本研究針對此重要議題，將探討主管們的工作內容與特徵，更進一步分析其使用的輔助溝通工具和所需資訊來源的分布情形，期能詳盡報導並理出主管複雜的行事活動，及所使用的溝通媒體特質，以利學術界及實務界據此發展出合適的資訊科技應用方案。
由於資訊科技對管理工作的支援效益，具體實現與否，有賴於我們對於主管實際工作之了解，因此，本研究基於此一體認，以個案研究分析的方向來探討主管工作之特徵。
本研究結果發現受訪主管多以口頭性溝通媒體來傳達所需要的資訊；在媒體特質方面，受訪主管最常使用的溝通媒體具有傳達高度資訊品質的特質；且資訊科技的角色扮演有越來越重要的趨勢。

一、中文部分
1.黃俊英，企業研究方法，國立編譯館主編，民國八十三年。
2.挑戰顛峰─高階主管指南，管拓文化事業及企管顧問股份有限公司，民國八十一年七月。
3.Bernard H. Boar原著，江永祥翻譯，資訊科技的策略計劃，松崗電腦圖書資料股份有限公司，民國八十四年。
4.崔延紘，企業管理，國立編譯館主編，民國八十五年。
5.謝清佳，吳琮璠，資訊管理理論與實務，智勝文化事業有限公司，民國八十六年，全新三版。
6.吳心恬，民國86年，媒體特性對說服效果之影響-WWW媒體之實驗室研究，國立中央大學資訊管理研究所，中華民國未出版之碩士論文。
7.許楓珊，民國87年，決策風格與會議因素對會議群體滿意度之影響，國立中央大學資訊管理研究所，中華民國未出版之碩士論文。
8.吳武明，資訊管理─邁向二十一世紀的新管理觀念，松崗電腦圖書資料股份有限公司，民國八十七年。
9.商業周刊1999年592期。
10.陳普日，「知識、開放、速度─新世紀成功的條件，」EMBA世界經理文摘，150期，民國八十八年，頁50-58。
10.陳普日，「知識、開放、速度─新世紀成功的條件，」EMBA世界經理文摘，150期，民國八十八年，頁50-58。
二、西文部分
1.Alavi, M. “An Assessment of the concept of Decision support Systems as Viewed by senior-Level Executives,” MIS Quarterly, Vol. 6, No. 4, Dec. 1982, pp. 1-9.
2.Alter, Steven, Information Systems: A management Perspective, The Benjamin. Cummings Publishing Co., Inc., 1992.
3.Frenzel, Carroll W., Management of Information Technology, Boyd & Fraser Publishing Company, Second Edition, 1996.
3.Frenzel, Carroll W., Management of Information Technology, Boyd & Fraser Publishing Company, Second Edition, 1996.
3.Frenzel, Carroll W., Management of Information Technology, Boyd & Fraser Publishing Company, Second Edition, 1996.
3.Frenzel, Carroll W., Management of Information Technology, Boyd & Fraser Publishing Company, Second Edition, 1996.
7.Daft, Richard L. and Robert H. Lengel, “Organizational Information Requirements, Media Richness and Structural Design,” Management Science, Vol.32, No. 5, May 1986, pp. 554-571.
8.Dearden, John, “SMR Forum: Will the Computer Change the Job of Top Management?,” Sloan Management Review, Fall 1983, pp.57-60.
9.Drucker, Peter F., “The Information Executives Truly Need,” Harvard Business Review, January-February 1995, pp.54-62.
10.Fulk, Janet et al, “A Social Information Processing Model Of Media Use in Organizations,” Communication Research, vol. 14, No. 5, October 1987, pp.529-552.
11.Gorry, G. Anthony, and Michael S. Scott-Morton, “A Framework for Management Information Systems,” Sloan Management Review, Fall 1971, pp. 55-70.
12.Isenberg Daniel J., “How senior managers think”, Harvard Business Review, November-December 1984, pp.81-90.
