跳到主要內容

簡易檢索 / 詳目顯示

回結果列表
研究生： 李牧衡
Mu-Heng Li
論文名稱： 資訊工作人員之心理資本對工作滿意及生活滿意之影響
Impact of Psychological Capital, Job Satisfaction and Life Satisfaction of Workers in Information Software Industry
指導教授： 林子銘
Tzu-Ming Lin
口試委員:
學位類別： 碩士
Master
系所名稱： 管理學院 - 資訊管理學系
Department of Information Management
畢業學年度： 96
語文別： 中文
論文頁數： 109
中文關鍵詞： 工作滿意 、心理資本 、生活滿意
外文關鍵詞： work satisfaction, psychological capital, life satisfaction
相關次數： 點閱：9  下載：0 
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

    • 現今企業最需要的人才不僅是擁有高度技術能力，還需要強健心理狀態、能適應高度壓力的員工，而資訊人員所面對的壓力更高於其他產業，如何讓資訊人員同時在工作與生活上獲得滿足成為重要的議題。本研究以心理資本 (Psychological Capital)的角度了解是否擁有自信心、希望、樂觀以及韌性的資訊人員較容易成功，同時在工作與生活上也有較高的滿足。
    研究結果顯示，資訊軟體產業創業家在各項心理資本上均較資訊高階經理人與一般從業人員為高，顯示擁有心理資本是資訊人員成功的一項因素。同時，研究結果也發現心理資本的與工作及生活滿意呈現正相關性，擁有較多心理資本的資訊人員，在工作與生活上的滿足也越高。
    研究貢獻方面，本研究所之結果可作為教育機構、管理者之參考：組織中應該強化人員心理資本的培養使員工除了專業能力外，也能有強健的心理素質面對競爭的環境。

    Enterprises nowaday need employees who have not only technical abilities, but strong mentality and abilities to adapt themselves to high level of pressure, and information-relared workers are facing more pressure of worker in other industries do. It’s an important issue that how to make imformation-related workers have work and life satisfaction. This thesis use the angle of psychological capital to understand whether the one who has confidence, hope, optimism, and resilience would success easier and has more work and life satisfaction.
    The result announces that in every demission of psychological capial, sottware industry entrepreneurs are higher than information executive managers and common information-related employees. It appears that having psychological capital is a factor of success of information-related workers, and the result also discover psychological capital has positive relations with work and life satisfaction, that is, the one who has more psychological capital will more satisfy with his or her work and life.
    About the contributions of this thesis, the result can be consultations of education institutions and managers: organization should strengthen psychological capital of emplyees and make them beside professionalism, they can face competitive environment with stronger mentality.

    目錄...............................................................I 圖目錄...........................................................III 表目錄............................................................IV 第一章 序論........................................................1 第一節 研究背景與動機.....................................................................................1 第二節 研究目的.................................................................................................5 第二章 文獻探討....................................................6 第一節 正面心理學的來源與意涵.....................................................................6 2.1.1 正面情緒..............................................................................................7 2.1.2 正面特質..............................................................................................9 第二節 心理資本...............................................................................................12 2.2.1 資本的定義與演進.........................................................................12 2.2.2 心理資本的定義與內涵...................................................................14 2.2.3 自信心 (Confidence or Self-efficacy).............................................16 2.2.4 希望 (Hope)......................................................................................20 2.2.5 樂觀 (Optimism)..............................................................................21 2.2.6 韌性 (Resiliency).............................................................................23 2.2.7 心理資本的測量...............................................................................23 第三節 心理資本和管理相關之研究...............................................................24 2.3.1 心理資本和員工工作績效...............................................................24 2.3.2 心理資本對管理者及創業家績效之影響.......................................25 2.3.3 組織中心理資本之開發...................................................................26 第四節 工作滿意...............................................................................................29 第五節 生活滿意...............................................................................................31 