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研究生: 蔡綺芬
Chi-Fen Tsai
論文名稱: 心理契約量表之建立
指導教授: 葉穎蓉
Ying-Jung Yeh
口試委員:
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
畢業學年度: 91
語文別: 中文
論文頁數: 66
中文關鍵詞: 離職意願心理契約工作滿意度
外文關鍵詞: work satisfaction, psychological contract, turnover intention
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  • 員工進入公司後,勞雇雙方之契約隨之形成,心理契約則是勞雇契約中的一種特殊形式。Rousseau(1989)定義心理契約為個人對於和另一方(個人或是團體)之間彼此互惠條件的認知與解釋。心理契約可以從雇主或員工的角度分別探討。不過,因為雇主的身分難以界定,因此大部分的研究都將重點擺在員工的心理契約。即是,員工認知雇主應對其擔負哪些義務與責任以獲得員工對於公司的貢獻。
    心理契約與一般契約之不同在於心理契約為個人主觀的認知,這項認知是由於個人對於訊息之解讀不同而造成的。因此,雇主雖然承諾相同的契約內容,卻會因為不同的員工對於內容之解讀不同而有所差異。而雇主執行心理契約之的程度會對員工之工作行為、離職意願造成影響。雇主如果無法滿足員工的心理契約將對公司造成負面影響。
    本研究的目的就在於了解台灣員工目前所認知的心理契約內容並為此建構台灣員工的心理契約量表,進一步了解雇主目前執行心理契約之程度以及其影響。
    研究結果透過因素分析,可以將目前台灣員工之心理契約分為六大類,分別是『工作適切性與學習性』、『優渥的福利』、『重視溝通與分享的文化』、『完善的制度』、『成就感』、『薪酬』。而目前雇主執行心理契約的程度普遍不佳,進一步地將心理契約的執行程度對離職意願與工作滿意度做調查,可以發現整體的心理契約無法被滿足將導致員工工作滿意度的下降與離職意願的上升。其中,『完善的制度』對員工工作滿意度與離職意願皆有影響,雇主不可輕忽之。


    目錄 I 圖目錄 II 表目錄 III 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 3 第三節 研究範圍 3 第四節 研究流程 4 第二章 文獻探討 5 第一節 心理契約的定義 5 第二節 心理契約的內容及形成 8 第三節 心理契約的履行 13 第四節 心理契約之轉變 15 第五節 台灣的心理契約 16 第三章 研究方法 18 第一節 研究方法 18 第二節 研究架構 18 第三節 質性研究 19 第四節 研究假設 29 第五節 問卷設計 29 第四章 資料分析 32 第一節 基本資料分析 32 第二節 心理契約之因素分析 34 第三節 心理契約被滿足的程度及其影響 42 第四節 心理契約在不同的年資、產業別及部門別之差異 47 第五章 結論與建議 52 第一節 研究結果 52 第二節 研究建議及限制 56 參考文獻 59 一、中文部份 59 二、英文部份 59 附錄 問卷 63

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