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研究生: 楊靜宜
Jing-Yi, Yang
論文名稱: 主管與部屬關係交換品質與晉升力評分之 關聯性研究-以挑戰性工作經驗 與組織年資為調節變項
A Study of Relationships Between Leader-Member Exchange Quality and Promotability Ratings: The Moderating Effects of Organizational Tenure and Challenging Job Experiences.
指導教授: 林文政
Wen-Jeng, Lin
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 人力資源管理研究所
Graduate Institute of Human Resource Management
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 53
中文關鍵詞: 主管與部屬關係交換品質晉升力評分挑戰性工作經驗組織年資
外文關鍵詞: Leader-Member Exchanges, Promotibility Rating, Challenging Job Experiences, Organizational Tenure
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  • 員工晉升與否取決於主管對於員工晉升力的評估,晉升力評分為員工實際晉升的重要指標,同時影響組織晉升之決策,評估員工的晉升力對員工職涯發展與組織的人力資源管理均相當重要。
    影響員工晉升與否的因素涵蓋許多,而主管與部屬關係品質為其中一項因素,主管與部屬關係品質對於晉升力評分有正向影響效果。然而,過去文獻卻顯示二者關係呈現不一致,本研究認為係忽略了時間變數「組織年資(量的工作經驗)」與行為變數「挑戰性工作經驗(質的工作經驗)」的影響。此外,過去鮮少有實證研究同時探討二者對晉升力評分的影響力,因而將二者納入模型作為調節變項,以填補相關研究文獻的不足。
    本研究以主管與部屬配對之方式進行問卷填答,樣本取自台灣多元產業,有效問卷144份。本研究採階層迴歸進行分析,探討主管與部屬關係品質對晉升力評分的解釋力,同時關注組織年資與挑戰性工作經驗對上述關係的調節效果。
    主效果的分析結果說明,主管與部屬關係品質愈佳,部屬獲得高晉升力評分的機會愈高。三維交互作用則顯示,組織年資與挑戰性工作經驗在主管與部屬關係品質與晉升力評分之間具有調節效果,其中又以富挑戰性工作經驗與組織年資淺的部屬能獲得主管最高的晉升力評分,顯示主管應優先考量晉升該部屬,並給予部屬培養挑戰性工作經驗的機會;部屬則應勇於承接挑戰性的工作以助於追求自身的職涯成功。
    本研究有別於過去晉升力評分相關文獻,同時考量質與量的工作經驗的影響並得到存在三維交互作用的驗證。此外,國內研究鮮少探討挑戰性工作經驗對晉升力評分的影響,本研究提供後續相關研究者有東方社會的樣本作為參考。


    Employees interested in upward mobility often depend on the evaluations by their supervisors. Promotability ratings is the indicator of actual promotion. Promotability ratings are important for individuals' career development and organizations' human resource management practices.
    Previous research shows that there are many factors can influence promotability ratings, the relationship with leader is one of them. Leader-member exchange have positive effect on promotability ratings. However, this study found that the effect of LMX on promotibility ratings came out mixed result. Thus, the author suspects that the studies have neglected temporal variables(i.e., organizational tenure) and behavior variables(i.e., challenge job experience), thus resulting in findings that are incomplete and potentially misleading. Moreover, little empirical research has addressed the effect of two of variables on promotibility ratings. This study examined the interaction among LMX、organizational tenure and challenge job experience to fill the insufficient literature in this stream.
    This study collected input from Taiwanese companies from multiple industries, with 144 valid questionnaires were collected. We primarily adopted analysis of hierarchical regression to test the relationship between leader-member exchange quality and promotability ratings. At the same time, organizational tenure and challenging job experiences were also taken into consideration.
    The main effect explains that LMX and promotability ratings have significant and positive relation.In addition, three-way interaction also indicate organizational tenure and challenging job experiences moderates the relationship between LMX and promotability ratings. Specifically, the subordinate of challenging job experiences is high and organizational tenure is low who can require the highest promotability ratings. Supervisor should give the
    priority promotional opportunities to the subordinate and provide the chance to develop challenging work experience. Subordinates should dare to undertake the challenging task for career success.
    This study fundamentally differed from prior research on assumption of organizational tenure and challenging work experience have effect on LMX and promotability ratings and
    has been verified the existence of the three-dimensional interaction. Additionally,the domestic research rarely discuss the effect of challenging work experiences on promotability ratings, this study provides a sample of oriental society to researchers.

    目錄 ------------------------ IX 圖目錄 ---------------------- X 表目錄 ---------------------- X 第一章 緒論 ---------------------- 1 第一節 研究背景與動機 ----------------- 1 第二節 研究目的 ------------------- 5 第二章 文獻探討 -------------------- 6 第一節 主管與部屬交換理論 --------------- 6 第二節 晉升力評分(PROMOTIBILITY RATINGS) ----------- 7 第三節 組織年資與挑戰性工作經驗(CHALLENGE JOB EXPERIENCE) ----- 8 第四節 主管與部屬關係交換品質與晉升力評分之關聯性 ------- 9 第五節 組織年資在主管與部屬關係交換品質與晉升力評分之間之調節效果 ----- 11 第六節 挑戰性工作經驗在 LMX 與晉升力評分之間的調節效果 ----- 13 第七節 挑戰性工作經驗在組織年資與晉升力評分之間的調節效果 ----- 15 第八節 組織年資和挑戰性工作經驗在 LMX 與晉升力評分之間的調節效果 -- 16 第三章 研究方法 ------------------ 19 第一節 研究架構 ----------------- 19 第二節 研究流程與樣本 --------------- 19 第三節 研究工具與變項說明 ----------------- 20 第四節 資料分析與統計方法 ----------------- 22 第四章 研究結果 ------------------ 23 第一節 敘述性統計分析 ------------------ 23 第二節 信度與效度分析 --------------- 23 第三節 相關分析 ----------------- 27 第四節 層級迴歸分析------------------- 29 第五章 結論與建議 ------------------- 34 第一節 研究結論 ----------------- 34 第二節 研究貢獻 ----------------- 36 第三節 管理意涵與建議 --------------- 37 第四節 研究限制與未來研究方向 --------------- 40 中文參考文獻 -------------------- 41 英文參考文獻 -------------------- 41 附錄一 主管填答問卷 ----------------- 50 附錄二 部屬填答問卷 ----------------- 52

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