1.5 論文架構 7 第二章 文獻探討 8 2.1 ERP的教育訓練 8 2.1.1 ERP教育訓練的重要性 8 2.1.2 ERP教育訓練的知識層級 9 2.1.3 模擬與ERP教育訓練 10 2.2 SAP R/3系統的銷售企業流程 11 2.2.1 SAP軟體公司的介紹 11 2.2.2 SAP R/3銷售企業流程概觀 12 2.3 SAP R/3系統的標準介面 13 2.3.1 標準介面概觀 13 2.3.2 標準介面程式設計 16 2.4 SAP R/3系統的JAVA中介軟體 16 2.4.1 Java中介軟體概觀 16 2.4.2 Java中介軟體存取標準介面 19 2.5 高階模擬架構 20 2.5.1 高階模擬架構的概觀 20 2.5.2 高階模擬架構的專有名詞 20 2.5.3 高階模擬架構的規範內容 21 2.5.4 標準的聯模演訓發展與執行程序 25 2.5.5 高階模擬架構RTI軟體廠商 27 第三章 ERP學習模擬演示系統之設計 31 3.1 ERP學習模擬演示系統之概觀 31 3.2 企業流程情境 - 以SAP R/3銷售企業流程為例 31 3.2.1 銷售企業流程情境目標 31 3.2.2 銷售企業流程情境說明 32 3.2.3 銷售企業流程情境使用者工作內容 32 3.3 ERP學習模擬演示系統架構 34 3.3.1 詢價Federate 35 3.3.2 報價Federate 36 3.3.3 銷售訂單Federate 36 3.3.4 FOM檔案-SO.xml元件 37 3.3.5 RTI元件 38 3.3.6 實際運作的SAP R/3系統元件 38 3.3.7 資料庫元件 40 3.4 模擬訓練 41 3.4.1 SAP R/3系統畫面—以建立詢價單、查詢文件流工作內容為例 41 3.4.2 建置模擬系統畫面—以詢價Federate為例 44 3.4.3 使用者接受的模擬訓練 45 第四章 ERP學習模擬演示系統的實作成果 48 4.1 ERP學習模擬演示系統元件的實作說明 48 4.1.1 系統開發環境 48 4.1.2 FOM-SO.xml的實作 48 4.1.3 高階模擬架構界面函數的程式實作 49 4.1.4 Pitch pRTI 1516的SOFederation畫面 50 4.1.5 連結到實際運作的SAP R/3系統的實作 52 4.1.6 MySQL資料庫的資料表 53 4.2 三個FEDERATES的實作成果 53 4.2.1 詢價Federate的實作畫面 53 4.2.2 報價Federate的實作畫面 57 4.2.3 銷售訂單Federate的實作畫面 60 4.2.4 銷售企業流程情境的文件流的實作畫面 62 4.2.5 SAP R/3系統與ERP學習模擬演示系統功能比較 63 4.3 ERP學習模擬演示系統的學習成果 69 第五章 結論 72 5.1 研究總結 72 5.2 研究貢獻 74 5.3 研究限制 75 5.4 實務上的建議 75 5.5 未來研究方向 75 中文參考文獻 76 英文參考文獻 77 網頁參考文獻 79

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