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研究生: 林惠文
Hui-wen Lin
論文名稱: 理財顧問之專業倫理探討
A Study on Financial Advisors’ Professional Ethics
指導教授: 邱慈觀
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 財務金融學系在職專班
Executive Master of Finance
畢業學年度: 97
語文別: 中文
論文頁數: 63
中文關鍵詞: 軟錢角色衝突理財顧問專業倫理
外文關鍵詞: financial advisor, professional ethics, role conflict
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  • 本研究探討理財顧問常面臨的倫理困境。雙卡債風暴後,財富管理業務逐漸成為金融業主要業務來源,身為其中從業人員的理財顧問,一方面對客戶有忠實義務,他方面對雇主又有忠誠之職責,兩種義務間常不相容。實務上,業者對理財顧問的績效評估多以銷售為主要考量,與其所擔負的忠誠職責亦不免有所衝突。
    本文從實務角度出發,先分析理財顧問所應具備的專業職能及義務,再探討利益衝突及其來源,並輔以實例說明之,最後再對現有制度提供改善建議。


    This paper focuses on the ethical dilemma the financial advisers often faced. The wealth management sector has become the major source of business after the bad debt storm of credit card and cash card. Financial advisors have to play many different roles simultaneously. They are obliged to be loyal to both their clients and the organization. The reality is that financial advisors’ performances are evaluated mainly by how much they sell, and professional ethic is often ignored. Hence, the role conflict arises.
    This essay will focus on the issues such as conflicts of interest, arrangement of soft money, financial advisors’ professional roles and professional obligations commonly seen in finance business practice. The practice of the arrangement of soft money will also be discussed. Finally, examples will be given on how professional ethical dilemma results in financial advisors’ unethical marketing behaviors.

    目 錄 中文摘要 ……………………………………………………… i ABSTRACT ……………………………………………………… ii 目錄 ……………………………………………………… iii 表目錄 ……………………………………………………… iv 一、緒論:研究背景與動機……………………………………… 1 二、財富管理文獻探討…………………………………………… 3 2-1 利益衝突定義……………………………………… 3 2-1-1 利益衝突的類型…………………………………… 5 2-1-2 利益衝突的管理策略……………………………… 8 2-2 何謂軟錢…………………………………………… 12 三、理財顧問的角色……………………………………………… 15 3-1 理財顧問應具備的專業性………………………… 16 3-1-1 積極性資格………………………………………… 18 3-1-2 消極性資格………………………………………… 20 3-2 客觀性:理財顧問還是銷售員…………………… 22 四、對客戶職責…………………………………………………… 24 4-1 善良管理人之注意及忠實義務…………………… 24 4-1-1 客戶利益優先……………………………………… 24 4-1-2 妥善的資產配置…………………………………… 28 4-2 利益廻避…………………………………………… 34 五、對雇主職責…………………………………………………… 36 5-1 對雇主忠誠責任…………………………………… 36 5-2 對雇主監督責任–吹哨者………………………… 38 六、薪酬制度下的利益衝突……………………………………… 42 6-1 不當誘因引起的偏差銷售行為…………………… 42 6-2 個案探討…………………………………………… 46 七、結論及建議…………………………………………………… 50 參考文獻………………………………………………………… 51 附錄一 銀行辦理財富管理及金融商品銷售業務自律規範20080425制訂…………………………………………… 55

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