本研究主要在探討筆記型電腦產業BTO/CTO的配銷架構與作業，先探討產業的實際配銷流程，重新規劃配銷流程，以追求更高的配銷績效和目標。在流程再造方面，蒐集產業現況作業流程，應用ARIS Tools建立表達現況作業程序的As-Is Model，在分析與設計部份則參考SAP－ERP系統與黃啟榮之快速反應配銷系統並採用最佳實務法（BP），做為重新設計和改善作業流程的方法，並應用改善原則、價值分析等管理工具輔助架構出一最佳配銷流程。在另一方面同步進行配銷績效指標的設計，建立配銷績效的七個構面與指標，以Saaty（1971）提出之AHP法求取各指標之權重值，以衡量評估配銷流程。

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