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研究生： 胡國仁
Kuo-Jen Hu
論文名稱： 電子製造業供應鏈協同作業流程模式之研究
Process Modeling and Analysis of Collaborative Supply Chain - A Case Study of Electronic Industry
指導教授： 高信培
Hsing-pei Kao
口試委員:
學位類別： 碩士
Master
系所名稱： 管理學院 - 工業管理研究所在職專班
Executive Master of Industrial Management
畢業學年度： 94
語文別： 英文
論文頁數： 73
中文關鍵詞： 訂單履行流程 、協同產品設計 、企業建模 、協同供應鏈 、電子採購
外文關鍵詞： Order Fulfillment Process, Collaborative Product design, Business process modeling, Collaborative supply chain, Electronic procurement
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    • 本研究論文主要是利用實例探討的方式，利用企業建模的方式來探討供應鏈在企業間協同作業的模式。供應鏈的協同作業在實例中，主要是透過供應鏈管理來探討新產品研發協同流程、訂單的需求協同預測、訂單履行的協同管理流程以及電子採購等，在企業間扮演的角色，讓這些流程以企業建模的方式，使流程最佳化來提升企業本身的績效。
    論文的研究主要包含六個章節：第一章、是在說明整個研究的目的與動機、以及整個研究論文的組織。第二章是針對所要研究的主題做文獻上的探討。第三章則是對整體論文的研究架構及研究方法加以說明。第四章則是對所提的研究方法，以理論的方式對供應鏈的協同作業流程加以闡述。第五章則是以實例的方式，來驗證所提出來的理論。最後則是對本研究做最後結論及提出相關的建議做為下次研究的方向。

    This paper presents a cast study with the business process modeling, which explore the supply chain collaboration. The supply chain collaboration practices related to new product design, order forecast, order fulfillment process management, electronic procurement have been shown to be important to supply chain performance, that will be presented by process modeling to discuss how to collaborate among all the business processes. In our research, we illustrate Z Company to discuss this issues implemented by actual practice. This focus include the new product design to involve suppliers, collaborative order forecast to reduce the uncertainty, order fulfillment process management and electronic procurement in order to fulfill the customers’ order.
    Our research content include, the introduction and Chapter 2 provide overviews of collaborative supply chain and relate to literature review. Chapters 3 introduce the research structure and modeling and application tools. Chapter 4 discuss that (1) the new product design was described by IDEF0 and UML (2) collaborative demand forecast and order fulfillment process were shown by IDEF0, UML and ARIS tools (3) electronic procurement was presented by UML. In the chapter 5: apply the domain research into case study. The final chapter makes the conclusion and recommendation.

    Table of Contents Abstract I Table of Content III List of Figures V List of Tables VII Chapter I Introduction 1 1.1. Background 1 1.2. Motivation 3 1.3. Research Ojectives 3 1.4. Thesis Organization 4 Chapter II Literature Review 6 2.1 The Overview of Supply Chain 6 2.1.1 Supply Chain Definition 6 2.1.2 Supply Chain Management 7 2.1.3 The SCOR Model 8 2.2 Business Process ans Business Process Modeling 10 2.2.1 Business Process 10 2.2.2 Business Process Modeling 11 2.3 Collaborative Product Design 15 2.4 Order Forecast and Supply Chain Coordination 17 2.5 Order Fulfillment Process 19 2.6 Electronic procurement 22 Chapter III Overview of Collaborative Supply Chain 24 3.1 Supply Chain Management Process 24 3.2 Collaborative Manufacturing Environment 25 3.3 Research Structure 26 3.4 Introduction to Modeling and Application Tools 30 3.4.1 ARIS tools-EPC 30 3.4.2 IDEF Family-IDEF0 31 3.4.3 Unified Modeling Language 32 Chapter IV Modeling and Analysis of CSC 35 4.1 Collaborative Product Design 35 4.1.1 New Product Design with IDEF0 Modeling 35 4.1.2 New Product Design with UML Modeling 38 4.1.2.1 Use Case Diagram 38 4.1.2.2 UML Class Diagram 38 4.1.2.3 State Diagram 40 4.1.2.4 Activity Diagram 41 4.1.2.5 Sequence Diagram 42 4.1.2.6 Collaboration Diagram 43 4.2 Demand Forecast and Order Fulfillment Process Management 43 4.2.1 Collaborative Demand Forecast 43 4.2.2 Order Fulfillment Process Management 47 4.3 Electronic Procurement for Supply Planning 52 4.3.1 Business Process Description 52 4.3.2 Requesting the Goods 53 4.3.3 Choosing the Suppliers 54 4.3.3.1 Finding Potential Suppliers 54 4.3.3.2 Negotiating Business Definition 55 4.3.3.3 Negotiating Terms and Conditions 56 4.3.4 Purchasing the Goods 59 Chapter V Case Study 61 5.1. Background 61 5.2. Scenario 62 5.3. Collaboration 63 5.4. System Integration 65 Chapter VI Conclusion and Recommendation 70 6.1 Conclusions 70 6.2 Recommendations 70 Reference: 73

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