| 研究生: |
游知諭 Yu-Chih-Yu |
|---|---|
| 論文名稱: |
員工認知偏差與離職風險感知的影響-以直屬主管五大人格特質為調節變項 |
| 指導教授: |
陳明園
Ming-Yuan Chen |
| 口試委員: | |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 人力資源管理研究所 Graduate Institute of Human Resource Management |
| 論文出版年: | 2021 |
| 畢業學年度: | 109 |
| 語文別: | 中文 |
| 論文頁數: | 89 |
| 中文關鍵詞: | 認知偏差 、離職風險感知 、五大人格特質 |
| 外文關鍵詞: | Cognitive Bias, Perception of Turnover Risk, Big Five Personality |
| 相關次數: | 點閱:12 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
本研究主要在探討員工的認知偏差與離職風險感知之影響,以及直屬主管
的五大人格特質對其之間的調節效果為何。認知偏差共分為三個構面進行探討:過度自信、控制幻想與相信小數法則,直屬主管五大人格特質共分為外向性、經驗開放性、情緒穩定性、嚴謹性以及親和性。透過問卷設計來進行資料蒐集,使用相關性分析、多元迴歸分析的方法來檢視本研究共六個假說是否得以驗證;研究對象以目前任職於一般企業之正職員工(含派遣人員),不含實習生、軍公教人員,以及工讀人員,有效問卷共為 325 份。
本研究結果為過度自信、控制幻想與離職風險感知呈現顯著負向關係,相
信小數法則與離職風險感知呈現負向關係,但是不顯著。在調節效果的部分,過度自信、相信小數在外向性、嚴謹性、親和性中呈現負向顯著,亦即有減弱之效果存在,而控制幻想在其中呈現顯著正向調節效果,代表具有增強效果存在;在經驗開放性、情緒穩定性中,過度自信呈現負向顯著調節、控制幻想為正向顯著調節,而相信小數法則為負向不顯著調節。未來研究建議可以深入探討五大人格特質調節的實際路徑為何,以及之中的原因跟方法,在問卷上也可以增加題項設計,以利後續統計分析。企業上可以將員工的內在認知納入甄選與訓練的參考標準,同時也將直屬主管的人格特質調查納入與員工適配程度之參考標準,最後再透過員工專屬個人化的職涯規劃與訓練,協助員工與主管之間的相處與共識,降低員工的離職意向,也可以維持組織健康的流動率,避免離職率對於組織內部的傷害與人才流失的問題。
In this research, we mainly discuss the relationship between Cognitive Bias and Perception of Turnover Risk for employees, and what is the moderation effect of BigFive Model for line managers.Cognitive bias is discussed by three dimensions, including Overconfidence, Illusion of Control, and the Belief in The Law of Small Numbers, in the other hand, the BigFive model including Extraversion,Agreeableness, Conscientiousness, Emotion Stability, and Openness to Experience. We collected data by questionnaire designing,
using correlation analysis and multi-regression analysis to test whether the 6 hypotheses
in this research is verified or not. Our research object are employees who worked for
enterprises, including contractors, but not include interns, public employees, and parttimes. In sum, valid questionnaires are total 325.
As the result, Overconfidence, Illusions of Control, and Perception of Turnover Risk
have significant negative correlation, they are also negative correlation between The
belief in the law of small numbers and perception of turnover risk, but it is not
significant. In the section of moderation effect for line managers, Overconfidence and
Belief in The Law of Small Numbers show significant negative moderation effect in Extraversion, Conscientiousness, and Agreeableness, and Illusion of Control show a significant positive moderation effect. Overconfidence shows significant negative moderation effect, Illusion of Control shows significant positive moderation effect, and The belief in the law of small numbers shows insignificant negative moderation effect in Emotion Stability and Openness to Experience.
This research suggests that the actual paths of Big-Five Model modification and questions can be added to the questionnaire to facilitate subsequent statistical analysis.
Through personalized career planning and training, we can reduce the intention of employees to leave, maintain a healthy turnover rate in the organization, and avoid the damage to the organization.