2.5.1 生活滿意之定義...............................................................................31 2.5.2 生活滿意的相關研究.......................................................................32 第三章 研究方法...................................................34 第一節 研究架構...............................................................................................34 第二節 研究變數及操作化...............................................................................35 3.2.1 「心理資本」之操作化定義與測量工具.......................................35 3.2.2 「工作滿意」之操作化定義與測量工具.......................................37 3.3.3 「生活滿意」之操作劃定義與測量工具.......................................37 第四節 資料蒐集方式.......................................................................................42 第四章 資料分析...................................................45 第一節 問卷回收情況.......................................................................................45 第二節 樣本資料基本分析...............................................................................47 第三節 信度與效度檢定...................................................................................51 第四節 資料分析與假說檢定...........................................................................52 4.4.1 平均數差異檢定...............................................................................52 4.4.2 LSD檢定..........................................................................................56 4.4.3 主要研究變數相關係數分析...........................................................61 4.4.4 模式檢定............................................................................................61 第五章 結論與建議.................................................67 第一節 實證結果與討論...................................................................................67 5.1.1 研究群組間心理資本之差異...........................................................67 5.1.2 各群組之工作滿意...........................................................................67 5.1.3 各群組之生活滿意...........................................................................68 5.1.4 心理資本與工作滿意之關係...........................................................68 5.1.5心理資本與生活滿意之關係............................................................69 第二節 研究貢獻...............................................................................................69 5.2.1 學術貢獻............................................................................................69 5.2.2 管理之意涵.......................................................................................69 第三節 研究限制...............................................................................................70 第四節 未來研究方向.......................................................................................71 參考文獻..........................................................72 附錄一 心理資本相關問卷...........................................................................78 附錄二 本研究使用之創業家問卷...............................................................81 附錄三 經理人、一般人員、EMBA與在職班問卷...................................89 附錄四 大學生問卷.......................................................................................96

    中文部分
    1. Seligman, M. E. P. (1997)。學習樂觀 樂觀學習(洪蘭譯)。台北市：遠流。(原作1991年出版)。
    2. Seligman, M. E. P. (2002)。真實的快樂（洪蘭譯）。台北市：遠流。（原作2002年出版）。
    3. 李鑑軒(2007)，「資訊工作人員之生命流對工作滿意及生活滿意的影響」，國立中央大學資訊管理研究所碩士論文。
    4. 林世娟（2004），「工作動機與自我效能之研究：以市立醫院員工與志工為例」，世新大學行政管理學研究所碩士論文。
    5. 林哲宇(2007)，「資訊工作人員之核心自我評估對工作滿意及生活滿意之影響」，國立中央大學資訊管理研究所碩士論文。
    6. 唐瑛蔓(2000)，「我把我的靈魂賣給了工作：竹科半導體產業工程師生活風格探討」，清大社會所碩士論文。
    7. 孫建華(2006)。職業教育的發展對現代社會的影響。天津職業院校聯合學報，Vol.8 No.3 P.40-42。
    8. 廖國鋒、陳素子（2003），「領導者情緒智力對領導效能、部屬合作行為與組織承諾影響關係之研究」，人力資源管理學報，3卷4期，1-24。
    9. 蔡仲哲（2006），「經理人教練行為、員工心理資本與員工工作效能之關聯性研究」，私立長庚大學企業管理研究所碩士論文。
    10. 鍾心淇（2006），「心理資本、薪資水準與工作努力程度關係之研究：以某跨國企業為例」，國立中央大學經濟學研究所碩士論文。
    外文部分
    1. Abramis, D. J. (1994). Work role ambiguity, job satisfaction, and job performance: Meta-analyses and review. Psychological Reports, 75(3), 1411-1433.
    2. Aspinwall, L. G. (1998). Rethinking the role of positive affect in self-regulation. Motivation and Emotion, 22(1), 1-32.
    3. Averill, J. R., Catlin, G., & Chon, K. K. (1990), Rules of hope, New York: Springer-Verlag.
    4. Bandura, A. (1977). Social Learning Theory. Pearson Professional
    5. Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. N.J.: Prentice-Hall.