13.Burger Jeff, Multimedia for Decision Makers: a business primer, Addison Wesley, 1995.
13.Burger Jeff, Multimedia for Decision Makers: a business primer, Addison Wesley, 1995.
15.Kanter Rosabeth M., “The New Managerial Work,” Harvard Business Review, November-December 1989, pp. 85-92.
16.King Ruth C., and Xia Weidong, “Media Appropriateness: Effects of Experience on Communication Media Choice,” Decision Science, Vol.28, No.4, Fall 1997, pp.877-910.
17.Kotter John P., “What Effective General Managers Really Do.” Harvard Business Review 60(November-December 1982), pp.156-167.
17.Kotter John P., “What Effective General Managers Really Do.” Harvard Business Review 60(November-December 1982), pp.156-167.
19.Martin, J., Principles of Database Management, Prentice Hall, Englewood Cliffs, New Jersey, 1976.
19.Martin, J., Principles of Database Management, Prentice Hall, Englewood Cliffs, New Jersey, 1976.
19.Martin, J., Principles of Database Management, Prentice Hall, Englewood Cliffs, New Jersey, 1976.
19.Martin, J., Principles of Database Management, Prentice Hall, Englewood Cliffs, New Jersey, 1976.
19.Martin, J., Principles of Database Management, Prentice Hall, Englewood Cliffs, New Jersey, 1976.
24.McLeod R. G, Management Information Systems, 7th., Prentice Hall, Inc., 1998.
25.Mintzberg Henry, “Structured observation as a method to study managerial work,” Journal of Management Studies, 7:87-104, 1970.
26.Mintzberg Henry, “Managerial Work: Analysis From Observation,” Management Science, 18 (Octber 1971), B-97─B-110.
27.Mintzberg Henry, Raisinghani Duru et al, “The Structure of ‘Unstructured’ Decision Process,” Administrative Science Quarterly, Vol. 21, June 1976, pp.246-275.
28.Mintzberg Henry, “Planning on the left side and managing on the right,” Harvard Business Review(July-August 1976), pp.49-58.
29.Mintzberg Henry, “The Manager’s Job: Folklore and Fact,” Harvard Business Review(March-April 1990), pp.163-176.
30.Mintzberg Henry, The Nature of Managerial Work, Prentice-Hall, Inc., 1973.
31.Mintzberg Henry, “Rounding out the Manager’s Job,” Sloan Management Review, Fall 1994, pp.11-26.
31.Mintzberg Henry, “Rounding out the Manager’s Job,” Sloan Management Review, Fall 1994, pp.11-26.
33.Yin R. K., Case Study Research: Design and Method, 2nd ed., Sage, 1994.
34.Zmud Robert W., Mary R. Lind, and Forrest W. Young, “An Attribute Space Organizational Communication Channels,” Information Systems Research, Vol. 1, No. 4, pp.440-457, 1990.
35.Rockart John F., “Chief executives define their own data needs,” Harvard Business Review, March-April 1979, pp.81-93.
36.Rockart, J. F., and M. E. Treacy, “The CEO Goes On-Line,” Harvard Business Review, 60(January-February 1982), pp. 82-88.
36.Rockart, J. F., and M. E. Treacy, “The CEO Goes On-Line,” Harvard Business Review, 60(January-February 1982), pp. 82-88.
36.Rockart, J. F., and M. E. Treacy, “The CEO Goes On-Line,” Harvard Business Review, 60(January-February 1982), pp. 82-88.
36.Rockart, J. F., and M. E. Treacy, “The CEO Goes On-Line,” Harvard Business Review, 60(January-February 1982), pp. 82-88.
40.Swanson E. Burton, “Information Channel Disposition and Use,” Decision Sciences, Vol. 18, 1987, pp.131-145.
41.Wetjerbe James C., “Executive Information Requirements: Getting It Right,” MIS Quarterly, March 1991, pp.51-65.
三、網站部分
l各家企業相關網站
l介紹公司名錄http://coreg.hinet.net/business/