1.王雅萱(民104年)。五大人格特質量表之因素結構探討。國立屏東大學教育心理與輔導學系研究所碩士論文。
2.危芷芬(譯)(民104年)。心理學導論(二版)(原作者:Susan Nolen-Hoeksema, Barbara L. Fredrickson, Geoffrey R. Loftus, Christel Lutz)。台北市:雙葉書廊。(原著出版年:2014)
3.吳玥彤(民107年)。迫使員工離職的最後一根稻草?歸屬感破裂、社交焦慮與離職傾向之關係:兼論主管支持的調節式中介效果。銘傳大學諮商與工商心理學系在職專班碩士論文。
4.李奇勳(民96年)。知覺風險對消費者知覺價值之形成所扮演角色的探討。管理學報。24.2: 167-190。
5.孫躍、胡蓓(民98年)。知識員工流動感知風險的結構維度。工業工程與管理。14 (1)。110-114。
6.孫躍、胡蓓(民99年)。知識員工認知偏差對離職風險感知的影響。工業工程與管理。15-4。104-110。
7.徐正良(民105年)。投資人的認知偏差: 理論、自省與矯治。東海大學高階經營管理碩士在職專班碩士論文。
8.張本聖、徐儷瑜、黃君瑜、古黃守廉、曾幼涵(譯)(民103年)。變態心理學第二版 (原作者:Ann M. Kring, Gerald C. Davison, John M. Neale, Sheri L. Johnson ed.)。台北:雙葉書廊有限公司(原著出版年:2013)
9.許英倫(民103年)。人格特質、工作特性、領導型態、工作滿足感與離職傾向關係之研究--以科技業工程師為例。成功大學工程管理碩士在職專班學位論文。
10.陳思穎(民100年)。工作滿意度對自願性與非自願性離職之影響-人格特質之調節效果。靜宜大學企業管理學系碩士論文。
11.劉麗蘭(民83年)。員工分紅入股滿意度組織投注與離職意向關係之研究。中正大學勞工研究所碩士論文。
12.賴姿伶、余民寧、徐崇文(民98年)。員工甄選人格量表的編制及信效度考驗之初步報告專題。教育研究與發展期刊,5(4),269。
13.韓鴻泉、雷秀雅(民104年)。離職傾向影響因素探究。現代商業。 2。78-80
14.羅新興、周慧珍(民95年)。組織成員知覺主管支持對其離職傾向之影響--探討工作負荷與成就動機之干擾作用。人力資源管理學報。6(4)。67-80。
15.鐘建安、段錦雲(民93年)。「五大」人格模型及其在工業與組織心理學中的應用。心理科學進展。12(4)。578-583。
16.楊雅玲(民99年)。 管理者個人特質對聯盟合作關係風險知覺之影響:以定期航商為例。航運季刊。19(3)。 1-18。
17.王癸元、張庭彰、 陳怡廷(民110年)。 跨國房地產投資者人格特質對風險管理影響之研究。藝見學刊。21。 69-81。
18.王淳璿(民106年)。以五大人格特質探討投資人適合投資的金融商品。國立臺灣師範大學管理學院管理研究所碩士論文。
19.張平、閻洪、杜若(2007)。員工離職傾向影響因素研究進展。商場現代化。10(508)。 266-267。
1.Åstebro, T., Jeffrey, S. A., & Adomdza, G. K. (2007). Inventor Perseverance After Being Told to Quit: The Role of Cognitive Biases. Journal of behavioral decision making, 20(3), 253-272.
2.Barch. Y., & Rosenstein, E. (1992). Career Planning and Managing in high tech organizations. International Journal of Human Resource Management, 3(3), 476-496.
3.Barnes Jr, J. H. (1984). Cognitive Biases and Their Impact on Strategic Planning. Strategic Management Journal, 5(2), 129-137.
4.Barrick, M. R., & Mount, M. K. (1991). The Big Five Personality Dimensions and Job Performance: A Meta‐Analysis. Personnel Psychology, 44(1), 1-26.
