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研究生： 蔡獻璋
Hsien-Chang Tsai
論文名稱： Disability Inclusion Initiatives: Using Private Companies in Taiwan as Examples
指導教授： 王群孝
Chun-Hsiao Wang
口試委員:
學位類別： 碩士
Master
系所名稱： 管理學院 - 人力資源管理研究所在職專班
Executive Master of Human Resource Management
論文出版年： 2023
畢業學年度： 111
語文別： 英文
論文頁數： 41
中文關鍵詞： 身心障礙職場包容 、ADKAR模型 、合理調整 、身心障礙人士
外文關鍵詞： Disability Inclusion, ADKAR model, reasonable accommodations, PwD
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    • 本研究以身心障礙職場包容為題，希望幫助台灣企業的人資建立一個友善職場的推廣藍圖，以達到效益的實踐。

    為了達到上述研究目的，研究者訪問10位曾經聘雇過身心障礙員工的人力資源主管，透過訪談了解他們如何克服用人單位主管的抗拒，推動職場中對於身心障礙員工的包容。本研究使用變革管理模型 —ADKAR 作為訪談架構並進行內容分析，包含認知，渴望、知識、能力及鞏固等變革中的各個階段。

    訪談結果顯示企業人資主管的推動策略受到台灣法令環境的影響，企業在法令要求的名額下，僅在特定職缺上聘雇較不影響工作內容的身心障礙者。整體而言，台灣的做法與聯合國推動的身心障礙人士基本人權概念不同，並非透過合理調整保障身心障礙者申請一般職缺。因此，筆者建立的藍圖中，除了從企業人資主管的案例分享中萃取經驗之外，同時加入其它研究中更多具有包容性與合理調整的元素，以建立更好的社會參與。在得到公平參與機會之後，透過觀察身心障礙的優勢與特質，得已更進一步的讓效益有更好的發揮。

    The purpose of this study is to create a roadmap for enhancing the effectiveness of disability inclusion initiatives for private companies in Taiwan.

    To answer the objective question, I interviewed 10 HR managers who had experience in hiring people with disabilities (PwD), understanding how they drive the change to overcome resistance from hiring managers. Using ADKAR model, a change management framework, as an interview structure for content analysis, this study includes the full change management stages, including aware, desire, knowledge, ability, and reinforcement.

    The interview results showed HR’s strategies rely on differences in legal environment in Taiwan. Taiwan’s HR usually meet the minimum hiring number, by hiring people with a few types of disability on special positions. It shows a fundamental difference from the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) on the legal right for PwD to apply for all other general positions. Therefore, the roadmap was created by consolidating the best practices in Taiwan, along with inclusive elements from other studies, to enhance a good social participation.

    Table of Contents Abstract i 摘要 ii Table of Contents iii List of Tables v Chapter I Introduction 1 1.1 Background 1 1.1.1 Research Topic — Disability Inclusion 1 1.1.2 Study Objective 2 1.2 Literature Review 2 1.2.1 The Disability Population in the World & Taiwan 2 1.2.2 Taiwan’s Employment Equality Law for PwD 4 1.2.3 What is Disability Inclusion 5 1.2.4 The Business Value of Disability Inclusion 7 (1) UPS Case — Job Simulation to Prove Abilities. 8 (2) Luxury Hotel Case — Notes in Rooms 8 (3) A Small Tech Company — Dispel Myth by Virtual Presentation 8 1.2.5 Concerns from Business that Resist Hiring PwD 9 1.2.6 Working-age PwD Population in Taiwan 10 Chapter II Method 11 2.1 Study Participants and Data Collection 11 2.2 Research Framework 12 Chapter III Results 14 3.1 Awareness for the Need of Disability Inclusion 14 3.1.1 Government Regulation 14 3.1.2 Company Strategy 15 3.1.3 HR Practice 15 3.2 Desire to Participate in Disability Hiring Programs 16 3.2.1 Easier Headcount — Reinforcement Theory (Skinner, 1969) 16 3.2.2 Employee Care — ERG Theory (Alderfer, 1969) 17 3.2.3 Good Hiring Experience — Hygiene-Motivator Theory (Herzberg, 1959) 18 3.3 The Knowledge and Ability of Hiring PwD 18 3.3.1 Internal Organ Lost Function — Emergency Information behind the Badge 19 3.3.2 Hearing Impairment — Regular Visits from Social Organizations 20 3.3.3 Neuromusculoskeletal and Moving Limitations — Checklist and Experience Zone 20 3.4 The Reinforcement of Disability Inclusion 21 Chapter IV Discussion 22 4.1 The Roadmap for Disability Inclusion 22 4.2 Valuing from Disability Inclusion — Enhancing Effectiveness 24 4.3 Strength, Limitation and Suggestions 25 References 27

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