    6. Bandura, A. (1989). Social cognitive theory. In E. Barnouw (Ed.), International encyclopedia of communications (Vol. 4, pp. 92-96). New York: Oxford University Press.
    7. Baker, W. E. (2000). Achieving success through social capital: Tapping the hidden resources in your personal and business networks Jossey-Bass.
    8. Blanchflower, D. G., & Oswald, A. J. (1998). What makes an entrepreneur? Journal of Labor Economics, 16(1), 26-60.
    9. Bond, F. W., & Bunce, D. (2003). The role of acceptance and job control in mental health, job satisfaction, and work performance. The Journal of Applied Psychology, 88(6), 1057-1067.
    10. Cano, J., & Miller, G. (1992). A gender analysis of job satisfaction, job satisfier, and job dissatisfier factors of agricultural education teachers. Journal of Agricultural Education, 33(3), 40-46.
    11. Carland, J. W., Hoy, F., & Carland, J. A. C. (1988). Who is an entrepreneur?is a question worth asking. American Journal of Small Business, 12(4), 33-39.
    12. Chatfield, W. F. (1977). Economic and sociological factors influencing life satisfaction of the aged. Journal of Gerontology, 32(5), 593-599.
    13. Chemers, M. M., Watson, C. B., & May, S. T. (2000). Dispositional affect and leadership effectiveness: A comparison of self-esteem, optimism, and efficacy. Personality and Social Psychology Bulletin, 26(3), 267.
    14. Coleman, J. S. (1990). Foundations of social theory Harvard University Press.
    15. Connor, K. M., & Davidson, J. R. (2003). Development of a new resilience scale: The connor-davidson resilience scale (CD-RISC). Depression and Anxiety, 18(2), 76-82.
    16. Cooper, A.C., Woo, C.& Dunkelberg, W.C. (1988), Entrepreneurs’ perceived chances of success, Journal of Business Venturing, 3, 97-108.
    17. Coutu, D.L. (2002), How resilience works, Harvard Business Review, 80, 46-50.
    18. Csiksentmihalyi, M. (1990). Flow: The psychology of optimalexperience. New York: Harper & Row.
    19. Diener, E., & Seligman, M. E. P. (2004). Toward an economy of well-being. Psychological Science in the Public Interest, 5(1), 1-31.
    20. Fine, S. B. (1991), Resilience and human adaptability: Who rises above adversity?, American Journal of Occupational Therapy, 45, 493-503.
    21. Fisher, C. D. (2000). Mood and emotions while working: Missing pieces of job satisfaction? Journal of Organizational Behavior, 21(2), 185-202.
    22. Flach, F. (1988), Resilience: Discovering a new strength at times of stress, New York: Ballantine.
    23. Fredrickson, B. L. (2000). Cultivating positive emotions to optimize health and well-being. Prevention and Treatment, 3(1), 1.
    24. Fredrickson, B. L., & Levenson, R. W. (1998). Positive emotions speed recovery from the cardiovascular sequelae of negative emotions. Cognition and Emotion, 12(2), 191-220.
    25. Fredrickson, B. L., & Joiner, T. (2002). Positive emotions trigger upward spirals toward emotional well-being. Psychological Science : A Journal of the American Psychological Society / APS, 13(2), 172-175.
    26. Frey, B., & Stutzer, A. (2002). The economics of happiness. World Economics, 3(1), 1-17.
    27. Gardner, H. (1983). Frames ofmind: The theory ofmultiple intelligences. NY: Basic Books.
    28. Gist, M.E. (1992). Self-Efficacy: A Theoretical Analysis of Its Determinants and Malleability. The Academy of Management review, 17(2), 183-211.
    29. Gross, J. J., & Levenson, R. W. (1997). Hiding feelings: The acute effects of inhibiting negative and positive emotion. Journal of Abnormal Psychology, 106(1), 95-103.
    30. Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organization Behavior and Human Performance, 16 : 250-279.