5.Bauer, Raymond A., (1960). Consumer Behavior as Risk Taking, Dynamic Marketing for a Changing World, ed. Robert S. Hancock, Chicago: American Marketing Association, 389-398.
6.Brenner, L. A., Koehler, D. J., Liberman, V., & Tversky, A. (1996). Overconfidence in Probability and Frequency Judgments: A Critical Examination. Organizational Behavior and Human Decision Processes, 65(3), 212-219.
7.Barch, Y., Rosenstein, E. (1992). Career Planning and Managing In High Tech Organizations. International Journal of Human Resource Management, 3(3), 476-496.
8.Cervone, D., & Pervin, L. A. (2010). Personality psychology. Wiley. Singapore: WILEY
9.Caplan, R. D., & Jones, K. W. (1975). Effects of Work Load, Role Ambiguity, and Type A Personality on Anxiety, Depression, and Heart Rate. Journal of applied psychology, 60(6), 713.
10.Cooper, A. C., Folta, T. B., & Woo, C. (1995). Entrepreneurial Information Search. Journal of business venturing, 10(2), 107-120.
11.Digman, J. M. (1990). Personality Structure: Emergence of The Five-Factor Model. Annual review of psychology, 41(1), 417-440.
12.Goldberg, L. R. (1981). Language and Individual Differences: The Search For Universals in Personality Lexicons. Review of personality and social psychology, 2(1), 141-165.
13.Jacoby, Jacob and Leon B. Kaplan, (1972). The Components of Perceived Risk, Advance in Consumer Research, M. Venkatesan, ed. Chicago: Association for Consumer Research, 383-393.
14.Keh, H. T., Der Foo, M., & Lim, B. C. (2002). Opportunity Evaluation Under Risky Conditions: The Cognitive Processes of Entrepreneurs. Entrepreneurship theory and practice, 27(2), 125-148.
15.Koellinger, P., Minniti, M., & Schade, C. (2007). “I think I can, I think I can”: Overconfidence and Entrepreneurial Behavior. Journal of economic psychology, 28(4), 502-527.
16.Mobley, William H. (1977). Intermediate Linkages in the Relationship Between Job Satisfaction and Employee Turnover. Journal of applied Psychology, 62(2), 237-240.
17.Nunnally, J. (1978). Psychometric Theory (2nd ed.). New York” McGraw-Hill.
18.Oliver Thomas, (2018). Two Decades of Cognitive Bias Research in Entrepreneurship: What Do We Know and Where Do We Go From Here?. Management Review Quarterly, 68(2), 107-143.
19.Pak, O., & Mahmood, M. (2015). Impact of personality on risk tolerance and investment decisions. International Journal of Commerce and Management.
20.Rabin, M. (2002). Inference by Believers in The Law of Small Numbers. The Quarterly Journal of Economics, 117(3), 775-816.
21.Rohrmann, Bernd; Renn, Ortwin. Risk Perception Research. In: Cross-Cultural Risk Perception. Springer, Boston, MA, 2000.11-53.
22.Russo, J. E., & Schoemaker, P. J. (1992). Managing Overconfidence. Sloan management review, 33(2), 7-17.
23.Stephen P.Robbins.,& Mary Coulter,(2014). Management: Global edition (12th ed.). Unite States: PEARSON.
24.Szilagyi, A.D. (1979), Keeping Employee Turnover Under Control, Personnel, New York, Vol. 56(6), 42-52.
25.Sitkin, S. B., & Pablo, A. L. (1992). Reconceptualizing the determinants of risk behavior. Academy of management review, 17(1), 9-38.
26.Tversky, A., & Kahneman, D. (1971). Belief in The Law of Small Numbers. Psychological bulletin, 76(2), 105.
27.Widiger, T. A., & Trull, T. J. (1997). Assessment of The Five-Factor Model of Personality. Journal of Personality Assessment, 68(2), 228-250.
28.Zhao, H., & Seibert, S. E. (2006). The Big Five Personality Dimensions and Entrepreneurial Status: A Meta-Analytical Review. Journal of applied psychology, 91(2), 259.