服務導向之流程績效儀表板系統｜國立中央大學博碩士論文系統

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研究生：	張學義 Hsueh-yi Chang
論文名稱：	服務導向之流程績效儀表板系統 Service-Oriented Process Performance Dashboard System
指導教授：	李允中 Jonathan Lee
口試委員:
學位類別：	碩士 Master
系所名稱：	資訊電機學院 - 資訊工程學系 Department of Computer Science & Information Engineering
畢業學年度：	95
語文別：	中文
論文頁數：	69
中文關鍵詞：	儀表板、網際服務、流程績效
外文關鍵詞：	Web Service, Dashboard, Process Performance
相關次數：	點閱：6 下載：0
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查詢本校圖書館目錄查詢臺灣博碩士論文知識加值系統勘誤回報

流程改善(Process Improvement)為軟體工程領域重要的議題之一，
然而要改善一個流程，我們首先必須知道該流程目前的表現為何。本
論文(Service-Oriented Process Performance Dashboard System, PPDS)提
供一組測量流程績效(Process Performance)的方法，目的在於讓決策者
(Decision Maker)瞭解目前開發流程用於專案(Project)開發的績效
(Performance)程度，我們提供若干指標(Indictors)作為測量流程績效的
代表，這些指標可能源自於不同的可測量概念(Measurable Concept)，
我們將這些指標用儀表板(Dashboard)的方式來呈現，讓決策者可以直
覺且容易地觀測到流程績效的數值，作為日後流程改善的機會。同時，
儀表板系統是以服務導向(Service-Oriented)的方式進行設計與實作，可
達成較佳的使用彈性與擴充性。

Process improvement is an important issue in software engineering,
but we must know process performance first before improving a process.
This thesis named Service-Oriented Process Performance Dashboard
System (PPDS) provides a suite of methods for measuring the process
performance and providing some indicators that are used to represent
measurement results. These indicators may be derived from different
measurable concepts. We use the dashboard system to represent these
indicators to let decision makers observe results intuitively and provide
opportunity for process improvement. Moreover, the design and
implementation of the dashboard system is based on Service-Oriented
Architecture (SOA) that can achieve more flexible and extensible usage.

中文摘要	ii
Abstract	iii
致謝	iv
第一章、緒論	1
1-1  引言	1
1-2  動機	2
1-3  方法概觀	4
1-4  論文架構	4
第二章、背景知識	6
2-1  Measuring the Software Process	6
2-1-1 流程改善之議題	6
2-2  Practical Software Measurement(PSM)	7
2-2-1 Evaluation of Information Need	8
2-2-2 測量法創建(Measurement Construct)	9
2-2-3 Example	13
2-3  Web Service	14
2-3-1 UDDI (Universal Description Discovery and Integration)	16
2-3-2 WSDL (Web Service Description Language)	17
2-3-3 SOAP (Simple Object Access Protocol)	18
第三章、PPDS概觀	20
3-1  儀表板介紹	20
3-2  流程績效與流程穩定度	20
3-2-1 流程績效	21
3-2-2 流程穩定度	23
3-3  性質與測量法	23
3-3-1 Process Compliance	24
3-3-1-1 Process Audit Findings	24
3-3-2 Process Efficiency	25
3-3-2-1 Productivity	25
3-3-2-2 Cycle Time	26
3-3-3 Process Effectiveness	26
3-3-3-1 Defect Escaping	26
3-3-3-2 Defect Density	27
3-3-3-3 Effort Deviation	27
3-3-3-4 Schedule Deviation	27
第四章、PPDS設計與實作	29
4-1  PPDS高階設計	29
4-1-1 Dashboard Core	29
4-1-2 Data Source Service	30
4-2  PPDS細部設計	30
4-2-1 Dashboard User Interface	31
4-2-2 Dashboard Metric Service	33
4-2-3 Configuration Manager	34
4-2-4 Data Format Adapter	35
4-2-5 資料來源服務列表	35
4-3  總結與示例	36
第五章、案例分析	38
第六章、相關文獻探討	47
6-1  從關鍵人員(Stakeholder)滿意度觀測流程績效	47
6-2  從穩定度觀測流程績效	49
6-3  測量與改善軟體流程	49
6-4  基於工作流(Workflow)的監視與控制	51
第七章、總結	52
第八章、未來工作	54
附錄A  測量法創建示例	57
附錄B  中英文對照表	64
參考資料	67

                                

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