    31. Henshaw, P.S. (1970), The Issues, Factors and Questions, In S. Kaplan & E. Kivy-Rosenberg (eds.), Ecology and Quality of Life, Illinois: Illinois.
    32. Hibbs, E., & Jensen, P. S. (1996). Psychosocial treatments for children and adolescents: Empirically-based approaches. Washington (DC): American Psychological Association.
    33. Hoch, D., Roeding, C., Purkert, G., Lindner, S., & Müller, R. (1999). Secrets of software success. Harvard Business School Press,
    34. Hom, H. L., & Arbuckle, B. (1988). Mood induction effects upon goal setting and performance in young children. Motivation and Emotion, 12(2), 113-122.
    35. Hoppock, R. (1935). Job satisfaction Harper.
    36. Inglehart, R. (1997). Modernization and postmodernization: Cultural, economic, and political change in 43 societies Princeton University Press.
    37. Jahoda, G. (1958). Child animism, I: A critical survey of cross-cultural research. Journal of Social Psychology, 47, 187-213.
    38. Jensen, S.M., & Luthans, F. (2006). Relationship between Entrepreneurs'' Psychological Capital and Their Authentic Leadership. Journal of Managerial Issues, 18 ,254-273.
    39. Judge, T. A., Locke, E. A., & Durham, C. C. (1997). The dispositional causes of job satisfaction: A core evaluations approach. Research in Organizational Behavior, 19, 151-188.
    40. Judge, T. A., Locke, E. A., Durham, C. C., & Kluger, A. N. (1998). Dispositional effects on job and life satisfaction: The role of core evaluations. The Journal of applied psychology, 83(1), 17-34.
    41. Kazdin, A. E., & Weisz, J. R. (2003). Evidence-based psychotherapies for children and adolescents. New York: Guilford Press.
    42. King, S. (2002). Entrepreneurs''Measure of success: Is it more than profits? International Council for Small Business 47th World Conference, , 16-19.
    43. Litt, M.D. (1988). Self-efficacy and perceived control: cognitive mediators of pain tolerance. Journal of personality and social psychology, 54(1), 149-160.
    44. Luthans, F. , Avey, J., Avolio, B.J. , Norman, S.M., & Combs,G.M. (2006). Psychological capital development: toward a micro-intervention. Journal of Organizational Behavior, 27 , 387-.393.
    45. Luthans, F. , Avolio, B.J. , Walumbwa, F.O. & Li. (2005). The Psychological Capital of Chinese Workers: Exploring the Relationship with Performance. Management and Organization Review, 1, 249-271.
    46. Luthans, F., Luthans, K. W., & Luthans, B. C. (2004). Positive psychological capital: Beyond human and social capital. Business Horizons, 47(1), 45-50.
    47. Luthans, F. & Vogelgesang, G.R., Lester,P.B. ( 2006). Developing the Psychological Capital of Resiliency.Human Resource Development Review, 5, 25-44.
    48. Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). Psychological capital. Oxford, UK: Oxford University Press.
    49. Lyubomirsky, S., King, L., & Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131(6), 803-855.
    50. Masten, A. S., Hubbard, J. J., Gest, S. D., Tellegen, A., Garmezy, N., & Ramirez, M. (1999). Competence in the context of adversity: Pathways to resilience and maladaptation from childhood to late adolescence. Development and Psychopathology, 11(1), 143-169.
    51. Masten, A.S, & Powell, J.L. (2003). A Resilience Framework for Research, Policy, and Practice. Cambridge University Press.
    52. Ostir, G. V., Markides, K. S., Black, S. A., & Goodwin, J. S. (2000). Emotional well-being predicts subsequent functional independence and survival. Journal of the American Geriatrics Society, 48(5), 473-478.
    53. Palich, Leslie E, Bagby, D Ray. (1995), Using cognitive theory to explain entrepreneurial risk-taking: Challenging conventional wisdom, Journal of Business Venturing, 10, 425-438.
    54. Peterson, S. J., & Luthans, F. (2003).The positive impact and development of hopeful leaders. Leadership & Organization Development Journal, 24, 26-31.
    55. Peterson, C., Park, N., & Seligman, M. E. P. (2005). Orientations to happiness and life satisfaction: The full life versus the empty life. Journal of Happiness Studies, 6(1), 25-41.
    56. Peterson, C., Semmel, A., von Baeyer, C., Abramson, L. Y., Metalsky, G. I., & Seligman, M. E. P. (1982). The attributional style questionnaire. Cognitive Therapy and Research, 6(3), 287-299.
    57. Petty, M. M., McGee, G. W., & Cavender, J. W. (1984). A meta-analysis of the relationships between individual job satisfaction and individual performance. Academy of Management Review, 9(4), 712-721.
    58. Pinfold, J. F. (2001). The expectations of new business founders: The New Zealand case. Journal of Small Business Management, 39, 279-285.
    59. Richman, L. S., Kubzansky, L., Maselko, J., Kawachi, I., Choo, P., & Bauer, M. (2005). Positive emotion and health: Going beyond the negative. Health Psychology : Official Journal of the Division of Health Psychology, American Psychological Association, 24(4), 422-429.
    60. Rabkin, J. G., Remien, R. H., Katoff, L., & Williams, J. B.W. (1993) . Resilience in adversity among long-term survivors of AIDS, Hospital and Community Psychiatry, 44, 162-167.
    61. Rogers, C. R. (1951). Client-centered therapy, its current practice, implications, and theory. Boston: Houghton Mifflin.
    62. Scheier, M. F. & Carver, C. S. (1985), Optimism, coping, and health: Assessment and implications of generalized outcome expectancies. Health Psychology, 4, 219-247.
    63. Schneider, S. L. (2001). In search of realistic optimism. meaning, knowledge, and warm fuzziness. The American Psychologist, 56(3), 250-263.
    64. Schultz, T. W. (1961). Investment in human capital. American Economic Review, 51(1), 1-17.
    65. Sherer, M., Maddux, J.E., Mercadante, B., Prentice-Dunn, S., Jacobs, B., & Rogers, R.W. (1982), The self-efficacy scale: Construction and Validation Psychological Reports, 51, 663-671.
    66. Shichman, S., & Cooper, E. (1984). Life satisfaction and sex-role concept. Sex Roles, 11(3), 227-240.
    67. Snyder, C. R., Irving, L. M., & Anderson, J. R. (1991). Hope and health. Handbook of Social and Clinical Psychology: The Health Perspective, 162, 285-305.
    68. Snyder, C R, Sympson, S.C., Ybasco, Florence C, Borders, Tyrone F, et al. (1996), Development and validation of the State Hope Scale, Journal of Personality and Social Psychology, 70, 321-325.
    69. Stajkovic, A. D., & Luthans, F. (1998). Self-efficacy and work-related performance: A meta-analysis. Psychological bulletin, 124(2), 240-261.
    70. Staw, B. M., Sutton, R. I., & Pelled, L. H. (1994). Employee positive emotion and favorable outcomes at the workplace. Organization Science, 5(1), 51-71.
    71. Stotland, E. (1969), Exploratory investigations of empathy. Advances in experimental social psychology, 4, 271–313.
    72. Thomas, A. S., & Mueller, S. L. (2000). A case for comparative entrepreneurship: Assessing the relevance of culture. Journal of International Business Studies, 31(2)
    73. Tugade, M. M., & Fredrickson, B. L. (2004). Resilient individuals use positive emotions to bounce back from negative emotional experiences. Journal of Personality and Social Psychology, 86(2), 320-333.
    74. Veenhoven, R. (1984), Conditions of Happiness (Kluwer, Dordrecht, The Netherlands).
    75. Vroom V. H. (1964), Work and Motivation, New York : John Wiley.
    76. Wagnild, G. M., & Young, H. M. (1993),. Development and psychometric evaluation of the resilience scale. Journal of Nursing Measurement, 1, 165-178.
    77. Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. The Journal of Applied Psychology, 83(3), 486-493.

    QR CODE
    :::